How We Handle Your Information
SWAPP is built to help churches manage communication, giving, prayer, events, and follow-up in one secure platform. This policy describes the categories of information we may collect, how that information is used to operate the service, and the safeguards we apply to protect it.
Transparency
We explain what we collect and why, so churches and users can make informed decisions.
Security
We use administrative, technical, and physical safeguards designed to protect your data.
Control
You can contact us with privacy requests, access concerns, or account-related questions.
Purpose Limitation
Information is used to deliver SWAPP’s features, maintain the service, and support your ministry workflows.
Compliance
We aim to support applicable privacy laws and best practices for digital platforms and church software.
Information We Collect
The types of information we collect depend on how you interact with SWAPP, whether you are visiting our website, creating an account, using church tools, or submitting forms through the platform.
Account Information
When you register, we may collect your name, email address, phone number, organization name, login credentials, and other profile details needed to create and manage your account.
Church and Ministry Data
We may store contact records, prayer requests, giving records, event registrations, follow-up notes, member communication preferences, and other data entered by your organization.
Device and Usage Data
We may collect device type, browser details, IP address, pages viewed, feature usage, crash logs, session timestamps, and diagnostic data to keep SWAPP running reliably.
Support and Communications
If you contact us, we may keep records of your messages, support requests, feedback, and related correspondence to help resolve issues and improve service quality.
How We Use Information
We process information for legitimate business and service purposes, including to deliver the features you request, improve performance, and support churches using the SWAPP platform.
Provide the Service
We use information to authenticate users, manage accounts, deliver app functionality, and support core ministry tools.
Improve Features
Analytics and product feedback help us refine workflows, strengthen usability, and identify issues that affect reliability.
Communicate With You
We may send service notifications, account messages, updates, security alerts, onboarding information, and support responses.
Maintain Security
Information may be used to monitor abuse, detect fraud, troubleshoot errors, and protect the integrity of our systems.
How We Share Information
We do not sell personal information. We may share information only in limited circumstances necessary to operate the service, meet legal obligations, or support your organization’s use of SWAPP.
Service Providers
We may share information with trusted vendors that help us host infrastructure, send messages, process transactions, analyze product performance, or provide customer support. These providers are permitted to use data only as necessary to perform services for SWAPP.
Your Organization
When you use SWAPP on behalf of a church or ministry, information you submit may be visible to authorized administrators or other users within that organization, depending on its settings and roles.
Legal and Safety Reasons
We may disclose information if required by law, to respond to lawful requests, to enforce our agreements, or to protect the rights, safety, and security of SWAPP, our users, and others.
Data Security and Retention
We take security seriously and maintain safeguards intended to protect the confidentiality, integrity, and availability of information stored within SWAPP.
Access Controls
We limit access to personal information to personnel and service providers who need it to operate, maintain, or support the platform.
Technical Protections
Our systems may use encryption, secure transmission protocols, authentication controls, monitoring tools, and other security practices.
Retention Practices
We keep information only as long as needed for the purposes described in this policy, unless a longer retention period is required by law or business necessity.
Limitations
No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to reduce risk through ongoing safeguards.
Your Privacy Rights and Choices
Depending on your location and relationship with SWAPP, you may have certain privacy rights regarding access, correction, deletion, or restriction of your information.
Access
You may request information about the personal data we hold about you, subject to legal and operational limitations.
Correction
You may ask us to correct inaccurate or incomplete information associated with your account or records.
Deletion
You may request deletion of certain information where appropriate, though we may retain some data when necessary for legal, accounting, or security reasons.
Opt-Out and Preferences
You may adjust communication preferences or contact us regarding marketing or service-related messaging where applicable.
Children’s Privacy
SWAPP is intended for use by churches, ministries, staff, volunteers, and authorized users. We do not knowingly collect personal information from children without appropriate authorization and oversight. If you believe a child has provided information to us without proper consent, please contact us so we can review and address the issue.
International and Third-Party Services
If you access SWAPP from outside the country where our systems or service providers are located, your information may be transferred across borders as needed to operate the service. We may also integrate with third-party tools that have their own privacy practices.
Third-Party Links and Integrations
Our site or app may contain links to external services, payment processors, communication tools, or embedded content. Those services are governed by their own privacy policies and terms, and we encourage you to review them carefully.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or service offerings. When we do, we will revise the effective date or provide notice as appropriate. We encourage you to review this page periodically so you stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy, your data, or your rights, please contact us using the information provided on our website or through the contact page.
Privacy Questions
For privacy-related requests, please include your name, organization, account email, and a clear description of your request so we can respond efficiently and accurately.
Frequently Asked Questions
Does SWAPP sell personal information?
No. SWAPP does not sell personal information. We use data to provide and improve our services, support customers, and operate the platform securely.
Who can see information entered into the app?
Visibility depends on your organization’s roles and permissions. Authorized church administrators and users may be able to access certain records based on how the account is configured.
Can I request deletion of my data?
Yes, you may submit a deletion request. Some information may be retained when necessary for legal, security, contractual, or operational reasons.
How does SWAPP protect sensitive information?
We use a combination of access controls, secure infrastructure, monitoring, and operational safeguards intended to reduce the risk of unauthorized access or misuse.
What should I do if I have a privacy concern?
Contact us through our website or support channels and describe your concern. We will review the issue and respond as quickly as reasonably possible.