Your Privacy Matters to Us
This Privacy Policy describes how SWAPP, its website, web applications, mobile experiences, and related services (collectively, the “Services”) collect, use, store, disclose, and protect personal information. By using our Services, you acknowledge the practices described here. If you do not agree with this policy, you should not use the Services.
Transparency
We explain what we collect and why, in plain language.
Security
We use administrative, technical, and physical safeguards to protect your data.
Choice
You control many of the ways your information is used and shared.
Compliance
We aim to support privacy obligations applicable to our business and customers.
1. Information We Collect
We may collect information that you provide directly, information collected automatically, and information received from third parties or integrations. This may include your name, email address, phone number, account credentials, organization details, payment-related information, support messages, device identifiers, browser data, usage analytics, and other content you submit through the Services.
When you create an account, request a demo, sign up for a trial, contact support, or interact with our site, we may collect the information you choose to provide. We may also collect data about how you navigate the Services, such as pages viewed, features used, referring URLs, timestamps, and interactions with forms or buttons.
2. How We Use Information
We use personal information to operate and improve the Services, authenticate users, personalize experiences, respond to inquiries, provide customer support, process transactions, maintain service quality, send service notifications, prevent fraud, and analyze performance. We may also use data to communicate about product updates, account activity, and administrative notices.
Where permitted by law, we may use aggregated or de-identified information for analytics, research, benchmarking, and service optimization. We do not knowingly use personal information for purposes incompatible with the context in which it was collected, unless we have your consent or another lawful basis.
3. Legal Basis for Processing
Depending on your location and the nature of the processing, we may rely on one or more legal bases such as your consent, performance of a contract, compliance with legal obligations, legitimate interests, or other applicable lawful bases. For example, we may process account information to provide Services you request, or use analytics to maintain and improve website functionality.
4. Cookies and Tracking Technologies
We may use cookies, pixels, tags, local storage, and similar technologies to remember preferences, support login sessions, understand usage patterns, and measure marketing performance. These technologies help us keep the site secure, optimize content delivery, and improve your experience.
You can manage cookie preferences through your browser settings and, where available, through on-site preference tools. Please note that disabling certain cookies may affect website functionality or limit your ability to use some features.
5. How We Share Information
We may share personal information with service providers that perform services on our behalf, such as hosting, analytics, customer support, email delivery, security monitoring, and payment processing. We require these providers to use information only as necessary to provide their services and consistent with contractual obligations.
We may also disclose information when required by law, to respond to legal requests, to protect our rights or property, to prevent fraud or abuse, or in connection with a corporate transaction such as a merger, acquisition, financing, or asset sale. We do not sell personal information in exchange for money; if our practices change, we will update this policy as required by law.
6. Data Retention
We retain personal information only as long as reasonably necessary to fulfill the purposes described in this policy, including to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and support business operations. Retention periods may vary based on the type of data, the sensitivity of the information, and applicable legal requirements.
When information is no longer needed, we may delete it, anonymize it, or securely archive it in accordance with our internal retention practices and applicable law.
7. Data Security
We implement reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures may include encryption, access controls, secure development practices, monitoring, and operational procedures intended to reduce risk.
No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. If you believe your account or data may have been compromised, contact us promptly so we can investigate and take appropriate action.
8. Your Privacy Rights and Choices
Depending on where you live, you may have rights to access, correct, update, delete, or restrict the processing of your personal information. You may also have the right to object to certain processing, request a copy of your data, or withdraw consent where processing is based on consent.
You can also unsubscribe from marketing emails by using the link in the message or by contacting us directly. Certain service-related communications, such as account notices and billing messages, may still be sent even if you opt out of marketing emails.
9. Children’s Privacy
Our Services are not directed to children under the age required by applicable law, and we do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us without proper consent, please contact us so we can review and delete the information as appropriate.
10. Third-Party Links and Integrations
Our website and Services may contain links to third-party websites, tools, or integrations that are not controlled by SWAPP. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external services you use.
11. International Data Transfers
If you access the Services from outside the United States, your information may be processed and stored in countries that may have different data protection laws than your jurisdiction. Where required, we use appropriate safeguards designed to support lawful cross-border data transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we do, we will revise the effective date or otherwise provide notice as appropriate. Your continued use of the Services after an update becomes effective signifies your acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your rights, please contact us using the information provided on our Contact page. We will review privacy-related requests and respond as required by applicable law and our internal procedures.
Quick Privacy Highlights
Below are common questions about how we handle information, what rights you may have, and what to expect when using SWAPP.
Do you sell personal information?
SWAPP does not sell personal information in exchange for money. If our practices ever change, we will update this policy and provide any required notices or opt-out mechanisms.
Can I request deletion of my data?
In many cases, yes. Depending on your location and the type of information involved, you may request deletion or anonymization of personal information subject to legal and operational exceptions.
How do I update my account information?
You can update certain information within your account settings, or you can contact support for help with changes that cannot be made directly in the platform.
How long do you keep my information?
We keep information only as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.
How can I ask privacy-related questions?
You can reach out through our Contact page with any privacy-related request, including access, correction, deletion, or questions about how your information is handled.
Frequently Asked Questions
What information do you collect when I use the website?
We may collect information you provide in forms, plus technical and usage data such as IP address, browser type, device details, pages visited, and interactions with site features.
Do you use cookies for analytics?
Yes. We may use cookies and similar tools to understand traffic, measure performance, improve the site, and support security and functionality.
Is my information shared with service providers?
We may share data with trusted providers that help us operate the Services, such as hosting, analytics, communications, and security vendors.
How can I control marketing emails?
You can opt out of marketing emails by using the unsubscribe link in the message or by contacting us directly. Service messages may still be sent.
Does this policy apply to church members using an app built on SWAPP?
If your organization uses SWAPP to manage data, your organization may also have its own privacy practices and legal responsibilities. In many cases, the organization is the controller or administrator of member data, while SWAPP acts as a service provider or processor for certain information.