Your Privacy Matters
This Privacy Policy describes how SWAPP collects, uses, discloses, and safeguards personal information when you visit our website, create an account, use our software, contact our team, or interact with our services. By using SWAPP, you acknowledge and agree to the practices described below.
Transparency
We explain what we collect, why we collect it, and how it is used.
Security
We implement administrative, technical, and physical safeguards designed to protect data.
Control
You can request access, updates, deletion, or changes to certain personal information.
Compliance
We aim to follow applicable privacy and data protection laws and best practices.
1. Information We Collect
We may collect information that identifies, relates to, describes, or could reasonably be linked to you. The information we collect depends on how you interact with SWAPP.
Information you provide directly: This may include your name, email address, phone number, organization name, billing information, login credentials, messages you send, form submissions, support requests, and any other content you choose to provide.
Account and service information: If you register for an account or use SWAPP products, we may collect profile information, app configuration details, user roles, ministry or organization records, and content associated with your use of the platform.
Automatically collected information: When you visit our website or use our services, we may automatically collect technical data such as IP address, browser type, device identifiers, operating system, pages viewed, referring URLs, timestamps, and usage patterns.
Cookies and similar technologies: We may use cookies, pixels, tags, and similar technologies to remember preferences, improve website performance, analyze traffic, and support marketing or authentication functions.
2. How We Use Information
We use personal information for legitimate business and operational purposes, including:
• Providing, operating, and maintaining our website and services
• Creating and managing accounts
• Processing payments and billing transactions
• Delivering customer support and responding to requests
• Sending service-related notices, updates, and communications
• Improving features, security, performance, and user experience
• Monitoring usage trends and analyzing platform effectiveness
• Detecting, preventing, and investigating fraud, abuse, or security incidents
• Complying with legal obligations and enforcing our terms and policies
Where required by law, we will only use your personal information for purposes that are permitted by applicable law or supported by appropriate consent.
3. Sharing and Disclosure
We do not sell personal information in the traditional sense. However, we may share information in the following circumstances:
Service providers: We may share information with trusted vendors who help us host, secure, process payments, deliver communications, analyze usage, or provide support services. These providers are authorized to use personal information only as necessary to perform services on our behalf.
Business transfers: If SWAPP is involved in a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction, subject to applicable legal requirements.
Legal and compliance purposes: We may disclose information when required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect rights, safety, and security.
With your direction: We may share information when you instruct us to do so or when you intentionally use features that make information visible to others.
4. Data Security
We use reasonable and appropriate safeguards intended to protect personal information against unauthorized access, disclosure, alteration, and destruction. These safeguards may include access controls, encryption, secure hosting environments, logging, monitoring, and internal policies designed to limit data exposure.
While we work hard to protect your information, no method of transmission over the internet and no system of storage can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for taking appropriate steps to secure your own devices and accounts.
5. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, enforcing agreements, and meeting legal or regulatory requirements.
Retention periods may vary depending on the type of information, the nature of your relationship with us, our contractual obligations, and applicable legal obligations. When information is no longer needed, we will delete, de-identify, or securely archive it in accordance with our internal retention practices.
6. Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information. These rights may include the ability to:
• Request access to the information we hold about you
• Request corrections or updates to inaccurate information
• Request deletion of certain information, subject to legal exceptions
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request a portable copy of certain data
If you would like to exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before completing your request.
7. Cookies and Analytics
Cookies help us remember preferences, improve navigation, understand website usage, and support functionality such as forms or session management. Analytics tools help us measure traffic, identify trends, and improve content and performance.
You can typically adjust your browser settings to block or remove cookies. Please note that some features of the website may not function properly if cookies are disabled. Where required, we will request consent before placing certain cookies or using similar technologies.
8. Children’s Privacy
SWAPP is not intended for children under the age required by applicable law to consent to data collection. We do not knowingly collect personal information from children without appropriate authorization or consent where required. If you believe a child has provided us with personal information in violation of this policy, please contact us so that we can investigate and take appropriate action.
9. Third-Party Links and Services
Our website or services may contain links to third-party websites, applications, or services that are not controlled by SWAPP. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites or services you choose to use.
10. International Users
If you access SWAPP from outside the United States, please note that your information may be processed and stored in countries that may have data protection laws different from those in your jurisdiction. By using our services, you understand that your information may be transferred to, stored in, and processed in the United States and other locations where we or our service providers operate.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or business operations. When we make material changes, we will update the effective date and may provide additional notice where required. Your continued use of SWAPP after an updated policy becomes effective signifies your acknowledgment of the revised terms.
12. Contact Us
If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us through our website or by using the contact information provided on our Contact page. We will do our best to respond promptly and resolve any concerns in a professional and compliant manner.
Recommended contact route: Visit our Contact page
Practical Notes for Site Visitors
If you are evaluating SWAPP for your church, nonprofit, or organization, we recommend that you review this policy together with our Terms, Legal page, and any service agreements that apply to your account. If you are a data controller or administrator using SWAPP to manage member records or other sensitive information, you remain responsible for determining your own compliance obligations, configuring permissions appropriately, and obtaining any required notices or consents from the individuals whose data you manage.
Frequently Asked Questions
Do you sell my personal information?
SWAPP does not sell personal information in the traditional sense. We may share data with service providers that help us operate our business, but only as needed to provide services and support.
Can I request deletion of my data?
Yes, in many cases you may request deletion of certain personal information. Some records may need to be retained for legal, contractual, security, or administrative reasons.
How do you protect account information?
We use reasonable technical and organizational safeguards such as access controls, secure hosting, monitoring, and encryption practices designed to protect account information and reduce risk.
Do cookies collect personal data?
Cookies and similar technologies may collect device and usage information. They help us improve the website, analyze traffic, and support certain features.
How can I contact SWAPP about privacy questions?
You can contact us through our Contact page for privacy-related questions, data requests, or policy clarification.