Privacy Policy

Overview

This Privacy Policy describes how SWAPP (“we,” “our,” or “us”) collects, uses, discloses, stores, and protects information when you visit our website, register for an account, use our church app and CRM services, communicate with our team, or interact with our marketing and support channels.

Scope of This Policy

This Policy applies to information collected through our website, landing pages, forms, registration flows, software platform, customer support tools, email communications, analytics tools, and related services. It does not apply to third-party websites, services, or platforms that we do not control, even if you access them through links on our site.

Information We Collect

We may collect several categories of information depending on how you interact with SWAPP:

• Contact information: name, email address, phone number, organization name, and mailing address.
• Account information: username, password, role, account preferences, and profile details.
• Church and ministry data: member records, giving records, event registrations, communication history, prayer requests, follow-up notes, and related ministry records submitted by authorized users.
• Billing and transaction data: payment method details processed by third-party payment providers, billing contact information, and transaction history.
• Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, referring URLs, time spent, and interaction data.
• Communication data: support requests, emails, chat messages, feedback, and survey responses.

How We Collect Information

We collect information in a few primary ways:

• Directly from you when you create an account, complete forms, subscribe to updates, request support, or communicate with us.
• Automatically through cookies, pixels, analytics tools, logs, and similar technologies when you use our website or app.
• From authorized administrators, users, and church staff who enter data into the platform for organizational purposes.
• From trusted service providers such as hosting, analytics, messaging, and payment partners that help us operate the service.

How We Use Information

We use collected information to operate, improve, secure, and support SWAPP and related services. Common uses include:

• Providing and maintaining the website, app, and CRM features.
• Creating and administering user accounts.
• Processing registrations, subscriptions, donations, and payments through our service providers.
• Delivering messages, reminders, notifications, and ministry communications requested by customers.
• Responding to inquiries and providing technical or customer support.
• Analyzing product performance, usage trends, and service reliability.
• Protecting against fraud, abuse, unauthorized access, and security incidents.
• Complying with legal obligations and enforcing our terms and policies.

Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following legal grounds: your consent, performance of a contract, legitimate business interests, compliance with legal obligations, or protection of vital interests. If you have questions about the legal basis for a specific processing activity, you can contact us using the information below.

Sharing and Disclosure of Information

We do not sell personal information in the conventional sense. We may share information in the following circumstances:

• Service providers: vendors that host infrastructure, send emails or text messages, process payments, analyze traffic, provide support tools, or otherwise help us deliver the service.
• Authorized users: church administrators or organization leaders who have permission to access records within their own account environment.
• Legal and compliance purposes: when required by law, subpoena, court order, or government request, or when necessary to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.
• With your direction or consent: when you request or authorize a disclosure.

Cookies and Tracking Technologies

SWAPP uses cookies and similar technologies to support core site functionality, remember preferences, measure performance, and understand user behavior. These technologies may help us:

• Keep you signed in and maintain sessions.
• Remember settings and user preferences.
• Measure traffic and engagement.
• Improve content, navigation, and conversion performance.

You can manage cookies through your browser settings, but disabling certain cookies may affect website functionality.

Data Security

We use administrative, technical, and physical safeguards designed to protect personal information against accidental loss, unauthorized access, misuse, alteration, or disclosure. These measures may include encryption, access controls, authentication requirements, monitoring, secure hosting environments, and least-privilege access practices.

However, no method of transmission over the internet and no method of electronic storage is completely secure. While we work to protect information, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support accounting or reporting requirements. Retention periods may vary based on account status, legal obligations, and the nature of the data.

Your Privacy Rights

Depending on your location and relationship with SWAPP, you may have rights related to your personal information, such as the right to:

• Access the personal information we hold about you.
• Request correction or updates to inaccurate information.
• Request deletion of certain information, subject to legal and operational limitations.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format, where applicable.

To exercise these rights, contact us using the details provided below. We may need to verify your identity before fulfilling certain requests.

Children’s Privacy

SWAPP is not directed to children under the age of 13, and we do not knowingly collect personal information from children without appropriate authorization. If we learn that we have collected personal information from a child in a manner inconsistent with applicable law, we will take reasonable steps to delete it promptly.

International Users

If you access SWAPP from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. By using our services, you acknowledge that your information may be transferred across borders as needed to provide the service.

Third-Party Services

Our website and app may integrate or link to third-party services, including analytics providers, payment processors, email services, and embedded content tools. Those third parties may collect and process information under their own privacy policies. We encourage you to review their terms and privacy practices before interacting with them.

Data Processing for Church Customers

When churches or organizations use SWAPP, they may enter personal information about staff, congregants, donors, visitors, and volunteers. In those cases, the customer organization generally determines the purposes and means of processing and is responsible for obtaining necessary notices, permissions, and consents for the data it submits or manages within the platform. SWAPP acts as a service provider or processor for that organizational data, as applicable.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. When we do, we will revise the effective date and post the updated version on this page. Your continued use of SWAPP after changes are posted means you acknowledge the updated Policy.

Contact Us

If you have questions, concerns, or privacy-related requests, please contact us through our website contact form or by reaching out to our support team. We will review your request and respond as appropriate under applicable law and our internal procedures.