Your Privacy Matters
SWAPP is built to help churches and organizations communicate, manage members, and streamline ministry. To do that responsibly, we collect and process certain data. Below, we explain our privacy practices in straightforward language.
Transparency
We explain what data we collect and why we need it.
Security
We use safeguards designed to protect your information.
Control
You can access, update, or request deletion of information where applicable.
Purpose
We only use data to deliver, improve, and support SWAPP services.
Respect
We aim to collect the minimum information needed to operate effectively.
1. Information We Collect
SWAPP may collect information you provide directly, information generated through your use of our platform, and information collected automatically through your browser or device. The types of data collected depend on how you interact with our website, app, forms, and services.
Information you provide
This may include your name, email address, phone number, organization details, account credentials, contact submissions, support requests, and any content you upload into SWAPP. If you use giving, messaging, event, or CRM features, you may also submit additional information related to those functions.
Information collected automatically
When you visit our website or use our services, we may collect technical data such as IP address, browser type, device identifiers, pages viewed, referring URLs, time spent on pages, and interaction data. This information helps us maintain performance, diagnose issues, and understand how visitors use our services.
Information from connected services
If you integrate third-party tools or services with SWAPP, we may receive data from those services based on your settings and permissions. For example, connected payment processors, email tools, or analytics platforms may share limited information necessary to enable the integration.
2. How We Use Information
We use the information we collect to operate SWAPP, support our users, and improve the experience of churches and organizations using our platform. Specific uses may include:
- Creating and maintaining user accounts
- Delivering app functionality, features, and communications
- Processing inquiries and providing customer support
- Monitoring security, uptime, and service reliability
- Analyzing product performance and usage trends
- Sending service-related messages and important notices
- Improving content, features, workflows, and user experience
- Complying with legal, regulatory, and contractual obligations
We do not use your information for purposes that are incompatible with the reason it was collected, unless we have your consent or are otherwise permitted by law.
3. Sharing and Disclosure
We do not sell your personal information. We may share limited information only in the following circumstances:
Service providers
We may share data with trusted vendors that help us host our infrastructure, process payments, deliver email, provide analytics, support communications, or maintain security. These providers are permitted to process information only as needed to perform services for us.
Business operations
We may disclose information when necessary to support business operations such as account management, technical maintenance, or fraud prevention.
Legal requirements
We may disclose information if required to do so by law, subpoena, court order, or valid legal process, or if we believe disclosure is necessary to protect the rights, safety, and security of SWAPP, our users, or others.
Business transfers
If SWAPP is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable legal protections.
4. Cookies and Analytics
Our website and services may use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and improve the user experience. Cookies help us understand which pages are visited, how users navigate the site, and where improvements may be needed.
We may also use analytics tools to collect aggregated usage information. These tools help us evaluate performance and identify technical issues. You can usually control cookies through your browser settings, but disabling certain cookies may affect functionality.
5. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include encryption, access controls, secure hosting, and monitoring for suspicious activity.
While we work hard to protect information, no system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for using appropriate safeguards on your own devices and networks.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on the type of data, the services used, and applicable law.
When information is no longer needed, we take reasonable steps to delete, anonymize, or archive it in accordance with our retention practices and legal requirements.
7. Your Privacy Rights and Choices
Depending on where you live, you may have rights relating to your personal information. These may include the right to access, correct, delete, or restrict certain processing of your data. You may also have the right to object to certain uses or request a copy of the information we maintain about you.
If you receive marketing emails from us, you can unsubscribe at any time using the link in the message or by contacting us directly. Please note that even if you opt out of promotional messages, we may still send essential service communications related to your account or use of SWAPP.
To request assistance with your privacy rights, contact us using the information provided below. We may need to verify your identity before responding to certain requests.
8. Children’s Privacy
SWAPP is not intended for children under the age required by applicable law to provide consent for online services. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information through our services, please contact us so we can investigate and take appropriate action.
9. International Data Transfers
Because SWAPP may use vendors and hosting providers located in different regions, your information may be processed in jurisdictions other than the one where you live. Where required, we implement appropriate safeguards intended to protect personal information during such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make updates, we will revise the effective date or otherwise indicate that the policy has changed. We encourage you to review this page periodically to stay informed about how we protect your information.
11. Contact Us
If you have questions about this Privacy Policy, your personal information, or how SWAPP processes data, please contact us:
SWAPP
Phone: (616) 914-8392
Website: theswapp.io
We will do our best to respond promptly and help you understand your rights and options.
Frequently Asked Questions
What personal information does SWAPP collect?
We may collect information you submit directly, technical data collected automatically, and information received through connected services. The exact data depends on how you use the website, app, and related features.
Does SWAPP sell my information?
No. SWAPP does not sell personal information. We may share limited information with service providers that help us operate the platform, but only as necessary for those services.
Can I request deletion of my data?
In many cases, yes. Depending on applicable law and the type of data involved, you may be able to request access, correction, or deletion. Contact us and we will help review your request.
How does SWAPP protect my information?
We use reasonable security measures such as access controls, secure hosting, and monitoring tools to help protect personal information. No system is perfectly secure, but protecting your data is a priority.
Who should I contact with privacy questions?
You can contact SWAPP by phone at (616) 914-8392 or through our website at theswapp.io. We’re happy to help with privacy-related questions or requests.