Your Trust Matters to Us
This Privacy Policy describes how SWAPP collects, uses, discloses, stores, and safeguards personal information when you visit our website, create an account, request a demo, contact our team, or use our software and related services.
Data Minimization
We collect only the information needed to deliver, improve, and support our services.
Security Controls
Administrative, technical, and physical safeguards help protect your information.
Transparency
We explain what we collect, why we collect it, and how it is used.
User Choices
You have rights and options regarding access, correction, deletion, and communications.
Compliance
We aim to follow applicable privacy and data protection laws relevant to our operations.
1. Information We Collect
We may collect personal information that you provide directly to us, such as your name, email address, phone number, organization name, role, login credentials, and any information you submit through forms, support requests, registrations, or communications. If you use SWAPP through a church, ministry, or enterprise account, we may also process profile details, member or participant data, communication preferences, and other content that you or your organization choose to store in the platform.
2. Automatically Collected Information
When you visit our website or use our services, we may automatically collect technical information such as IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, time spent, access dates, and approximate location derived from network data. We may also collect cookies and similar technologies for site functionality, analytics, and preference management.
3. How We Use Information
We use collected information to provide, maintain, secure, and improve our website and services; create and manage accounts; respond to inquiries; process transactions; deliver customer support; send service-related communications; analyze usage trends; prevent fraud and abuse; and comply with legal obligations. We may also use information to personalize your experience and to improve the performance and reliability of our platform.
4. Legal Bases for Processing
Where applicable law requires a legal basis for processing personal information, we may rely on consent, contractual necessity, legitimate interests, legal obligations, or other lawful bases. If you are located in a jurisdiction that provides specific rights or protections, those rights may apply to your information processing activities.
5. Sharing and Disclosure
We do not sell personal information in the traditional sense. We may share data with trusted service providers that help us host, secure, analyze, support, or operate our business; with your organization or account administrators; when required by law; to protect our rights or the rights of others; or in connection with a corporate transaction such as a merger, acquisition, or asset transfer.
6. Cookies and Tracking Technologies
We may use cookies, pixels, tags, and similar technologies to remember preferences, understand website usage, analyze traffic, and improve user experience. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality. Where required, we may present a cookie banner or similar consent tools.
How We Protect Your Information
We use reasonable safeguards designed to protect personal data from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, but we work to reduce risks through layered security practices.
Access Controls
Role-based permissions and authentication processes help limit access to authorized personnel only.
Monitoring
We monitor systems for suspicious activity, misuse, and potential vulnerabilities where appropriate.
Secure Infrastructure
We rely on secure hosting, encryption practices, and operational safeguards to support data protection.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining accounts, complying with legal obligations, resolving disputes, enforcing agreements, and supporting legitimate business operations. Retention periods may vary depending on the type of data and how it is used.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information. You may also have the right to data portability or to withdraw consent where consent is the basis for processing. To exercise these rights, contact us using the information below.
9. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If we learn that we have collected such information, we will take appropriate steps to remove it in accordance with applicable law.
10. Third-Party Links and Services
Our website or platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any personal information.
11. International Data Transfers
If you access our services from outside the country where our servers or service providers are located, your information may be transferred to, stored in, or processed in jurisdictions that may have different privacy laws than your own. Where required, we use appropriate safeguards for such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we do, we will revise the effective date or otherwise provide notice as required. Your continued use of our services after changes are posted means you acknowledge the updated policy.
Questions About Privacy?
If you have questions about how SWAPP handles personal information, or if you would like to exercise your privacy rights, please contact our team. We will do our best to respond promptly and help you understand our practices.
Frequently Asked Questions
What information does SWAPP collect?
SWAPP may collect information you provide directly, such as your name, email, phone number, organization details, and support messages, as well as technical information collected automatically through cookies and analytics tools.
Does SWAPP sell personal information?
We do not sell personal information in the traditional sense. We may share data with service providers, your organization administrators, and others as described in this policy and where permitted by law.
How can I request access or deletion of my data?
You can contact us through our website’s contact page to request access, correction, deletion, or other privacy-related actions, subject to applicable legal requirements and verification steps.
How does SWAPP protect my data?
We use a combination of access controls, secure infrastructure, monitoring, and administrative safeguards to help protect personal information. However, no system can be guaranteed to be completely secure.
Will this Privacy Policy change?
Yes. We may update this policy periodically to reflect changes in our services, legal obligations, or internal practices. We encourage you to review this page from time to time.