Your Privacy Matters
This Privacy Policy describes how SWAPP and its affiliates collect, use, disclose, and safeguard personal information when you visit our websites, register for services, contact our team, or use our products and related support channels.
What We Collect
Information you provide, account details, support messages, and technical data needed to deliver and improve our services.
How We Use It
To operate the platform, provide customer support, enhance security, improve performance, and communicate important updates.
How We Protect It
We use administrative, technical, and physical safeguards designed to reduce unauthorized access, disclosure, or misuse.
Your Rights
You may request access, correction, deletion, or restriction of certain data depending on your location and applicable law.
Cookies & Tracking
We may use cookies and similar technologies to remember preferences, analyze traffic, and improve website functionality.
Information You Provide
We may collect personal information when you submit a form, sign up for an account, request support, book a demo, subscribe to updates, or otherwise interact with our services. This may include your name, email address, phone number, organization name, billing details, and any other information you choose to share.
Information We Collect Automatically
When you use our websites or services, we may automatically collect device, browser, log, and usage information. This can include IP address, browser type, device identifiers, referring pages, pages visited, timestamps, approximate location, and interactions with content or features.
Information From Third Parties
We may receive information from service providers, analytics tools, payment processors, integration partners, or publicly available sources when needed to support our business operations and deliver services efficiently.
How We Use Personal Information
We use personal information to create and manage accounts, authenticate users, provide customer support, process transactions, communicate service-related notices, maintain security, analyze usage trends, troubleshoot issues, and improve our products and websites. We may also use information to comply with legal obligations, enforce our terms, and protect the rights, property, and safety of our users, customers, and business.
Legal Basis for Processing
Where required by applicable law, we process personal information based on one or more legal grounds, including performance of a contract, legitimate business interests, compliance with legal obligations, consent, or other lawful bases recognized in your jurisdiction.
Sharing and Disclosure
We do not sell personal information in the ordinary sense of that term. We may share information with trusted service providers who help us host systems, deliver communications, manage support, process payments, analyze usage, or perform operational functions on our behalf. These providers are authorized to use data only as needed to provide services to us. We may also disclose information if required by law, to respond to lawful requests, to enforce our agreements, or to protect our rights and the safety of others.
Cookies and Similar Technologies
We may use cookies, pixels, local storage, tags, and related technologies to support essential site functionality, remember preferences, measure traffic, and understand how visitors use our websites. You can typically control cookies through your browser settings, although some features may not function properly if certain cookies are disabled.
Data Security
We maintain safeguards intended to protect personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards may include access controls, encryption, network protections, secure development practices, staff training, and vendor oversight. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records. When retention is no longer required, we will delete or de-identify information where feasible.
Your Privacy Rights
Depending on where you live, you may have rights related to your personal information, such as the right to access, correct, update, delete, or restrict certain processing. You may also have the right to object to certain uses, request portability, or withdraw consent where processing is based on consent. To exercise a privacy right, contact us using the details below. We may need to verify your identity before responding to your request.
Children’s Privacy
Our websites and services are not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
International Users
If you access our services from outside the country where our systems are operated, your information may be processed and stored in jurisdictions that may have different data protection laws than your own. Where required, we take steps to provide lawful transfer mechanisms and appropriate protections for international data transfers.
Third-Party Links and Integrations
Our websites may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external services you use.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make changes, we will revise the effective date and post the updated version on this page. Your continued use of our services after any update means you acknowledge the revised policy.
Contact Us About Privacy
If you have questions about this Privacy Policy, our data practices, or how to exercise your rights, please contact our team. We will do our best to respond promptly and clearly.
Frequently Asked Questions
What information does SWAPP collect?
We may collect information you provide directly, information collected automatically from your device and browser, and information from trusted third-party service providers as needed to operate and improve our services.
Does SWAPP sell personal information?
We do not sell personal information in the ordinary sense. We may share information with service providers and partners who help us deliver services, subject to contractual and operational limitations.
How can I request access or deletion?
You can contact us using the details on our Contact page or by phone to submit a request. We may ask for information to verify your identity before fulfilling your request.
How do you protect my data?
We use a combination of technical and organizational safeguards designed to protect your information from unauthorized access, misuse, and loss. We also review our practices periodically to improve security.
Will this Privacy Policy change?
Yes. We may update this policy as our services, technologies, or legal obligations change. We recommend checking this page periodically for the latest version.