Introduction

This Privacy Policy describes how SWAPP (“we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit our website, use our services, request a demo, register for an account, communicate with us, or interact with our digital properties.

By accessing or using SWAPP, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services or provide personal information.

Information We Collect

We may collect information in several ways depending on how you engage with SWAPP:

Information you provide directly

This includes information submitted through forms, account registration, contact requests, support tickets, newsletter signups, trial requests, or other communications. Examples may include your name, email address, phone number, church or organization name, role, billing details, and any content you submit in messages or support requests.

Information collected automatically

When you visit our website or use our platform, we may automatically collect technical and usage data such as IP address, device identifiers, browser type, operating system, pages viewed, referring URLs, session duration, interaction data, and approximate location derived from your IP address.

Information from third parties

We may receive information from service providers, analytics platforms, payment processors, scheduling tools, advertising partners, or integration partners that help us operate, secure, and improve the SWAPP experience.

How We Use Your Information

We use collected information to operate our business and deliver our services effectively. This may include:

• Creating and managing user accounts
• Providing access to product features and support
• Processing transactions and maintaining billing records
• Responding to inquiries, demo requests, and customer service messages
• Improving website performance, product functionality, and user experience
• Analyzing platform usage and engagement trends
• Protecting against fraud, abuse, security incidents, and unauthorized access
• Sending administrative messages, updates, and service-related communications
• Delivering marketing communications where permitted by law and your preferences

We may also use information in aggregated or de-identified form for analytics, reporting, research, and product development.

How We Share Information

We do not sell your personal information in the traditional sense. However, we may share information in limited circumstances, including:

Service providers and vendors

We may share information with trusted third parties that help us host our website, process payments, deliver communications, provide analytics, manage customer support, or perform other business functions on our behalf.

Business operations

Information may be shared with employees, contractors, or advisors who need access to perform their duties and are bound by confidentiality obligations.

Legal and compliance purposes

We may disclose information if required to do so by law, subpoena, court order, governmental request, or if we believe disclosure is necessary to protect our rights, users, systems, or the public.

Business transfers

If SWAPP is involved in a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

Cookies and Tracking Technologies

We use cookies, pixels, tags, local storage, and similar technologies to help operate our website, remember preferences, understand traffic patterns, and improve performance. Cookies may be used to keep you signed in, measure content effectiveness, and support analytics and marketing functions.

You can control cookies through your browser settings and other tools. Please note that disabling certain cookies may affect the functionality or performance of our website and services.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining records, complying with legal obligations, resolving disputes, enforcing agreements, and supporting legitimate business needs.

The length of time we keep information may vary based on the type of information, the nature of our relationship with you, legal requirements, security needs, and whether retention is necessary for ongoing operations.

Security

We implement administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, or disclosure. These safeguards are intended to reduce risk, but no method of transmission over the internet or method of electronic storage is completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for using appropriate safeguards when accessing your account or sharing sensitive information.

Your Privacy Rights and Choices

Depending on where you live and how you interact with our services, you may have rights related to your personal information. These may include the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Request portability of your data in a commonly used format

To exercise any applicable rights, please contact us using the information provided on our website. We may need to verify your identity before processing your request.

Children’s Privacy

SWAPP is intended for businesses, churches, organizations, and adult users. We do not knowingly collect personal information from children under the age required by applicable law without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can review and delete it where required.

Third-Party Links and Services

Our website and platform may contain links to third-party websites, integrations, or services that are not controlled by SWAPP. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any information.

International Users

If you access SWAPP from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. By using our services, you understand that your information may be processed in jurisdictions that may not provide the same level of data protection as your home country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the effective date or provide additional notice where required by law. Your continued use of SWAPP after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy, our data handling practices, or your rights, please contact us through the information listed on our Contact page. We will do our best to respond promptly and help address your concerns.