Privacy Policy Overview
This Privacy Policy describes how SWAPP collects, uses, discloses, and protects personal information when you visit our website, create an account, request a demo, contact our team, or use our software and related services. By using our services, you acknowledge that you have read and understood this policy.
Transparent Collection
We collect only the information needed to operate, improve, and support the SWAPP platform.
Purpose-Based Use
Your information is used to deliver services, respond to requests, secure accounts, and improve user experience.
Security Controls
We use technical and organizational safeguards designed to help protect your personal data.
Your Rights
You may have rights to access, correct, delete, or restrict certain personal information depending on your location.
Information We Collect
SWAPP may collect information directly from you, automatically from your device, and from third parties when necessary to provide our services, process requests, or maintain platform performance.
Information You Provide
When you fill out forms, request support, register for services, or communicate with us, you may provide your name, email address, phone number, organization details, and message content. If you create an account or request a trial, we may also collect login credentials and related profile details.
Information Collected Automatically
When you visit our website or platform, we may automatically collect device identifiers, browser type, IP address, operating system, referring URLs, pages viewed, time spent, and interaction data. This helps us secure the site, troubleshoot issues, and improve usability.
Information From Third Parties
We may receive information from service providers, analytics tools, payment processors, communication tools, or other partners that help us operate our website and services. The exact data collected depends on the services you use and the settings you choose.
How We Use Your Information
We use personal information to operate our business, provide services, comply with legal obligations, and improve the SWAPP experience. We do not sell your personal information in the traditional sense, and we limit use to what is necessary for legitimate business purposes.
Service Delivery
To create accounts, authenticate users, process requests, enable app features, and provide customer support.
Communication
To respond to inquiries, send administrative messages, provide notices, and share service-related updates.
Security & Fraud Prevention
To monitor for abuse, unauthorized activity, suspicious behavior, and other security events that could affect our users or systems.
Analytics & Improvement
To understand how visitors use our site and services so we can improve design, content, navigation, performance, and functionality.
Cookies, Tracking, and Analytics
We may use cookies, pixels, and similar technologies to remember preferences, improve site performance, and understand visitor behavior. These tools help us measure traffic patterns, identify issues, and optimize content and marketing efforts.
Essential Cookies
Required for basic site functionality, security, and session management.
Performance Cookies
Help us analyze how the website is used so we can improve speed, reliability, and user experience.
Preference Cookies
Store settings or choices to provide a more personalized browsing experience.
How We Share Information
We may share information with trusted vendors and service providers who help us host our website, support our operations, send communications, or analyze usage. These parties are expected to use information only as instructed and to protect it appropriately.
Service Providers
We may share data with hosting providers, software vendors, analytics partners, support tools, and other operational partners.
Legal Compliance
We may disclose information when required by law, legal process, or government request, or when necessary to protect rights, users, or property.
Business Transactions
If we undergo a merger, acquisition, restructuring, or asset transfer, information may be transferred as part of that transaction subject to applicable law.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, alteration, disclosure, or destruction. No system can guarantee absolute security, but we continually review and improve our practices. We retain information only as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.
Security Practices
Our safeguards may include access controls, secure hosting environments, encryption where appropriate, monitoring for suspicious activity, and internal policies limiting access to authorized personnel. We also encourage users to protect account credentials and notify us of any suspected unauthorized access.
Your Privacy Rights and Choices
Depending on where you live, you may have rights related to your personal information. These rights can vary by law, but may include the ability to access, correct, delete, or limit the use of your information.
Access
Request details about the personal information we hold about you, subject to applicable law and verification requirements.
Correction
Ask us to update or correct inaccurate or incomplete information.
Deletion
Request deletion of certain personal information, where permitted by law.
Opt-Out
Limit certain communications or tracking technologies where available and legally applicable.
Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.
Parent or Guardian Notice
If you are a parent or guardian and believe a child has shared information with SWAPP, please contact us using the information below. We will take appropriate steps to investigate and respond in accordance with applicable law.
Policy Updates and Contact Information
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we do, we will revise the effective date or otherwise provide notice as required by law. We encourage you to review this page periodically to stay informed about how we protect your information.
How to Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need help understanding how your information is handled, please contact us through our contact page. We will do our best to respond promptly and respectfully.
Contact Page: ./contact/
Frequently Asked Questions
Does SWAPP sell my personal information?
We do not sell your personal information in the traditional sense. We may share information with service providers and partners who help us operate our services, subject to contractual and legal protections.
What information do you collect when I contact you?
When you contact us, we may collect your name, email address, phone number, organization name, and the contents of your message so we can respond and support you effectively.
How do cookies help improve the website?
Cookies help remember preferences, analyze performance, and understand how visitors interact with our pages so we can improve functionality and content.
Can I request deletion of my information?
In many cases, yes. Depending on your location and the legal basis for processing, you may have the right to request deletion or restriction of certain personal information.
How will I know if this policy changes?
If we make material changes, we may update the effective date, post a notice on our website, or provide another form of communication as required by law.