How We Protect Your Information
We are committed to maintaining the confidentiality, integrity, and security of personal information entrusted to us. This page outlines our data handling practices in clear, plain language.
Information We Collect
We may collect information you provide directly, such as your name, email address, phone number, organization details, and messages submitted through forms, demos, or support requests. We may also collect technical information automatically, including device type, browser details, IP address, pages viewed, and usage patterns.
How We Use Information
We use data to provide, operate, secure, and improve our services; respond to inquiries; personalize user experiences; process registrations; send service-related messages; and analyze website performance. Where applicable, we may also use information to comply with legal obligations and enforce our terms.
Sharing and Disclosure
We do not sell personal information. We may share data with trusted service providers who help us host, support, analyze, and secure our systems. We may also disclose information if required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition.
Security Safeguards
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, alteration, loss, or misuse. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Choices
You may request access, correction, deletion, or restriction of certain personal information, subject to legal and contractual limitations. You may also unsubscribe from marketing communications at any time by following the instructions in our messages or contacting us directly.
Cookies and Analytics
We may use cookies, pixels, and similar technologies to remember preferences, measure traffic, improve site functionality, and understand how visitors interact with our pages. You can manage cookies through your browser settings, though disabling them may affect some features.
Detailed Privacy Commitments
Below you will find additional details about the categories of information we may process, how long we keep it, and the choices available to users and website visitors.
1. Information You Provide Voluntarily
When you fill out a form, request a demo, contact our team, subscribe to updates, or otherwise interact with SWAPP, you may provide personal information such as your name, email address, telephone number, church or organization name, and any message or attachment you submit. We use this information solely for the purposes for which it was provided, including support, onboarding, communication, and service delivery.
2. Information Collected Automatically
Like most websites, we may automatically receive certain information when you visit our pages. This may include the referring URL, pages visited, time spent on pages, general location based on IP address, browser type, operating system, and device identifiers. We use this information to monitor site performance, diagnose technical issues, and improve usability.
3. How We Protect Data
We take the security of your data seriously. Our safeguards may include encryption in transit, access controls, limited user permissions, logging, secure hosting infrastructure, and regular review of service access. While we work hard to protect your data, please remember that no internet-based system can be guaranteed 100% secure.
4. Retention Practices
We keep personal information only as long as necessary to fulfill the purpose for which it was collected, to meet business requirements, to satisfy legal obligations, or to resolve disputes. When information is no longer needed, we may delete, anonymize, or archive it in accordance with applicable law and internal retention policies.
5. Third-Party Services
We may rely on third-party vendors for hosting, analytics, email delivery, customer support, and payment-related functions. These providers are authorized to use information only as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security measures.
6. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under that age without verifiable parental consent where required by law. If you believe a child has provided us with personal information, please contact us so we can review and, if appropriate, delete the information.
Your Rights and Control
Depending on your location and applicable law, you may have rights related to the personal information we hold about you. We aim to make it simple to exercise those rights.
Access
You may request a copy of the personal information we have about you, along with information about how it is used.
Correction
You may ask us to correct inaccurate or incomplete personal information so records stay current and reliable.
Deletion
You may request deletion of certain personal information, subject to legal exceptions and operational requirements.
Opt-Out
You can opt out of promotional communications at any time while still receiving important service-related notices.
Limit Processing
In some situations, you may request that we limit the processing of your personal data while we review your request.
Policy Scope and Updates
This Privacy Policy applies to the SWAPP website, related online services, and any communication channels where this policy is referenced. We may update it from time to time to reflect changes in our practices, technology, or legal requirements.
Updates to This Policy
We may revise this page periodically. When we do, the updated version will be posted here with a new effective date if applicable. Your continued use of our website or services after changes are posted indicates your acknowledgement of the updated policy.
International Users
If you access our services from outside the United States, please note that your information may be transferred to, stored in, and processed in countries where our service providers or infrastructure are located. We take steps intended to protect information in accordance with this policy and applicable law.
Contact Information
If you have questions about this Privacy Policy, our data practices, or how to exercise your privacy rights, please contact us through our website or use the contact details provided in the site footer and contact page. We will do our best to respond promptly and appropriately to your request.
Frequently Asked Questions
What information does SWAPP collect?
SWAPP may collect information you submit directly through forms, emails, and support requests, as well as technical data such as browser type, device information, IP address, and site usage activity.
Does SWAPP sell my personal information?
No. SWAPP does not sell personal information. We may share data with trusted service providers who help us operate our website and deliver services under confidentiality and security obligations.
Can I request deletion of my data?
Yes. You may request deletion of certain personal information by contacting us. Some information may need to be retained for legal, accounting, security, or operational reasons.
How can I manage cookies?
You can manage or disable cookies through your browser settings. Please note that some site features may not function properly if cookies are disabled.
How will I know if this policy changes?
We may update this Privacy Policy periodically. Any revised version will be posted on this page so you can review the latest information about our privacy practices.