How SWAPP Handles Your Information

Your Privacy Matters

This Privacy Policy explains the categories of information we may collect, the purposes for which we use it, how we protect it, and the choices available to you. If you use SWAPP as a church leader, staff member, volunteer, or site visitor, this page outlines what you can expect from us.

1. Information We Collect

SWAPP may collect information you provide directly, information collected automatically, and information submitted by churches or organizations that use our platform. The specific information collected depends on how you interact with our website, application, support team, and registration or billing workflows.

Information you provide

This may include your name, email address, phone number, church name, role, login credentials, payment details processed by third-party providers, messages you send to us, support requests, and other information you voluntarily submit through forms, demos, or account registration.

Information collected automatically

When you visit our website or use our services, we may collect device and usage information such as IP address, browser type, operating system, referral URLs, pages viewed, timestamps, approximate location derived from IP, and analytics data that helps us understand service performance and user experience.

Information from churches and administrators

If your church or organization uses SWAPP, administrators may upload or manage information about members, volunteers, staff, donors, event attendees, prayer requests, follow-up notes, and other ministry-related records. In those cases, the organization controls the data it submits, and we process that data on its behalf to deliver the service.

2. How We Use Information

We use information to provide, maintain, and improve SWAPP; create and manage accounts; authenticate users; deliver customer support; process transactions; communicate product updates; and ensure the reliability, security, and performance of our platform.

We may also use information to analyze trends, monitor usage, prevent fraud, troubleshoot technical issues, customize content, comply with legal obligations, enforce our terms, and send administrative or service-related messages. If permitted by law and applicable preferences, we may use limited contact information to share product announcements, educational content, or promotional communications.

Where required, we rely on legal bases such as contract performance, legitimate interests, consent, and compliance with legal obligations. When churches or organizations provide personal information through the platform, we generally act as a service provider or processor and use that information only according to the organization’s instructions and applicable agreements.

3. Cookies and Analytics

Our website may use cookies, pixels, local storage, and similar technologies to operate essential features, remember preferences, understand website performance, and measure the effectiveness of our marketing and content. These technologies help us recognize returning visitors, maintain sessions, and improve the experience across devices.

We may use analytics services that collect aggregated or pseudonymous information about traffic and interactions. You can control cookies through your browser settings, although disabling certain cookies may affect site functionality. In some regions, additional consent tools may be displayed to manage non-essential tracking technologies.

4. Sharing and Disclosure

We do not sell personal information in the traditional sense. We may share information with trusted vendors, service providers, and subprocessors who help us host infrastructure, process payments, send emails, provide analytics, support customer communications, or secure our systems. These partners are required to handle information in accordance with contractual obligations and appropriate confidentiality standards.

We may disclose information if required by law, court order, subpoena, or governmental request; to enforce our agreements; to investigate fraud or security incidents; or to protect the rights, property, and safety of SWAPP, our customers, users, and the public.

If SWAPP is involved in a merger, acquisition, financing, reorganization, or asset transfer, information may be transferred as part of that transaction subject to customary confidentiality protections and applicable law.

5. Data Security

We implement reasonable technical and organizational safeguards designed to protect information against unauthorized access, accidental loss, misuse, disclosure, alteration, and destruction. These safeguards may include access controls, secure hosting practices, encryption in transit where applicable, monitoring, authentication controls, backup procedures, and internal permission restrictions.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. However, we continually evaluate and improve our practices to reduce risk and maintain a strong security posture appropriate for the type of information we process.

6. Data Retention

We retain information only as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal and accounting obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on the nature of the data, our contractual obligations, and the needs of the church or organization using the platform.

When data is no longer needed, we may delete, anonymize, or securely archive it in accordance with our retention practices and applicable law. In some cases, backups or logs may persist for a limited period before being overwritten or purged.

7. Your Rights and Choices

Depending on your location and the role you have with SWAPP, you may have rights to access, correct, update, restrict, object to, or delete certain personal information. You may also have rights to request a copy of your data or to withdraw consent where processing is based on consent and withdrawal is legally permitted.

If your church or organization administers your account or data, we may refer certain requests to that administrator because they control the organizational data processed through the platform. We will still assist where possible and comply with applicable law.

To exercise your rights or ask a privacy question, contact us using the information on our Contact page. We may need to verify your identity before fulfilling certain requests.

8. Children’s Privacy

SWAPP is designed for churches and organizations, and it is not intended for children to create accounts on their own. We do not knowingly collect personal information from children without appropriate authorization from a parent, guardian, church, or organization where permitted by law. If we learn that information has been collected inappropriately, we will take reasonable steps to delete or secure it.

9. International Data Transfers

If you access SWAPP from outside the region where our systems or service providers are located, your information may be processed and stored in jurisdictions with different privacy laws. Where required, we use appropriate legal safeguards for cross-border transfers and take reasonable steps to ensure that transferred data remains protected.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology, or business practices. When we make material changes, we may post a notice on our website or otherwise communicate the update as appropriate. Your continued use of SWAPP after an updated policy becomes effective indicates acceptance to the extent permitted by law.

11. Contact Us

If you have questions about this Privacy Policy, our data handling practices, or your privacy rights, please contact us through our Contact page. We will do our best to respond promptly and help resolve your concerns.

For account-specific privacy requests, include enough information for us to identify your organization or account and verify your request securely.