Our Commitment to Privacy
At SWAPP, we understand that privacy is fundamental to trust. Whether you are a church leader, ministry team member, volunteer, or visitor exploring our platform, we want you to understand exactly how your personal information is handled. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your data.
By accessing or using SWAPP’s website, registration pages, mobile application, CRM tools, messaging features, giving tools, event tools, prayer tools, or any associated services (collectively, the “Services”), you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please do not use the Services.
Data Minimization
We collect only the information needed to operate, improve, and support the Services.
Security Controls
We use administrative, technical, and physical safeguards designed to protect your data.
User Choice
You may review, update, export, or request deletion of certain personal information.
Church-Focused
Our privacy practices are designed for churches, ministries, and faith-based organizations.
Information We Collect
We may collect information in several ways depending on how you interact with the Services.
Information You Provide Directly
When you register for an account, request a demo, contact us, subscribe to updates, or use our tools, you may provide personal information such as your name, email address, phone number, organization name, role, billing details, and other account-related information. If you use forms or features within the app, you may also provide content such as prayer requests, event registrations, attendance information, notes, messaging content, and giving-related details.
Information Collected Automatically
When you access our website or app, we may automatically collect certain technical data such as IP address, browser type, device identifiers, operating system, referral source, pages viewed, actions taken, time spent on pages, and approximate location derived from your device or browser settings. This information helps us improve functionality, troubleshoot issues, understand usage trends, and secure the Services.
Information From Third Parties
We may receive information from service providers, analytics vendors, payment processors, communications tools, or other third parties that support our operations. For example, if your church imports member records into SWAPP, we may process that data on behalf of the organization using the Services. In many cases, the church or ministry is the controller of such information and SWAPP acts as a processor or service provider.
How We Use Information
We use collected information to provide, maintain, and enhance the Services, including to:
- Create and manage user accounts and organizational profiles.
- Process registrations, subscriptions, and payments.
- Enable church communication, follow-up workflows, and engagement features.
- Support prayer, giving, events, messaging, and CRM functions.
- Respond to inquiries, service requests, and support tickets.
- Send important service-related notices, updates, and administrative messages.
- Analyze usage patterns to improve product performance and user experience.
- Detect, investigate, and prevent fraud, abuse, or unauthorized access.
- Comply with legal obligations and enforce our agreements.
We do not sell personal information in the traditional sense. If our business practices change, we will update this policy as required by applicable law and provide any necessary notices or opt-out opportunities.
How We Share Information
We may share information in limited circumstances and only as necessary to operate our Services or comply with applicable laws.
Service Providers
We may share information with trusted vendors and contractors who perform services on our behalf, such as hosting, analytics, payment processing, customer support, communication delivery, security monitoring, and infrastructure maintenance. These parties are authorized to use information only as needed to provide services to SWAPP.
Your Organization
If you use SWAPP through a church or ministry, information associated with your account or engagement may be accessible to authorized personnel within that organization, such as admins, pastors, staff, or designated volunteers. The organization may manage and export data based on its own policies and permissions.
Legal and Safety Reasons
We may disclose information when we believe disclosure is necessary to comply with the law, enforce our terms, protect our rights or the rights of others, prevent fraud, or address security and safety concerns.
Business Transfers
If SWAPP is involved in a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
Cookies and Tracking Technologies
We may use cookies, pixels, local storage, and similar technologies to remember preferences, maintain sessions, analyze site performance, and support marketing or product analytics. Cookies help us understand how visitors interact with our website and improve the overall experience.
You can typically control cookies through your browser settings. If you disable cookies, certain parts of the website or app may not function properly. Some third-party services may also use their own tracking technologies subject to their own privacy policies.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the nature of the information, the reason it was collected, the needs of the organization using the Services, and legal or contractual obligations.
When information is no longer needed, we take reasonable steps to delete, de-identify, or securely retain it in accordance with our internal retention practices and applicable law.
Security
We implement reasonable security measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures may include encryption in transit, access controls, authentication procedures, monitoring, role-based permissions, and secure hosting practices.
However, no system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect unauthorized use of your account or a security incident.
Your Privacy Rights and Choices
Depending on your location and the way you use the Services, you may have rights regarding your personal information, including the right to access, correct, delete, restrict, object to certain processing, or request a copy of your data in a portable format.
If you use SWAPP through a church or organization, the organization may need to address certain privacy requests because it determines how some information is used within its account. We may assist authorized administrators and respond to requests in accordance with applicable law and contractual obligations.
You may also opt out of marketing emails by using the unsubscribe link in the message or by contacting us directly. Please note that transactional or service-related communications may still be sent as needed to operate the Services.
Children’s Privacy
The Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate consent where required by law. Churches and ministries using SWAPP are responsible for ensuring that any information about minors is collected and processed lawfully and in accordance with their own policies and applicable regulations.
If you believe we have collected information from a child without proper authorization, please contact us so we can investigate and take appropriate action.
International Data Transfers
If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where we or our service providers operate. By using the Services, you understand that your information may be subject to the laws of those jurisdictions. We take steps designed to protect personal information in accordance with this Policy and applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or Services. When we make material changes, we will post the revised policy on this page and update the effective date if applicable. Your continued use of the Services after changes are posted means you accept the revised Policy to the extent permitted by law.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or how your information is handled, please contact us. We will do our best to respond promptly and help you understand your options.
Email: Please use our contact form on the website
Phone: (616) 914-8392
Website: Contact Page
Frequently Asked Questions
Does SWAPP sell my personal information?
No. SWAPP does not sell personal information in the traditional sense. If our practices ever change in a way that triggers legal requirements, we will update our disclosures accordingly.
Who owns the data entered by my church?
In many cases, the church or ministry using SWAPP controls the data it enters into the platform. SWAPP typically processes that data on behalf of the organization, subject to our agreements and applicable law.
Can I request access to or deletion of my data?
Yes, depending on your relationship to the account and your jurisdiction, you may have rights to access, update, export, or delete certain information. Some requests may need to be directed to your church administrator.
How does SWAPP protect sensitive information?
We use reasonable administrative, technical, and physical safeguards intended to protect information. These include access controls, secure infrastructure, and monitoring practices designed to reduce risk.
What should I do if I think my account was compromised?
Contact us immediately and change your password if you are able to do so. Prompt reporting helps us investigate and take steps to secure your account and data.