1. Scope of This Policy
This Privacy Policy applies to information collected through SWAPP’s websites, registration pages, mobile applications, integrations, support channels, and any connected services we operate or provide on behalf of a church, ministry, organization, or business customer.
SWAPP may act in different roles depending on the context. In many cases, a church or organization controls the information it uploads or manages within the platform, while SWAPP processes that information to deliver the service. This policy describes our platform-level practices and the safeguards we apply to information under our control.
2. Information We Collect
We collect information in a few different ways, depending on how you interact with SWAPP and which features you use.
Information you provide directly
You may provide personal information when you create an account, submit a form, request a demo, contact support, make a donation, register for an event, join a group, send a message, or otherwise interact with the platform. This may include your name, email address, phone number, mailing address, organization name, role, login credentials, and any content you submit through forms, notes, prayer requests, or messages.
Information collected automatically
When you access our website or app, we may automatically collect technical information such as device type, browser type, IP address, operating system, referral source, pages viewed, timestamps, approximate location, and usage analytics. We may use cookies, pixels, local storage, and similar technologies to support authentication, performance, preferences, and measurement.
Information provided by churches or organizations
If you are a member, attendee, volunteer, donor, or participant of an organization using SWAPP, that organization may upload or enter your information into the platform. This can include household records, attendance details, communication preferences, giving history, event registrations, group participation, or support notes. In those cases, the organization is generally responsible for determining what information to provide and how it is used within the platform.
3. How We Use Information
We use collected information to operate SWAPP, deliver requested services, and improve the platform experience. Common uses include account creation and authentication, customer support, sending service-related communications, processing transactions, managing events, enabling messaging, providing giving and engagement tools, and maintaining the integrity and security of our systems.
We may also use information to troubleshoot technical issues, understand feature usage, analyze performance, detect abuse or fraud, comply with legal obligations, and develop new functionality. When permitted, we may send product updates, notices, and other service communications related to your account or organizational use of SWAPP.
4. Legal Bases and Permitted Uses
Where applicable privacy laws require a legal basis for processing, we process information as necessary to perform a contract, fulfill a legitimate interest such as platform security and service improvement, comply with legal obligations, or rely on consent where consent is required. If your organization controls your information within SWAPP, that organization may also establish its own lawful basis for collection and use.
5. How We Share Information
We do not sell personal information in the conventional sense. However, we may share information in limited circumstances to operate and improve our services.
Service providers
We may share information with trusted vendors that help us host infrastructure, process payments, provide analytics, send email or text messages, deliver customer support, store data, or perform security and compliance functions. These providers are authorized to use information only as necessary to provide services to SWAPP.
Organizations using SWAPP
If your information is managed by a church or organization using our platform, that organization and its authorized users may be able to access the information you provide or that is collected about your interactions with them. Their use of your information is subject to their own policies and practices.
Legal and safety reasons
We may disclose information if required by law, subpoena, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, users, customers, the public, or the security and integrity of SWAPP.
Business transfers
If SWAPP undergoes a merger, acquisition, restructuring, asset sale, financing transaction, or similar business event, information may be transferred as part of that transaction, subject to applicable legal requirements.
6. Cookies and Tracking Technologies
SWAPP uses cookies and similar technologies to support core site functions, remember preferences, analyze traffic, and understand how users interact with our pages and features. These technologies help us keep users signed in, secure sessions, measure engagement, and improve the performance of our website and services.
You can usually control cookies through your browser settings, and in some cases through in-app or site-level preferences. Disabling certain cookies may affect functionality, especially features that rely on authentication or personalization.
7. Data Storage and Retention
We retain personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. Retention depends on the type of data, the nature of the relationship, legal obligations, security considerations, and the operational needs of the platform or organization using SWAPP.
When data is no longer needed, we may delete, anonymize, or archive it in accordance with internal retention procedures and applicable legal requirements. Some information may persist in backup systems for a limited period before being automatically overwritten or securely removed.
8. Data Security
We use reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, authentication mechanisms, secure hosting practices, logging, encryption in transit where appropriate, and internal operational policies.
No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for notifying us promptly if you believe an account has been compromised.
9. Children’s Privacy
SWAPP is not intended to knowingly collect personal information from children without appropriate authorization. When churches or organizations use SWAPP in youth or family ministry contexts, they are responsible for ensuring that collection and use of information comply with applicable laws and internal policies, including parental or guardian consent where required.
If we learn that personal information has been collected from a child in a manner inconsistent with applicable requirements, we will take reasonable steps to address the issue, which may include deletion or restricted processing of the information.
10. Your Rights and Choices
Depending on your location and the role of the organization using SWAPP, you may have rights to access, correct, delete, or limit the use of your personal information. You may also have the right to object to certain processing or request a copy of certain data in a portable format, subject to legal limitations and operational constraints.
If your information is controlled by a church or organization using SWAPP, we may need to refer your request to that organization, since it may be the primary decision-maker for the data in question. In all cases, we will make reasonable efforts to respond appropriately and in a timely manner.
11. Communications and Opt-Out Choices
You may be able to opt out of certain non-essential communications, such as promotional emails or optional notifications, by following the unsubscribe instructions provided in the message or by contacting support. Even if you opt out of marketing communications, we may still send essential service-related notices, such as account alerts, security messages, or policy updates.
12. Third-Party Links and Integrations
Our website and platform may contain links to third-party sites, services, payment processors, embedded content, or integration tools. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external services you interact with through SWAPP.
13. International Users
If you access SWAPP from outside the United States, please note that your information may be transferred to, stored in, or processed in jurisdictions with different data protection laws than your home country. Where required by law, we use appropriate safeguards to support cross-border transfers.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technologies, or data handling practices. When we make material changes, we may post a prominent notice on our website, update the effective date, or provide additional notice as appropriate.
Your continued use of SWAPP after an updated policy becomes effective means you acknowledge the revised policy, subject to applicable law.
15. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us using the information below:
SWAPP
Phone: (616) 914-8392
Website: theswapp.io
We will do our best to respond to privacy-related inquiries promptly and thoroughly.