Privacy Policy

Overview

SWAPP provides church software, mobile app functionality, CRM features, communication tools, giving tools, event management, prayer requests, follow-up workflows, and related digital services. Because our platform may process personal, organizational, and ministry-related information, we are committed to handling data responsibly and transparently.

This Privacy Policy describes the types of information we may collect, how we use that information, the circumstances in which it may be disclosed, the security measures we use, and the rights and choices available to users. By accessing or using SWAPP, you acknowledge that you have read and understood this Policy.

Information We Collect

Information you provide

We may collect information you submit when you create an account, register your church or organization, request support, complete forms, sign up for trials, make donations, submit prayer requests, or communicate with us. This may include your name, email address, phone number, organization details, role, login credentials, and any message content you choose to provide.

If your church or ministry uses SWAPP to collect member data, that information may include attendance records, follow-up notes, event registrations, giving records, communication preferences, or other ministry-related details entered by authorized users.

Information collected automatically

When you visit our website or use our services, we may automatically collect certain technical information, including IP address, browser type, device type, operating system, app version, pages viewed, time spent on pages, referring URLs, and usage patterns. We may also collect cookies, analytics data, and similar technologies to improve website and app performance.

Information from third parties

In some cases, we may receive information from service providers, payment processors, analytics vendors, communication platforms, app stores, or organizations that integrate with SWAPP. We use that information in accordance with this Policy and applicable law.

How We Use Information

We use information to operate, maintain, and improve SWAPP and to support the needs of our customers. Typical uses include:

How We Share Information

We do not sell personal information in the traditional sense. We may share information in the following circumstances:

With service providers

We may share information with trusted vendors that provide hosting, analytics, payment processing, email delivery, customer support, infrastructure, and other operational services on our behalf. These providers are authorized to use data only as necessary to perform their functions.

With your organization

If you use SWAPP through a church, ministry, or enterprise account, your information may be visible to administrators, staff members, or other authorized users within that organization, depending on account permissions and settings.

For legal and security reasons

We may disclose information if required to do so by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, our users, the public, or the integrity of our services.

Business transfers

If SWAPP is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to applicable legal requirements.

Cookies, Analytics, and Tracking

We may use cookies, pixels, local storage, and similar technologies to remember preferences, improve user experience, measure traffic, and understand how visitors use our website and services. Cookies may help us keep you signed in, track session activity, and analyze page performance.

You can usually manage cookies through your browser settings. Disabling cookies may affect some features or reduce the functionality of certain parts of the website or application.

We may also use analytics tools to understand aggregate usage trends. These tools help us improve design, content, navigation, and product performance. Where required, we use appropriate consent mechanisms and configurations.

Data Security

We use administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. These safeguards may include access controls, encryption in transit, monitoring, secure hosting environments, and limited internal permissions.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of your login credentials and for using strong passwords where applicable.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, enforce agreements, support audits, and maintain business records. Retention periods may vary depending on the type of data, the nature of the relationship, and applicable legal or contractual requirements.

When information is no longer needed, we may delete, anonymize, or securely archive it in accordance with our retention practices and applicable law.

Your Privacy Rights and Choices

Depending on your location and the nature of your relationship with SWAPP, you may have rights regarding your personal information. These rights may include the ability to access, correct, update, delete, or restrict certain uses of your information. You may also have the right to object to or opt out of certain processing activities.

If you receive marketing or promotional emails from us, you can opt out by following the unsubscribe instructions included in the message or by contacting us directly. Even if you opt out of promotional communications, we may still send non-promotional, service-related messages such as security alerts, account notifications, and administrative updates.

If your organization administers your account, some requests may need to be directed to that organization because it controls certain account data and settings.

Children's Privacy

SWAPP is not intended for use by children under the age required by applicable law without appropriate parental or organizational consent. We do not knowingly collect personal information from children in violation of applicable law. If we learn that we have collected such information, we will take reasonable steps to delete it or obtain the necessary consent.

If you believe a child may have provided personal information to us, please contact us so we can investigate and take appropriate action.

International Users

If you access SWAPP from outside the United States, please note that your information may be processed and stored in the United States or in other jurisdictions where our service providers operate. Data protection laws in those jurisdictions may differ from the laws in your country. By using our services, you acknowledge that your information may be transferred to and processed in locations outside your residence, subject to applicable legal safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we may post the updated version on this page and revise the effective date. Your continued use of SWAPP after any update means you acknowledge the revised Policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through our contact page. We are happy to help clarify our privacy practices, respond to requests, or direct you to the appropriate support channel.