How We Handle Personal Information
SWAPP is built to support churches, ministry teams, and their communities with secure communication, giving, event management, and follow-up workflows. Because our platform may process sensitive personal information, we take privacy, access control, and data stewardship seriously.
Data Collection
We collect information you provide directly, such as contact details, account data, messages, prayer requests, form submissions, and support requests.
Service Usage
We may collect technical data like device information, browser type, pages visited, log files, and usage analytics to improve reliability and performance.
Church Operations
If your church uses SWAPP, your organization may add member profiles, attendance records, notes, giving history, and other ministry-related data.
Security Safeguards
We use reasonable administrative, technical, and organizational measures designed to help protect data against unauthorized access, disclosure, or misuse.
User Rights
Depending on your location, you may have rights to access, correct, delete, or limit the use of your personal information subject to applicable law.
What Information SWAPP May Collect
The exact information collected depends on how you interact with our website, sign up for a trial, or use the church app and CRM. In many cases, churches determine what member data they store in their own ministry workflows, while SWAPP acts as a service provider or processor for that data.
Account Information
Name, email address, password, organization name, role, and other details required to create and manage an account.
Communication Data
Messages, announcements, prayer requests, support tickets, and other content you send through the platform.
Financial Data
If your organization enables giving features, we may process transaction-related information necessary to complete payments and generate records.
Device and Log Data
IP address, device identifiers, operating system, timestamps, page views, referral sources, and similar diagnostic data.
Member Records
Churches may choose to store attendance, groups, volunteer status, notes, and follow-up history within SWAPP.
Support Interactions
If you contact us, we may keep records of requests, correspondence, and troubleshooting steps to improve service and resolve issues.
How We Use Information
We use information to provide and maintain the platform, improve features, support ministry operations, communicate important service updates, and comply with legal obligations. We do not sell your personal information.
Operate the Platform
To authenticate users, deliver app functionality, process requests, and keep your account available and secure.
Improve Product Quality
To debug issues, analyze usage patterns, refine workflows, and enhance the usability of church tools and CRM features.
Communicate with Users
To send transactional emails, account notices, system alerts, billing information, and support responses.
Protect the Service
To monitor for fraud, abuse, unauthorized access, spam, or other harmful activity that could affect users or the platform.
Meet Legal Requirements
To comply with applicable laws, regulations, lawful requests, and internal recordkeeping obligations.
Sharing and Disclosure
We limit disclosure of personal information to situations where it is needed to operate SWAPP, support your organization, or comply with the law. When we do share information, we do so carefully and for a specific purpose.
Service Providers
We may use trusted vendors for hosting, analytics, communications, support, security, and payment processing.
Church Administrators
Administrators within your organization may access data that their role permits within the SWAPP environment.
Legal Compliance
We may disclose information when required to do so by law, subpoena, court order, or governmental request.
Business Transfers
If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
Cookies, Analytics, and Tracking
Our website and application may use cookies, local storage, analytics tools, and similar technologies to keep you signed in, understand how pages are used, and improve the overall experience. You can manage cookie preferences through your browser settings, though disabling certain technologies may affect functionality.
Performance and Functionality
These technologies can help us remember your preferences, measure performance, and understand which features matter most to churches and ministry teams.
Data Retention and Security
We retain personal information only for as long as necessary to provide services, meet legal requirements, resolve disputes, enforce agreements, and support legitimate business purposes. Retention periods may vary depending on the type of data and the relationship with your organization.
Access Controls
Role-based permissions help ensure users can access only the information they need for their responsibilities.
Encryption
Where appropriate, we use encryption and secure transport methods to help protect data in transit and at rest.
Monitoring
We may monitor systems for suspicious activity, anomalous behavior, and operational issues that could impact data integrity.
Backup and Recovery
We maintain backup and recovery processes intended to support continuity, resilience, and restoration when needed.
Your Privacy Choices
You may have choices regarding how your information is used, depending on your role, your organization’s settings, and applicable law. We encourage users and church administrators to review data access and retention settings regularly.
Access Your Data
You may request information about the personal data associated with your account, subject to verification and applicable exceptions.
Update Information
You can request corrections to inaccurate account details or ask your organization to update ministry records it maintains in SWAPP.
Delete or Restrict
In some cases, you may request deletion or restriction of certain information, though we may need to keep some records for legal or operational reasons.
Opt Out of Marketing
If you receive promotional communications, you may unsubscribe using the link in the message or contact us directly for assistance.
Children’s Privacy
SWAPP is designed for churches and ministries, but it is not intended for direct use by children without appropriate supervision and authorization. If you believe we have collected personal information from a child in a manner not permitted by law, please contact us promptly so we can review and take appropriate action.
Parental and Organizational Oversight
Church administrators and parents or guardians should determine what information is appropriate to store or share through ministry tools and should use internal policies to guide access and usage.
International and U.S. Privacy Considerations
Depending on where you or your organization are located, privacy laws such as GDPR, CCPA, or other regional statutes may apply. We work to support lawful processing, data subject requests, and appropriate organizational controls. Because churches may serve diverse communities, data handling obligations can vary by use case and jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. When we make material changes, we may post an updated version on this page and revise the effective date as appropriate.
Contact Us About Privacy
If you have questions about this policy, your organization’s use of SWAPP, or your personal information, contact our team for support. We will do our best to respond promptly and help you understand the options available.
Frequently Asked Questions
Does SWAPP sell my personal information?
No. SWAPP does not sell personal information.
Who controls the data in my church app?
In many cases, your church or ministry organization controls the content it uploads and the settings it uses within SWAPP, while SWAPP processes data on its behalf to provide services.
Can I request deletion of my information?
You may be able to request deletion or restriction of certain information, depending on your role, your organization’s settings, and applicable legal requirements.
How do I update my account details?
You can update certain profile details directly in your account, or you may contact your organization or our support team for help.
How can I ask a privacy question?
Use our contact page or call the phone number listed on this site, and our team will help direct your request to the appropriate person.