Privacy Policy

How We Handle Your Information

SWAPP is built to help churches and organizations communicate effectively while respecting privacy, protecting data, and maintaining transparency. We believe privacy should be straightforward, understandable, and aligned with modern security expectations.

Privacy Policy

Effective Date: July 9, 2026

1. Scope of This Policy

This Privacy Policy describes how SWAPP and its affiliates, service providers, and authorized partners collect, use, disclose, and safeguard information when you access our websites, register for an account, use our church app and CRM platform, submit forms, communicate with us, or otherwise interact with our services.

By using the SWAPP website or platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the services.

2. Information We Collect

We may collect several categories of information depending on how you interact with SWAPP:

• Account and contact information: name, email address, phone number, organization name, role, login credentials, and similar profile details.
• Church and ministry data: member records, prayer requests, event registrations, giving history, communication preferences, attendance-related information, and outreach notes entered into the platform by authorized users.
• Device and technical information: IP address, browser type, operating system, approximate location, pages viewed, timestamps, referring URLs, and usage logs.
• Communications: support messages, email correspondence, chat transcripts, feedback submissions, and any other information you choose to share with us.
• Payment-related information: if applicable, billing contact details and transaction metadata processed through third-party payment processors. We generally do not store full payment card details on our servers.

3. How We Use Information

We use collected information for legitimate business and operational purposes, including:

• Providing, maintaining, and improving SWAPP products and services.
• Creating and managing accounts, permissions, and user access.
• Processing requests, registrations, donations, events, messages, and support inquiries.
• Sending important service notifications, administrative updates, and account-related communications.
• Analyzing platform performance, trends, and usage patterns to improve reliability and user experience.
• Protecting against fraud, abuse, unauthorized access, and security incidents.
• Complying with legal obligations and enforcing our terms, agreements, and policies.

4. Legal Bases for Processing

Where required by law, we process personal information based on one or more of the following legal bases: performance of a contract, legitimate business interests, consent, compliance with legal obligations, and protection of vital interests. The specific basis may vary depending on the type of data and the context in which it is collected.

5. How We Share Information

We may disclose information in the following circumstances:

• Service providers: vendors that support hosting, analytics, email delivery, customer support, payment processing, security monitoring, and similar functions.
• Authorized users: within your organization, data may be visible to administrators and team members with appropriate access permissions.
• Business transfers: in connection with a merger, acquisition, reorganization, financing, or sale of assets.
• Legal and safety reasons: when required to comply with law, legal process, court orders, or to protect rights, property, users, or the public.
• At your direction: when you request or authorize disclosure, such as integrating with third-party tools or services.

We do not sell personal information in the traditional sense. If this ever changes, we will update this Policy and provide any required notices.

6. Cookies and Tracking Technologies

SWAPP and our service providers may use cookies, pixels, session storage, and similar technologies to operate the website, remember preferences, analyze traffic, and enhance functionality. You can control cookies through your browser settings, but disabling certain cookies may affect how parts of the site function.

We may use analytics tools to understand how visitors use our pages. These tools may collect aggregated or pseudonymous data such as page views, session durations, and interaction events.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption in transit, secure hosting environments, monitoring, and routine maintenance practices.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on account status, data type, contractual requirements, and applicable law.

9. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction or deletion of certain information.
• Object to or restrict certain forms of processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format, where applicable.

To exercise these rights, please contact us using the information provided on our Contact page. We may need to verify your identity before processing certain requests.

10. Organization and Church Data

In many cases, SWAPP acts as a service provider or data processor for churches and organizations that upload or manage their own member, donor, or attendee information. In those situations, the organization may control how the data is used and who may access it. If you have questions about information collected by your church or ministry through SWAPP, we encourage you to contact that organization directly.

11. Children's Privacy

SWAPP is not directed to children under 13, and we do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided information to us in violation of this Policy, please contact us so we can review and address the matter promptly.

12. Third-Party Links and Integrations

Our website and platform may include links to third-party websites, plugins, or integrated services. We are not responsible for the privacy practices, content, or security of third-party services. We encourage you to review the privacy policies of any external sites or tools you use.

13. International Users

If you access SWAPP from outside the United States, please be aware that your information may be processed and stored in the United States or other jurisdictions where we or our vendors operate. By using the services, you consent to the transfer of information to jurisdictions that may have different data protection laws than your home country.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will revise the effective date and may provide additional notice as appropriate. Your continued use of SWAPP after changes become effective indicates your acceptance of the updated Policy.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your information, please contact us through the contact methods listed on our website. We will do our best to respond promptly and address your concerns in a professional and timely manner.