Your Privacy Matters
SWAPP is designed to help churches and organizations manage people, communication, giving, events, and follow-ups responsibly. We believe transparency is essential, and this policy outlines the principles and practices we use to safeguard personal information.
Transparency
We explain what data we collect and why we collect it.
Security
We use administrative, technical, and physical safeguards to help protect data.
Control
We provide options to update preferences and manage account information.
Compliance
We aim to support applicable privacy, data protection, and industry requirements.
Trust
We work to earn confidence through responsible data handling practices.
Privacy Policy Overview
This Privacy Policy describes how SWAPP processes information collected through our website, app, and services. By using SWAPP, you acknowledge that you have read and understood this policy. If you do not agree with our practices, you should discontinue use of the service.
1. Information We Collect
We may collect information you provide directly, such as name, email address, phone number, organization details, billing information, prayer requests, event registrations, messages, and support inquiries. We may also collect technical information automatically, including browser type, device identifiers, IP address, log data, and usage analytics.
2. How We Use Information
We use information to provide, maintain, secure, and improve SWAPP; to process registrations and subscriptions; to send service notifications; to respond to support requests; to facilitate communication and ministry workflows; and to analyze product performance and feature usage.
3. Legal Bases and Legitimate Interests
Where applicable, we process personal data based on consent, contractual necessity, legitimate interests, legal obligations, or other lawful bases. Our legitimate interests may include service improvement, fraud prevention, security monitoring, and operational communications.
4. Sharing and Disclosure
We do not sell personal information. We may share data with trusted service providers who help us operate our business, process payments, host infrastructure, deliver communications, or support analytics. We may also disclose information when required by law, to protect our rights, or in connection with a business transfer.
5. Data Retention
We retain information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary based on the type of data and the context in which it was collected.
6. Security Measures
We implement commercially reasonable safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We may use cookies, pixels, local storage, and similar technologies to help the site function, remember preferences, measure traffic, and improve user experience. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.
Third-Party Services
Our platform may integrate with third-party tools such as payment processors, analytics platforms, communication providers, and hosting services. These providers may process data under their own privacy policies and terms, and we encourage you to review their practices.
Children’s Privacy
SWAPP is not intended for children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If we learn that we have collected such information, we will take appropriate steps to delete it or obtain valid consent where required.
International Users
If you access SWAPP from outside the United States, you understand that your information may be transferred to, stored in, and processed in countries that may have different data protection laws than your country of residence.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent and to request data portability, subject to legal limitations.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices. We encourage you to review this page periodically. Continued use of SWAPP after changes are posted indicates acceptance of the updated policy.
Detailed Privacy Practices
Below is a more detailed explanation of the ways we collect and manage information within the SWAPP ecosystem. We aim to be clear, practical, and responsible so organizations can confidently use our tools.
Account Information
When you create an account, request a demo, sign up for a trial, or contact us, we may collect identifying information such as your name, organization name, email address, phone number, and role. This information helps us manage accounts, authenticate users, and provide service-related support.
Ministry and CRM Data
Depending on how your organization uses SWAPP, the platform may store ministry-related information including contacts, notes, communication history, prayer requests, event attendance, giving records, follow-up tasks, and user-submitted content. Your organization controls much of this information, and we process it to provide the services you requested.
Payment Information
If you purchase a subscription or other paid service, payment details may be collected and processed by our payment provider. We generally do not store full payment card details on our own servers unless necessary for billing or reconciliation purposes.
Communication Preferences
We may send administrative messages, account notices, service alerts, onboarding communications, and transactional updates. You may be able to manage certain communication settings through your account or by contacting us directly, though some notices are necessary for service operation and cannot be opted out of.
Usage Analytics
We may analyze aggregated and de-identified usage data to understand how the site and app are performing, which features are used most, and where improvements can be made. This may include page views, click patterns, device information, and session trends.
Support Interactions
When you contact our support team, we may retain your communications and any related technical details to diagnose issues, improve our services, and track resolution history. This helps us provide faster and more effective support.
How We Protect and Limit Data Use
We believe that privacy should be built into operations, not added later. That means limiting access, using data only for permitted purposes, and aligning our internal processes with responsible stewardship principles.
Access Controls
We restrict access to personal data to authorized personnel and contractors who need it to perform their job duties.
Purpose Limitation
We use information only for clearly defined, legitimate, and documented business purposes, or as required by law.
Data Minimization
We aim to collect and retain only the information necessary to deliver our services and support your organization effectively.
Incident Response
We maintain procedures designed to help detect, investigate, and respond to suspected security incidents or unauthorized access.
Frequently Asked Questions
Does SWAPP sell personal information?
No. SWAPP does not sell personal information.
Can I request access or deletion of my information?
Yes. Depending on your role, location, and the nature of the data, you may have rights to request access, correction, deletion, or other actions. Contact us and we will review your request in accordance with applicable law.
How long do you keep data?
We keep data as long as needed for the purposes described in this policy, to comply with legal requirements, resolve disputes, and maintain business records.
Do you use cookies?
Yes. We use cookies and similar technologies for functionality, analytics, preferences, and performance. You can manage cookies through your browser settings.
Who can I contact with privacy questions?
You can contact us through our website contact page if you have questions about this Privacy Policy or how your information is handled.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us. We will do our best to respond promptly and appropriately.
Contact SWAPP