Your Data. Your Ministry. Our Responsibility.
This Privacy Policy explains how SWAPP processes information when you visit our website, create an account, use the church app, interact with support, or engage with services provided through our platform. We designed this policy to be clear, practical, and aligned with modern privacy and security expectations.
Transparency
We explain what data we collect and why we collect it.
Security
We use reasonable administrative, technical, and physical safeguards.
Control
We support access, correction, and deletion requests when applicable.
Compliance
We aim to support applicable privacy, marketing, and consumer laws.
Ministry Focus
Our privacy practices are built to support churches and communities.
1. Information We Collect
We may collect information you provide directly, such as your name, email address, phone number, church affiliation, account credentials, payment-related details, support messages, form submissions, and any content you choose to upload or send through SWAPP. If your church uses features like prayer, messaging, giving, event registration, or follow-up tracking, we may process the information needed to operate those features on behalf of the church.
2. Automatically Collected Data
When you access our website or platform, we may automatically collect device information, browser type, IP address, approximate location, operating system, session activity, referral URLs, page views, click behavior, and timestamps. This information helps us improve performance, diagnose issues, protect against fraud, and understand how users engage with our services.
3. Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to remember preferences, support login sessions, analyze website traffic, and measure marketing performance. You can manage cookies through your browser settings, though disabling certain cookies may affect site functionality.
4. How We Use Information
We use information to provide, maintain, and improve SWAPP; authenticate users; process transactions; deliver notifications; respond to support requests; personalize user experience; monitor system security; and comply with legal obligations. We may also use data to develop new features and improve ministry workflow efficiency.
5. Church Data Processing
In many cases, your church controls the personal information it enters into SWAPP, and SWAPP processes that data on the church’s behalf. If you are a member or attendee of a church using SWAPP, your information may be submitted by church staff, leaders, or authorized users. Questions about church-specific records should often be directed to the church first, as they may be the primary controller of that data.
6. Sharing of Information
We do not sell personal information in the traditional sense. We may share information with trusted service providers who help us operate our website, application, analytics, communications, payment processing, hosting, and customer support. We may also disclose information when required by law, to protect our rights, to investigate abuse, or as part of a business transaction such as a merger or acquisition.
7. Payment and Donation Data
If you give through SWAPP or complete a transaction, payment information may be processed by third-party payment processors. We generally do not store full card numbers on our servers. Payment processors may collect billing details and transaction metadata to complete and verify payments in accordance with their own privacy policies and security standards.
8. Messaging and Communications
When you communicate with us or through the platform, we may retain messages, chat logs, support tickets, and related metadata for service operation, quality assurance, training, and dispute resolution. If your church uses mass messaging or internal communications tools, administrators may be able to view or manage those communications based on the permissions they configure.
9. Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations. Retention periods may vary depending on account status, feature usage, applicable law, and whether information is controlled by a church customer or by SWAPP directly.
10. Security Measures
We take reasonable steps to protect information against unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, encryption in transit, secure infrastructure, logging, monitoring, and vendor oversight. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Your Rights and Choices
Depending on where you live, you may have rights to access, correct, update, delete, or restrict certain personal information, or to object to or withdraw consent for certain processing. You may also be able to manage communications preferences. If your information is controlled by a church using SWAPP, that church may need to approve or process your request first.
12. Children’s Privacy
SWAPP is not intended for unsupervised use by children under applicable minimum age requirements without appropriate parental, guardian, or church authorization where required. If you believe a child has provided personal information in violation of this policy, please contact us so we can investigate and take appropriate steps.
13. Third-Party Services
SWAPP may integrate with third-party platforms for analytics, hosting, authentication, communications, payment processing, calendars, forms, or other services. Those third parties operate under their own privacy policies. We encourage you to review their policies before connecting or interacting with their tools.
14. International Visitors
If you access SWAPP from outside the United States, please note that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. By using the platform, you understand that privacy laws in those locations may differ from those in your country.
15. Marketing
We may send promotional or informational messages about SWAPP, updates, or related offerings where permitted by law. You can opt out of marketing emails by following the unsubscribe instructions in the message, though you may still receive transactional or service-related communications necessary for account operation.
16. Do Not Track
Some browsers provide a Do Not Track signal. Because no uniform industry standard currently governs how websites should respond, SWAPP may not respond to every Do Not Track signal. We continue to evaluate evolving standards and privacy technologies as they develop.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. When we do, we will revise the effective date and may provide additional notice where required. Continued use of SWAPP after updates means you accept the revised policy.
18. Contact Us
If you have questions about this Privacy Policy, your personal information, or our data handling practices, please contact our team through the SWAPP contact page or by phone using the number listed on the website. We’ll work to respond promptly and appropriately.
Privacy Principles Built for Modern Ministry
SWAPP was created to help churches serve people more effectively. That means privacy is not an afterthought. From account access to communications and donations, we aim to treat data with care, minimize unnecessary collection, and support responsible administration across every feature.
Data Minimization
We work to collect only the information needed to provide services, improve functionality, and support legitimate business and ministry use cases.
Purpose Limitation
Information is used for the reasons disclosed in this policy or for purposes compatible with the operation and support of SWAPP.
Access Governance
Permissions, roles, and administrative controls help churches manage who can view, edit, and distribute sensitive data.
Operational Accountability
We aim to maintain accurate records, documented support practices, and internal processes that promote accountability.
Frequently Asked Questions
Does SWAPP sell my personal information?
SWAPP does not sell personal information in the traditional sense. We may share data with trusted vendors and service providers that support our operations, subject to contractual and security obligations.
Who controls church member data?
In many cases, the church determines what information is entered into SWAPP and how it is used. SWAPP may process that information on the church’s behalf. For church-managed records, the church may be the appropriate first point of contact.
Can I request deletion of my information?
Depending on your location and the type of information involved, you may have the right to request deletion or correction. If your data is managed by a church customer, the church may need to handle the request or authorize SWAPP to assist.
How does SWAPP protect sensitive data?
We use reasonable safeguards such as access restrictions, secure infrastructure, encryption in transit where applicable, monitoring, and vendor oversight. No online system is entirely risk-free, but security is a core operational priority.
Do third-party integrations have their own privacy policies?
Yes. If SWAPP integrates with external tools for payments, analytics, messaging, or other features, those providers may collect and process information under their own privacy policies and terms.
How will I know if this policy changes?
We may update this policy as our services or legal requirements change. When updates are made, we will revise the policy date and may provide additional notice where appropriate.