A Clear, Trustworthy Privacy Framework
SWAPP is designed to help churches manage communication, giving, events, outreach, prayer, and follow-ups. Because our platform can contain sensitive ministry and congregational information, we take privacy, security, and stewardship seriously. This page describes the types of information we handle and the choices you have as a user, church leader, volunteer, or site visitor.
Transparency
We explain what data we collect and why we collect it.
Security
We use technical and administrative safeguards to help protect information.
Control
You can request access, correction, deletion, or limitations where applicable.
Stewardship
We minimize unnecessary collection and aim to support responsible ministry use.
Compliance
We work to align with applicable privacy, consumer, and data protection laws.
Information You Provide
We may collect account registration details, names, email addresses, phone numbers, church affiliation, profile details, prayer requests, giving information, event registrations, messages, and support communications. If your church uses SWAPP, the church may also upload member records, volunteer assignments, attendance records, and ministry notes.
Information Collected Automatically
When you use our website, app, or related services, we may collect device identifiers, browser type, IP address, operating system, log files, page interactions, feature usage, approximate location, and analytics data to improve performance, troubleshoot issues, and understand how the platform is used.
Information From Third Parties
We may receive information from churches, administrators, payment processors, authentication providers, analytics vendors, or integrated service partners. For example, if a church imports a member list or syncs a giving workflow, related information may be processed by SWAPP on the church’s behalf.
How We Use Information
We use information to provide and operate the SWAPP platform, authenticate users, process registrations, manage ministry communication, facilitate giving and event workflows, send service messages, provide customer support, personalize user experiences, generate analytics, maintain system security, prevent fraud and abuse, and comply with legal obligations. We may also use aggregated or de-identified information for product improvement, benchmarking, and service optimization.
Service Delivery and Account Administration
We process data to create and manage accounts, route messages, organize content, enable church administration, and ensure the features you expect work reliably. Without certain information, we may not be able to provide core functionality such as login access, event check-in, or giving confirmations.
Platform Improvement and Analytics
We analyze usage patterns to understand which features are most helpful, where users encounter friction, and how to improve page load times, mobile experience, and feature design. This helps us make SWAPP faster, more usable, and more effective for ministry teams.
Communications
We may use contact details to send onboarding messages, service notices, account updates, support responses, policy notices, and other administrative communications. Churches using SWAPP may also send ministry communications through the platform in accordance with their own policies and legal responsibilities.
Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures may include access controls, encryption in transit where appropriate, role-based permissions, audit logging, and secure infrastructure practices. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We retain information only as long as reasonably necessary to provide the services, support church operations, meet contractual obligations, resolve disputes, enforce agreements, and comply with legal or regulatory requirements. Retention periods may vary based on the type of data, the account status, the church’s instructions, and applicable law.
Children’s Privacy
SWAPP is not intended for children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. Churches using our platform may process youth-related information under their own governance and legal responsibilities, and they should ensure proper parental consent, notice, and record-handling practices where required.
International Access
If you access SWAPP from outside the United States, your information may be processed in countries with different data protection laws. By using the service, you understand that information may be transferred to and processed in jurisdictions where we or our service providers operate.
Your Privacy Choices and Rights
Depending on your location and relationship with SWAPP or a church using our services, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information.
Access and Correction
You may request a copy of your information or ask us to correct inaccurate details where permitted by law.
Deletion Requests
You may ask us to delete certain information, though some records may need to be retained for legal, administrative, or contractual reasons.
Communication Preferences
You can manage certain email, SMS, and notification preferences through the app, church settings, or by contacting support.
Cookie and Tracking Controls
You may be able to adjust browser settings or device controls to limit cookies and similar technologies, though some features may not function properly.
To exercise privacy rights, please contact us using the information on our Contact page. If your information is controlled by a church using SWAPP, we may direct your request to that church when appropriate, since the church may be the primary controller or administrator of certain records.
We may need to verify your identity before responding to requests. In some cases, we may not be able to fulfill a request if it would conflict with legal obligations, security requirements, or the legitimate operational needs of the platform.
Policy Changes
We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or operational improvements. The revised policy will be posted on this page with an updated effective date where appropriate.
Contact Us
If you have questions, concerns, or requests related to privacy, you can reach our team through the Contact page. We will do our best to respond in a timely and respectful manner.
Effective Use and Acceptance
By using SWAPP, visiting our website, or interacting with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of the services or contact us to discuss your options. For church administrators, we encourage you to review your own data handling responsibilities, update your internal permissions, and ensure your congregation is informed about how information is used within your ministry workflows.
Frequently Asked Questions
What information does SWAPP collect?
SWAPP may collect information you provide directly, information your church uploads or administers, automatically collected device and usage data, and limited information from third-party integrations that support platform functionality.
Does SWAPP sell my personal information?
We do not sell personal information in the ordinary sense. We may share information only as needed to operate the service, support your church, comply with the law, or work with service providers under contract.
Who controls my data if I use SWAPP through a church?
In many cases, the church using SWAPP controls or administers the records it uploads or creates. We may process that information on the church’s behalf, and requests may need to be routed to the church when appropriate.
How can I request deletion of my information?
You can submit a deletion request through our Contact page. We may need to verify your identity and may retain some information if required for legal, security, or contractual reasons.
How does SWAPP protect sensitive ministry information?
We use layered security measures such as access controls, secure hosting, audit logging, and administrative safeguards designed to reduce the risk of unauthorized access or misuse.
Will this policy change?
Yes. We may update the policy as our services evolve or laws change. We recommend reviewing this page periodically for the latest information.