Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to SWAPP’s website, application, registration flows, forms, messaging features, support channels, and any other online services we operate that link to this Policy. It applies to visitors, account holders, administrators, church staff, volunteers, and anyone whose information is submitted to or processed through SWAPP.

By using our website or services, you acknowledge that you have read and understood this Policy. If you do not agree with our practices, please do not use the services or provide personal information.

2. Information We Collect

We collect information in several ways depending on how you interact with SWAPP.

A. Information You Provide Directly

We may collect information you submit when you:

• Register for an account or start a free trial
• Fill out forms on our website
• Contact sales, support, or customer service
• Subscribe to newsletters or marketing communications
• Upload contact lists, prayer requests, event data, giving records, or other content
• Participate in surveys, demos, onboarding, or feedback requests

This information may include your name, email address, phone number, church or organization name, job title, and any other details you choose to share.

B. Information Collected Automatically

When you visit our website or use our platform, we may automatically collect technical and usage data, including:

• IP address
• Device type and browser type
• Operating system and app version
• Pages viewed and features used
• Dates, times, and duration of visits
• Referring website or campaign source
• Log data and diagnostic information

C. Information From Third Parties

We may receive information from third-party services, such as analytics providers, payment processors, communication vendors, or integration partners. We may also receive information that your church or organization intentionally uploads, syncs, or shares with SWAPP.

3. How We Use Information

We use collected information for legitimate business and operational purposes, including to:

• Provide, maintain, and improve the SWAPP website and platform
• Create and manage accounts
• Process registrations, subscriptions, and payments
• Authenticate users and secure accounts
• Deliver communication, messaging, event, giving, and outreach features
• Respond to inquiries and provide customer support
• Send administrative notices, updates, and service-related messages
• Analyze usage trends and improve user experience
• Detect, prevent, and investigate fraud, abuse, or unauthorized access
• Comply with legal obligations and enforce our terms

We may also use information for marketing purposes, such as sharing product updates or promotional messages, where permitted by law and subject to your communication preferences.

4. Legal Bases for Processing

Depending on your location and the context of the data collected, our legal basis for processing personal information may include one or more of the following: performance of a contract, legitimate business interests, consent, compliance with legal obligations, and protection of vital interests or security. Where consent is required, you may withdraw it at any time.

5. How We Share Information

We do not sell personal information in the conventional sense. We may share information only in the following circumstances:

• Service Providers: With vendors that help us host, maintain, analyze, support, communicate, or secure the service.
• Payments: With payment processors to complete transactions and manage billing.
• Integrations: With third-party tools you connect to your SWAPP account.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets.
• Legal Reasons: When required to comply with applicable law, legal process, or enforceable governmental requests.
• With Your Direction: When you instruct us or authorize us to share data.

We require service providers to handle information in a manner consistent with the purposes for which it was shared and, where appropriate, to maintain appropriate confidentiality and security measures.

6. Cookies and Similar Technologies

We may use cookies, pixels, SDKs, local storage, and similar technologies to operate our website and services, remember preferences, improve performance, and analyze traffic. These technologies help us understand how visitors interact with our content and support a smoother user experience.

You can typically control cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the website.

7. Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal requirements, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on the type of information, the purpose of processing, and applicable law.

When information is no longer needed, we may delete, de-identify, or securely archive it according to our internal retention practices.

8. Security of Your Information

We take reasonable measures designed to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, encryption, secure hosting environments, logging, monitoring, and internal administrative procedures.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. You are responsible for safeguarding your login credentials and for notifying us promptly if you suspect unauthorized use of your account.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights related to your personal information, such as the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request portability of certain information

To make a privacy request, please contact us using the information below. We may need to verify your identity before responding. Some requests may be limited by law or by legitimate operational needs.

10. Communications and Marketing Preferences

You may opt out of certain marketing emails by using the unsubscribe link in the message or by contacting us directly. Even if you opt out of promotional communications, we may still send administrative or service-related messages necessary to operate your account or provide the services.

11. Children’s Privacy

SWAPP is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child has provided personal information to us without permission, please contact us so we can investigate and take appropriate action.

12. International Users

If you access SWAPP from outside the United States, please note that your information may be processed and stored in the United States or other jurisdictions where we or our service providers operate. Data protection laws in those jurisdictions may differ from those in your country.

13. Third-Party Links and Services

Our website or platform may contain links to third-party sites, services, or integrations that are not controlled by SWAPP. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any external services you use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or legal requirements. When we do, we will revise the effective date or otherwise provide notice as required. Your continued use of SWAPP after an update means you acknowledge the revised Policy.

15. Contact Us

If you have questions about this Privacy Policy, our data practices, or your rights, please contact us through our website or use the contact information listed on our Contact page. We will do our best to respond promptly and address your concerns.