A Clear, Transparent Privacy Commitment
This Privacy Policy explains how SWAPP collects, uses, stores, shares, and protects information when you visit our website, create an account, submit a form, or use our church app and CRM services. We designed this policy to be readable, practical, and aligned with how modern churches and ministries use software.
Transparency
We explain what data we collect and why we collect it.
Security
We use safeguards designed to protect information from unauthorized access.
Control
We help you manage preferences, access, and account settings.
Compliance
We operate with privacy practices intended to support legal and ethical standards.
Trust
We prioritize responsible stewardship of ministry and member data.
Information We Collect
Depending on how you interact with SWAPP, we may collect several categories of information to provide our services, improve performance, and support account management. We collect only the information that is reasonably necessary to operate the website, deliver the platform, and respond to your requests.
Information You Provide Directly
When you fill out a contact form, register for a trial, request a demo, or communicate with us, you may provide your name, email address, phone number, church name, role, and any message content you choose to submit. If you create an account or use church management features, you may also provide profile details, administrative credentials, and content related to events, outreach, giving, prayer requests, messaging, or member records.
Information Collected Automatically
When you browse our website or use SWAPP, we may automatically collect device and usage information such as IP address, browser type, operating system, pages viewed, referring URLs, approximate location, session duration, and interaction data. This helps us understand site performance, troubleshoot issues, and improve usability.
Information From Integrations and Service Providers
We may receive information from trusted service providers that help us host, maintain, secure, analyze, or support our platform. If you connect third-party tools or integrations, we may also receive data necessary to make those integrations function properly on your behalf.
How We Use Your Information
SWAPP uses information for legitimate business and operational purposes. We do not sell personal information. We may use collected data to provide, personalize, and secure our services; process inquiries and support requests; manage accounts; send administrative communications; analyze trends; and improve features, content, and user experience.
To Deliver the Service
We use account and usage information to operate your SWAPP account, store content, support member engagement tools, and enable church workflows such as outreach, giving, messaging, events, and prayer management.
To Communicate With You
We may use your contact details to respond to your questions, provide onboarding assistance, share important service notices, or send updates related to account status, security, billing, or policy changes.
To Improve and Secure Our Platform
We analyze technical and usage patterns to enhance site reliability, identify bugs, monitor for abuse, prevent fraud, and protect the confidentiality, integrity, and availability of our systems and data.
For Legal and Operational Compliance
We may process information to comply with applicable legal obligations, enforce our terms, resolve disputes, and protect our users, our company, and the public interest.
Data Security
We implement administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. While no system can be guaranteed to be completely secure, we continually work to maintain appropriate protections based on the nature of the data we process and the risks involved.
Security Practices
Security measures may include access controls, encryption in transit and/or at rest where appropriate, monitoring, backups, secure hosting environments, and limiting internal access to information on a need-to-know basis.
Your Responsibilities
You are responsible for maintaining the confidentiality of account credentials, using strong passwords, and notifying us promptly if you suspect unauthorized access to your account or data.
Data Retention
We retain personal information only as long as reasonably necessary to fulfill the purposes described in this policy, to comply with legal obligations, to resolve disputes, to enforce agreements, and to support business operations. Retention periods may vary depending on the type of data, the context in which it was collected, and applicable legal requirements.
Retention Criteria
We consider account activity, service needs, legal requirements, security considerations, and whether the information is needed for support, recordkeeping, or analysis when determining how long to keep data.
Your Privacy Rights and Choices
Depending on your location and relationship with SWAPP, you may have rights regarding the personal information we hold about you. These rights can include the ability to access, correct, update, delete, or restrict certain uses of your information, as well as the right to object to certain processing activities or withdraw consent where applicable.
Access and Correction
You may request a copy of your information or ask us to correct inaccurate or incomplete details.
Deletion Requests
You may request deletion of certain personal information, subject to legal, operational, and contractual limitations.
Communication Preferences
You can opt out of non-essential marketing communications by following the unsubscribe instructions or contacting us directly.
Account Administration
If you use SWAPP on behalf of a church or organization, account administrators may manage data within the platform according to their organization’s settings and internal policies.
Children’s Privacy
SWAPP is intended for use by churches, ministries, staff, volunteers, and other authorized users. We do not knowingly collect personal information from children without appropriate consent and authorization. If you believe a child has provided information to us inappropriately, please contact us so we can review and address the matter.
International Users
If you access SWAPP from outside the United States, please note that your information may be processed and stored in the United States or other jurisdictions where our service providers operate. By using our services, you understand that your information may be transferred across borders as necessary to provide the platform and support operations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or service offerings. When we make updates, we will revise the effective date and post the updated policy on this page. Continued use of our website or services after a change means you acknowledge the updated policy.
Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us. We’re happy to help clarify how information is handled across our website, app, and service environment.
SWAPP Support
Phone: (616) 914-8392
Email: Please use the contact form on our website or reach out through your account representative.
Frequently Asked Questions
Do you sell personal information?
No. SWAPP does not sell personal information.
Can I request deletion of my data?
Yes. You may contact us to request deletion of certain personal information, subject to legal and operational requirements.
Do you use cookies?
Yes. We may use cookies and similar technologies for functionality, analytics, preferences, and security.
How do you protect church member data?
We use a combination of access controls, security practices, and infrastructure safeguards designed to protect sensitive data.
Who can access the information in my account?
Authorized users, account administrators, and trusted service providers may access data only as needed to provide the service, support operations, or comply with legal obligations.
How will I know if this policy changes?
We will update the policy on this page and revise the effective date when material changes are made.