Your Privacy Matters to Us
This Privacy Policy explains how SWAPP (“we,” “us,” or “our”) handles information when you visit our website, create an account, interact with our services, use our mobile or web applications, contact our team, or otherwise engage with our platform. We design our systems to support ministry communication, outreach, prayer, events, giving, and church management while respecting personal privacy and data security.
Transparency
We explain what data we collect and why.
Security
We use safeguards to help protect your information.
Control
You can manage many communication and account settings.
Compliance
We work to meet applicable privacy and data protection laws.
1. Information We Collect
We may collect personal information that you provide directly, such as your name, email address, phone number, organization name, role, login credentials, profile photo, prayer requests, event registrations, giving-related details, support messages, and any information you submit through forms, chat, or account settings.
2. Automatically Collected Data
When you use our website or app, we may automatically collect device identifiers, browser type, IP address, operating system, usage activity, pages viewed, referring URLs, session timestamps, approximate location data, and analytics information used to understand performance and improve user experience.
3. Information From Churches and Administrators
In some cases, your information may be provided by a church, ministry, or account administrator using SWAPP to manage members, volunteers, events, giving, messaging, and outreach. This may include roster details, household associations, service participation, and communication preferences entered by authorized users.
How We Use Information
We use information to operate, secure, support, and improve SWAPP, as well as to help churches and ministry teams communicate effectively and responsibly.
Service Delivery
To create accounts, authenticate users, deliver core features, process requests, and maintain the functionality of the platform.
Communication
To send important account notices, transactional messages, service updates, support responses, and ministry-related communications enabled by your organization.
Analytics and Improvement
To measure usage trends, diagnose technical issues, test features, improve navigation, and optimize app performance.
Safety and Fraud Prevention
To detect unauthorized access, prevent misuse, protect accounts, and uphold the integrity of our systems.
Legal and Operational Needs
To comply with law, enforce agreements, respond to lawful requests, and support internal business operations.
Customization
To personalize content, settings, and workflow experiences based on your role, preferences, and church or ministry context.
How We Share Information
We do not sell personal information in the traditional sense. We may share information only as necessary to provide and support our services, fulfill legal obligations, or operate our business.
With Authorized Church Users
Information may be visible to church staff, ministry leaders, or administrators based on their assigned permissions and the nature of the data entered into the platform.
With Service Providers
We may share information with trusted vendors that help us host infrastructure, deliver emails or texts, provide analytics, process payments, monitor security, or support customer service.
For Legal Reasons
We may disclose information when required by law, subpoena, court order, or governmental request, or when necessary to protect rights, property, users, or the public.
Business Transfers
In the event of a merger, acquisition, financing, reorganization, or asset transfer, information may be disclosed or transferred as part of that transaction.
Cookies, Tracking, and Device Data
We use cookies and similar technologies to keep you signed in, remember preferences, analyze traffic, and improve the reliability of our platform. You may be able to control cookies through your browser settings, but disabling certain technologies may affect site functionality.
Essential Cookies
Required for login sessions, security, and core site functions.
Preference Cookies
Help remember settings such as language, form behavior, or display choices.
Analytics Cookies
Provide insight into traffic patterns and content performance.
Data Security and Retention
We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, alteration, or disclosure. No method of transmission or storage is completely secure, but we work diligently to maintain strong protections appropriate to the type of data we handle.
Access Controls
Role-based permissions and authentication measures limit access to sensitive data.
Encryption
We use encryption and secure transport methods where appropriate to protect data in transit and at rest.
Retention Practices
We retain information only as long as needed for the purposes described in this policy, unless a longer period is required by law or legitimate business needs.
Incident Response
We maintain internal processes to investigate and respond to potential security incidents, unauthorized access, or data-related issues.
Your Rights and Choices
Depending on your location and relationship with SWAPP, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information. You may also have rights related to consent, portability, and marketing preferences, subject to applicable law.
Access and Correction
You may request a copy of certain information we maintain about you and ask us to correct inaccuracies where appropriate.
Deletion Requests
You may request deletion of certain information, though we may need to keep some data for legal, security, or operational reasons.
Communication Preferences
You can update notification, email, and text messaging preferences through your account or by contacting us when available.
Consent Management
Where processing is based on consent, you may withdraw consent at any time, without affecting prior lawful processing.
Children's Privacy
SWAPP is generally intended for use by churches, ministry teams, administrators, volunteers, and congregants under the direction of an organization. We do not knowingly collect personal information from children in a manner prohibited by applicable law. If you believe a child has provided information through our services without appropriate authorization, please contact us so we can review and address the issue.
International Users
If you access SWAPP from outside the United States, please note that your information may be processed and stored in the United States or other jurisdictions where our service providers operate. By using our services, you understand that your information may be transferred across borders in accordance with applicable law and appropriate safeguards.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices. When we do, we will revise the effective date or otherwise provide notice as required. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us using the information provided on our website. We welcome inquiries about privacy, account access, correction requests, and security concerns.
Email Support
Use our contact form or support channels for privacy-related requests and questions.
Account Assistance
If you need help updating your information or preferences, our team can help guide you through the process.
Security Concerns
If you suspect unauthorized access or a security issue, please notify us immediately.
Frequently Asked Questions
Does SWAPP sell my personal information?
SWAPP does not sell personal information in the traditional sense. We may share information with service providers, authorized church users, or other parties only as needed to provide our services, comply with law, or support legitimate business operations.
Can my church see my profile or activity?
Yes, certain information may be visible to authorized church staff or administrators depending on their role, permissions, and how your organization uses SWAPP. Access is intended to be limited to those who need the information for ministry operations.
How do I update or delete my information?
You may be able to update certain information directly in your account settings. For deletion or additional privacy requests, contact us through the website or your organization’s designated administrator when applicable.
How long do you keep my data?
We keep information only for as long as necessary to provide services, satisfy legal obligations, maintain security, and support legitimate operational needs. Retention periods can vary based on data type and use case.
What if I do not want marketing or notifications?
You can manage certain communication preferences through your account settings, unsubscribe links, or by contacting us. Some important transactional or service messages may still be sent when necessary.