How SWAPP Handles Your Information

Collection

We collect information needed to deliver core features, improve reliability, and support account access.

Use

Data is used to operate the platform, personalize experiences, provide support, and maintain security.

Sharing

We do not sell personal information. Limited sharing may occur with service providers or when required by law.

Security

We apply reasonable administrative, technical, and organizational safeguards to help protect your data.

Choices

You may access, correct, or request deletion of certain data, subject to legal and operational limits.

1. Information We Collect

We may collect information directly from you, automatically through your use of the website or platform, and from administrative users acting on behalf of an organization. Depending on how you interact with SWAPP, this may include your name, email address, phone number, account credentials, organization details, device identifiers, browser information, usage patterns, and messages or form submissions you choose to provide.

When an organization creates an account and invites users, administrators may enter or synchronize contact information, ministry engagement data, event participation, follow-up notes, prayer requests, giving activity, and other records necessary to operate the platform. Because SWAPP is a church app and CRM solution, certain data may relate to individuals connected to an organization rather than direct website visitors alone.

2. How We Use Information

We use collected information to create and manage accounts, authenticate users, deliver app functionality, process transactions or subscription requests, provide customer support, send administrative notifications, improve performance, analyze usage, detect fraud, troubleshoot errors, and secure our systems.

We may also use information to communicate with you about product updates, service changes, billing notices, or support-related matters. If you opt in to marketing or promotional communications where permitted, we may send those materials until you unsubscribe or otherwise update your preferences.

3. Cookies and Analytics

Our website and digital services may use cookies, pixels, local storage, analytics tools, and similar technologies to remember preferences, measure engagement, understand traffic sources, and improve the user experience. These technologies help us determine which pages are most useful, where users encounter issues, and how we can optimize navigation and content.

You can often control cookies through your browser settings. However, disabling some cookies may affect functionality or prevent certain parts of the site from working properly.

4. Information Sharing

We may share information with trusted third-party vendors and service providers that help us operate our business, including hosting providers, payment processors, analytics platforms, email delivery vendors, customer support tools, and security partners. These providers are expected to use data only as necessary to perform services on our behalf.

We may also disclose information if required to comply with law, enforce our terms, respond to lawful requests, protect our rights or the rights of others, or investigate potential abuse, fraud, or security incidents. If SWAPP undergoes a merger, acquisition, financing, reorganization, or sale of assets, data may be transferred as part of that transaction, subject to applicable legal requirements.

5. Data Retention

We retain information for as long as necessary to provide the services, meet operational and legal obligations, resolve disputes, enforce agreements, and maintain backups or audit records. Retention periods may vary depending on the type of data, the account relationship, and organizational needs.

When you request deletion or your account is closed, we will take reasonable steps to delete or de-identify information that is no longer required, unless retention is needed for legal, accounting, or security purposes.

6. Security Measures

We implement safeguards intended to reduce the risk of unauthorized access, disclosure, alteration, or destruction of information. These measures may include access controls, encryption in transit, role-based permissions, system monitoring, backup procedures, and administrative policies designed to limit exposure.

While no online system can be guaranteed to be completely secure, we continually work to strengthen our security posture and recommend that users protect their account credentials and promptly notify us of any suspected unauthorized activity.

7. Your Privacy Rights

Depending on your location and the applicable law, you may have rights to access, correct, update, restrict, object to, or request deletion of your personal information. You may also have the right to request a copy of your data or withdraw consent where processing is based on consent.

If you are part of an organization using SWAPP, some requests may need to be directed to the organization’s administrator, since the organization may control the account and manage the records entered into the platform.

8. Third-Party Links and Services

Our website may contain links to third-party websites, forms, embedded tools, or services that are not operated by SWAPP. This Privacy Policy does not apply to those external services. We encourage you to review their privacy policies before providing personal information.

Some integrations may require you to connect your account with third-party systems for communication, payments, analytics, or ministry operations. In those cases, your use of the third-party service is governed by that provider’s terms and privacy practices.

9. Children’s Privacy

SWAPP is intended for use by organizations, their staff, and authorized users. We do not knowingly collect personal information from children without appropriate authorization from a parent, guardian, or organization acting within applicable law and policy. If we learn that information was collected improperly, we will take appropriate steps to address it.

Organizations using SWAPP are responsible for configuring and using the platform in a manner consistent with their own youth-ministry policies and any legal obligations related to minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we do, we may revise the effective date and, when appropriate, provide notice through the website, email, or in-app messaging.

Your continued use of SWAPP after an update becomes effective indicates your acknowledgment of the revised policy, to the extent permitted by law.