Your Privacy Matters to Us
SWAPP is built to help churches manage ministry communication, events, giving, and follow-up. That means we may process sensitive operational data on behalf of organizations that use our platform. We design our systems to support security, confidentiality, and responsible data handling at every level.
What We Collect
Information you provide directly, such as name, email, phone number, church affiliation, support requests, and account details.
Why We Use It
To operate the service, authenticate users, provide support, improve features, and communicate essential account updates.
How We Protect It
We use administrative, technical, and organizational safeguards designed to reduce unauthorized access, loss, and misuse.
Your Choices
You can contact us to update information, ask questions about processing, or request assistance with account preferences.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected by SWAPP through our website, registration pages, product interfaces, customer support channels, marketing communications, and any related services we control. It explains how we collect, use, disclose, store, and protect information in connection with your use of our products and services.
If you are using SWAPP as part of a church, ministry, or other organization, that organization may also have its own privacy practices and responsibilities regarding the information it controls. In many cases, SWAPP processes data as a service provider or processor on behalf of the organization that administers the account.
Information You Provide
This may include your name, email address, phone number, password, organization details, support messages, profile fields, and any content you submit through forms or in-app tools.
Information from Organizations
If your church or ministry creates or manages your account, they may supply contact details, role assignments, attendance records, giving-related information, or other ministry data.
Automatic Information
When you use our website or app, we may collect device identifiers, browser type, IP address, log data, page interactions, and usage analytics to maintain and improve service performance.
2. How We Use Personal Information
We use personal information to deliver the services you or your organization request, including account creation, login authentication, user management, communication tools, event coordination, giving workflows, and ministry follow-up features. We also use information to provide customer support and troubleshoot technical issues.
Additionally, we may use information to analyze trends, monitor system usage, improve platform functionality, develop new features, prevent fraud or abuse, enforce our terms, and meet legal or contractual obligations.
If we send you product or account-related communications, such messages may include service notices, security alerts, billing notices, onboarding help, or important updates about the platform. Marketing communications, where applicable, may be managed according to your preferences and applicable law.
3. Sharing and Disclosure
We do not sell personal information in the ordinary sense of the term. We may share information only as necessary to operate our business and deliver the service, including with trusted vendors, hosting providers, analytics services, support systems, payment processors, and other operational partners that help us provide SWAPP.
We may also disclose information when directed by the organization that administers an account, when required by law, to respond to valid legal requests, to protect the rights, property, or safety of SWAPP, our users, or others, or in connection with a business transaction such as a merger, acquisition, or asset transfer.
If you interact with a church or ministry using SWAPP, certain information may be visible to authorized administrators, staff, or volunteers within that organization based on their assigned permissions and the account structure established by the organization.
Service Providers
We may engage third parties to host, secure, analyze, or support our platform, subject to appropriate confidentiality and data protection commitments.
Church Administrators
Account owners or authorized leaders may access data required to manage their organization’s usage of the platform and related ministry operations.
Legal Requests
We may disclose information to comply with law, enforce agreements, or protect rights, safety, and integrity of the service.
4. Data Security
We maintain reasonable and appropriate safeguards designed to protect personal information from unauthorized access, alteration, loss, or disclosure. These measures may include access controls, encryption in transit and/or at rest where appropriate, role-based permissions, monitoring, and secure hosting practices.
No system can be guaranteed 100% secure. While we work continuously to strengthen our defenses, users should also take care to protect passwords, use secure devices, and notify us promptly if they suspect unauthorized account activity.
Access Controls
We limit access to personal data to authorized personnel who need it to provide, maintain, or improve the service.
Secure Infrastructure
Our systems are designed to operate on secure infrastructure and to support safe data handling across product environments.
Account Responsibility
Users and account administrators are responsible for keeping credentials confidential and managing permissions appropriately.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, to comply with legal obligations, to resolve disputes, to enforce agreements, and to maintain legitimate business records. Retention periods may vary depending on the type of data, the nature of the relationship, and legal or operational requirements.
When information is no longer needed, we may delete, anonymize, or securely archive it in accordance with our internal retention practices and applicable law.
6. Cookies and Analytics
Our website may use cookies, pixels, and similar technologies to support core functionality, remember preferences, understand site traffic, and improve user experience. Analytics tools may help us identify popular pages, diagnose performance issues, and evaluate content engagement.
You can manage cookie preferences through your browser settings and, in some cases, through on-site controls. Disabling certain cookies may impact functionality or the quality of your experience on the site.
7. Your Rights and Choices
Depending on your location and relationship to SWAPP, you may have rights to request access to, correction of, or deletion of certain personal information. You may also be able to object to or restrict certain processing, request portability of your data, or update account details through your organization or by contacting us directly.
If your information is managed by a church or ministry account administrator, you may need to contact that organization first to address changes, corrections, or deletion requests related to records they control. We will cooperate with lawful and appropriate requests as required.
Access and Correction
Request access to your personal information or ask for updates where applicable and appropriate.
Deletion Requests
In certain cases, you may request deletion of specific personal information subject to legal and operational limitations.
Communication Preferences
You can request changes to certain non-essential communications or update preferences where the platform supports them.
8. Children’s Privacy
SWAPP is intended for use by churches, ministries, administrators, and authorized users, and may contain information related to families, youth, or children when entered by an organization. We do not knowingly collect personal information directly from children without appropriate authorization and oversight consistent with the needs of the organization using the platform.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
9. International and Regional Considerations
If you access SWAPP from outside the region where our systems or providers are located, your information may be processed in jurisdictions with different data protection laws. Where required, we take steps intended to support lawful cross-border data handling and appropriate contractual protections with vendors and service partners.
Regional laws may provide additional rights and disclosures. We will endeavor to honor applicable legal requirements based on your location and the nature of our relationship with you or the organization administering your account.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make changes, we may revise the effective date and, where appropriate, provide additional notice through our website, app, or email communications.
Your continued use of the service after an updated policy becomes effective indicates acknowledgment of the revised terms to the extent permitted by law.
11. Contact Us
If you have questions about this Privacy Policy, your personal information, or how SWAPP handles data, please contact us using the details below.
SWAPP
Phone: (616) 914-8392
Website: Contact Page
Frequently Asked Questions
Does SWAPP sell my personal information?
No. SWAPP does not sell personal information in the ordinary sense. We may share information with service providers or as otherwise described in this Policy to operate the platform and meet legal obligations.
Who controls the data in a church account?
In many cases, the church or ministry that administers the account controls or directs certain data processing decisions. SWAPP may process information on behalf of that organization.
Can I request that my data be deleted?
You may be able to request deletion or correction of certain information, depending on the data type, your location, and the organization responsible for the account.
How do you protect sensitive information?
We use a combination of access controls, secure infrastructure, and internal safeguards designed to reduce unauthorized access, loss, or misuse of data.
How will I know if this policy changes?
We may update this page from time to time. When significant changes are made, we may provide notice through the website, app, or email where appropriate.