Your trust matters to us
This privacy page is designed to clearly explain how SWAPP handles information across our website, app, support channels, and related services. We aim to keep our practices transparent, secure, and appropriate for churches and organizations that manage sensitive community data.
Collection
We collect only the information needed to operate, support, and improve SWAPP.
Use
Information is used to deliver features, provide support, and maintain account security.
Sharing
We do not sell personal information and only share data with trusted service providers where necessary.
Controls
You can request updates, deletion, or clarification about the data associated with your account.
Security
We use reasonable administrative, technical, and organizational safeguards to protect your information.
1. Information We Collect
Depending on how you use SWAPP, we may collect information that you provide directly, information generated through platform usage, and limited technical data necessary to keep the service running smoothly.
Examples may include name, email address, phone number, organization name, login credentials, ministry communication preferences, event registrations, prayer requests, messages, giving-related records, and support inquiries. We may also collect device and browser details, IP address, session activity, and analytics data related to website performance and app usage.
2. How We Use Information
We use collected information to create and manage accounts, authenticate users, process requests, deliver core product functionality, send administrative notices, provide customer support, improve usability, diagnose technical issues, and protect the platform from fraud or abuse.
For churches and organizations, data may also be used to support ministry workflows such as communication, event coordination, outreach tracking, follow-up tasks, and related administrative operations.
3. Legal Basis and Legitimate Interests
Where applicable, we process personal information based on contractual necessity, legitimate interests, consent, legal obligations, or other lawful bases permitted by law. Our legitimate interests generally include delivering and securing the service, improving product performance, maintaining service reliability, and responding to support requests.
4. Sharing and Disclosure
We do not sell personal information. We may share limited data with trusted vendors and subprocessors that help us provide hosting, analytics, communications, maintenance, customer support, or payment-related functionality. These providers are permitted to process data only as needed to perform services on our behalf.
We may also disclose information if required by law, to enforce our agreements, to protect our rights or users, or in connection with a business transaction such as a merger, acquisition, or asset transfer.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar tools to remember preferences, analyze traffic, improve performance, and support functionality such as authentication and session management. You can usually control cookies through your browser settings, but disabling certain cookies may affect site functionality.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business needs. Retention periods may vary based on the type of data, account status, and regulatory requirements.
Your rights and choices
Access and Correction
You may request access to personal information we maintain about you and ask us to correct inaccuracies where appropriate.
Deletion Requests
Depending on applicable law and our contractual obligations, you may request deletion of certain personal information associated with your account.
Marketing Preferences
You can opt out of non-essential communications at any time by using the unsubscribe link in emails or contacting us directly.
Consent Management
Where we rely on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
California and other privacy rights
If you are located in a jurisdiction with specific privacy rights, you may have additional rights such as the right to know, access, correct, delete, limit certain processing, or receive information about disclosures. We will honor applicable legal requirements and respond to verified requests as required by law.
Security practices
We take privacy and security seriously. SWAPP uses reasonable safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, secure infrastructure, encryption in transit, monitoring, least-privilege access principles, and operational procedures intended to reduce risk.
No method of transmission or storage is completely secure. While we work to protect your data, we cannot guarantee absolute security. Users should also take appropriate precautions such as using strong passwords and limiting access to sensitive account credentials.
Children’s privacy
SWAPP is not intended for use by children under the age required by applicable law without appropriate consent from a parent, guardian, or organization authority where permitted. We do not knowingly collect personal information from children without lawful authorization. If you believe a child has provided information to us in violation of this policy, please contact us so we can review and address the matter.
International users
If you access SWAPP from outside the United States, your information may be processed in the United States or other jurisdictions where we or our service providers operate. Data protection laws in those jurisdictions may differ from the laws where you live. By using our services, you understand that your information may be transferred and processed across borders as needed to provide the service.
Third-party links and integrations
Our website or app may contain links to third-party websites, embedded tools, or integrations. Their privacy practices are governed by their own policies, not ours. We encourage you to review the privacy statements of any third-party services you use through SWAPP or from our website.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. When we make updates, we will revise the effective date or otherwise notify users as required. Your continued use of SWAPP after changes become effective means you acknowledge the updated policy.
How to contact us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us using the information below. We will do our best to respond promptly and help you understand how your data is handled.
Phone: (616) 914-8392
Website: Contact Page
Business: SWAPP
Frequently Asked Questions
Does SWAPP sell my personal information?
No. SWAPP does not sell personal information. We may share information only with trusted service providers, as needed to operate and improve the platform, or where required by law.
What information does SWAPP collect?
We may collect information you provide directly, account and usage details, device and browser data, support requests, and analytics information used to maintain and improve the service.
Can I request deletion of my data?
Yes, you may request deletion of certain information. We will review requests in accordance with applicable law and any contractual or legal retention obligations.
How does SWAPP protect my data?
We use a combination of technical, administrative, and organizational safeguards designed to help protect your data from unauthorized access or misuse.
Who should I contact with privacy questions?
You can contact SWAPP through our contact page or by calling (616) 914-8392 if you have questions about your privacy rights or this policy.