Your privacy matters to us
This Privacy Policy explains how SWAPP, including our website, church app, and related services, collects, uses, stores, discloses, and protects personal information. By using our services, you acknowledge that you have read and understand this policy.
Transparency
We clearly explain what information is collected and why it is needed.
Security
We use reasonable safeguards designed to help protect data from unauthorized access.
Control
We aim to give users and administrators practical ways to manage preferences and records.
Compliance
We work to support responsible data handling aligned with applicable privacy obligations.
Trust
Our goal is to help churches and organizations serve people with confidence and care.
1. Information we collect
SWAPP may collect information in several ways depending on how you interact with our website, register for an account, request support, or use church app features. The exact data collected may vary based on your role, device, browser, settings, and the services you use.
Information you provide
This may include your name, email address, phone number, church or organization name, login credentials, support requests, and any content you submit through forms, messages, or in-app features.
Account and profile data
If you create an account or are invited to join a church workspace, we may collect profile details, permissions, role settings, and administrative information needed to operate the service.
Usage and device data
We may automatically collect technical data such as IP address, browser type, device identifiers, operating system, pages viewed, time on page, referring URLs, and interaction data to improve performance and security.
Cookies and similar technologies
We may use cookies, local storage, pixels, and similar tools to keep you signed in, remember preferences, measure site performance, and understand how visitors use our pages and features.
2. How we use information
We use collected information only for legitimate business, operational, and service-related purposes. Our use of information is focused on providing a reliable church communication platform and maintaining the security, functionality, and quality of our offerings.
Service delivery
We use data to create accounts, authenticate users, send notifications, power communication tools, and provide app functionality.
Support and troubleshooting
Information may be used to respond to requests, diagnose issues, resolve bugs, and help improve the support experience.
Platform improvement
Analytics and usage trends help us understand performance, refine features, optimize workflows, and enhance user experience.
Security and abuse prevention
We may use technical and account data to detect suspicious activity, prevent fraud, enforce terms, and protect users and systems.
3. How we share information
We do not sell personal information. We may share data only in limited circumstances and only as needed to provide services, operate our business, meet legal obligations, or protect our rights and users.
With service providers
We may share information with trusted vendors that help us host infrastructure, send emails, provide analytics, maintain security, or support customer service.
Within your organization
Information entered into a church workspace may be visible to authorized leaders, staff, or volunteers based on assigned roles and permissions.
For legal reasons
We may disclose information if required to comply with law, legal process, enforce our terms, or respond to valid governmental requests.
Business transfers
If SWAPP is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.
4. Data security and retention
We implement administrative, technical, and physical measures intended to help protect information from unauthorized access, alteration, disclosure, or destruction. While no system is completely secure, we continually evaluate our practices to reduce risk.
Security safeguards
Examples may include access controls, encryption in transit where appropriate, secure hosting practices, and restricted administrative access.
Retention
We retain information only for as long as reasonably necessary to provide services, meet legal requirements, resolve disputes, and enforce agreements.
Limited access
Access to sensitive data is limited to personnel and providers who need it to perform legitimate work-related functions.
User responsibility
Users should protect account credentials, use strong passwords, and notify us promptly if they suspect unauthorized account activity.
5. Your choices and rights
Depending on your location and relationship with SWAPP, you may have rights related to accessing, updating, correcting, deleting, or restricting certain personal information. You may also have choices about communications and cookies.
Access and correction
You may be able to review and update account details or request help correcting inaccurate information.
Marketing preferences
You can opt out of non-essential promotional emails by following the unsubscribe instructions or contacting us directly.
Cookie controls
You may be able to manage cookies through browser settings, although doing so could affect site functionality and preferences.
Privacy requests
If you have a privacy request, please contact us with enough detail to verify and respond to your request appropriately.
6. Children’s privacy
Our services are intended for churches, staff, volunteers, and related users. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information through our services, please contact us so we can review and take appropriate action.
Where a church or organization uses SWAPP to support ministry activities involving minors, the organization is responsible for obtaining and managing any required notices, consents, and permissions in accordance with applicable law and policy.
7. Third-party links and services
Our website or app may contain links to third-party websites, payment processors, analytics tools, or embedded services. Those third parties operate under their own privacy policies and practices, which are separate from SWAPP’s policy.
Important note
We encourage you to review the privacy policies of any third-party service you interact with through links, forms, or integrations. We are not responsible for the privacy practices of third parties outside our control.
8. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. When we do, we will revise the effective date or otherwise provide notice as appropriate. Continued use of our services after an update means you accept the revised policy.
9. Contact us
If you have questions about this Privacy Policy, want to exercise your rights, or need assistance with your account or data, please contact us using the methods below.
Use the contact email listed on our website to submit privacy-related requests or support inquiries.
Phone
You may also reach our team by phone during regular business hours for urgent questions or account assistance.
Organization details
Please include your name, organization, and a clear description of your request so we can respond efficiently and accurately.
Verification
We may need to verify your identity before responding to certain requests to help ensure information is protected appropriately.
Frequently Asked Questions
What information does SWAPP collect?
SWAPP may collect information you provide directly, such as account details, support messages, and form submissions, as well as technical and usage data collected automatically through the website and app.
Does SWAPP sell personal information?
No. SWAPP does not sell personal information. We may share information only with trusted service providers, authorized users within your organization, or when required by law.
How is user data protected?
We use reasonable administrative, technical, and physical safeguards to help protect information. These measures are designed to reduce risk, although no online system can guarantee complete security.
Can church leaders see my information?
If you are part of a church workspace, authorized leaders, staff, or volunteers may be able to view data based on the permissions assigned by your organization.
How long do you keep my data?
We retain information only as long as needed to provide services, meet legal obligations, resolve disputes, and support operational or security requirements.
How can I request changes to my information?
You can contact us to request access, correction, deletion, or other privacy-related assistance. We may need to verify your identity before taking action on a request.