How We Handle Your Information
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. It applies to our website, registration pages, contact forms, communications, and any SWAPP products or services that link to this policy.
Transparency
We explain what data we collect and how it is used.
Security
We use administrative, technical, and physical safeguards.
Choice
You can manage cookies, communications, and account preferences.
Compliance
We work to meet applicable privacy and data protection laws.
Respect
We only use information for legitimate business and service needs.
1. Information We Collect
SWAPP may collect information you provide directly, information collected automatically, and information received from trusted third parties. The type of information collected depends on how you interact with us.
Information you provide
When you fill out a form, request a demo, create an account, contact us, subscribe to updates, or use related services, we may collect your name, email address, phone number, organization name, job title, account credentials, message content, and any other information you choose to submit.
Information collected automatically
When you visit our website or use our digital services, we may automatically collect device and usage information such as IP address, browser type, operating system, referral URLs, pages viewed, time spent on pages, click activity, general location data, and cookie or analytics identifiers.
Information from third parties
We may receive information from payment processors, analytics providers, marketing tools, lead sources, or integration partners. We may also receive information from organizations that invite you to use SWAPP or that manage shared accounts or administrative access.
2. How We Use Information
We use information to operate our business, provide services, improve the user experience, and fulfill legal and contractual obligations.
Service Delivery
To create accounts, authenticate users, provide access, and support app functionality.
Communication
To respond to inquiries, send service notices, provide updates, and deliver support messages.
Improvement
To analyze usage trends, improve performance, troubleshoot issues, and refine features.
Security
To prevent fraud, detect abuse, protect accounts, and maintain system integrity.
Compliance
To meet applicable legal obligations, enforce our terms, and protect rights and interests.
3. Cookies and Analytics
We use cookies and similar technologies to help our site function, remember preferences, understand traffic patterns, and measure the effectiveness of content and campaigns. Cookies may be session-based or persistent.
Analytics tools may collect anonymized or pseudonymized usage information to help us understand how visitors navigate our website, which pages are most helpful, and where we can improve usability. You can usually control cookies through your browser settings, but disabling certain cookies may affect site functionality.
If we use advertising or retargeting technologies, those tools may collect data about your visits across sites or services to provide more relevant messaging. Where required by law, we will request consent before placing non-essential cookies or tracking technologies.
4. How We Share Information
We do not sell personal information in the traditional sense. We may share information only when necessary and appropriate for business operations, service delivery, legal requirements, or with your consent.
Service Providers
Vendors that host, process, analyze, support, or secure our systems.
Business Transfers
Parties involved in mergers, acquisitions, financing, or asset transfers.
Legal Requests
Government bodies or others when required to comply with law or protect rights.
Integrations
Platforms you connect to SWAPP at your direction or through account settings.
5. Data Retention and Security
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on the type of information and the context in which it was collected.
We implement reasonable security measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption in transit or at rest where appropriate, secure development practices, logging, monitoring, and limited personnel access.
However, no system can guarantee complete security. You are responsible for keeping your account credentials confidential and for notifying us promptly if you believe your account or data has been compromised.
6. Your Privacy Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information.
Access
Request a copy of personal data we maintain about you.
Correction
Ask us to update or correct inaccurate information.
Deletion
Request deletion where permitted by law and business needs.
Opt-Out
Unsubscribe from marketing messages or adjust cookie settings.
To exercise privacy rights, contact us using the details below. We may need to verify your identity before completing a request. If you submit a request through an organization using SWAPP, we may refer you to that organization where appropriate, since it may control certain account data independently.
7. Children’s Privacy
SWAPP is not directed to children under the age required by applicable law to provide consent for online services. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us without consent, please contact us so we can review and take appropriate action.
8. International Users
If you access SWAPP from outside the country where our servers or service providers are located, your information may be transferred to, stored in, and processed in jurisdictions with different privacy laws than your home country.
Cross-Border Processing
Data may move across regions to support hosting and operations.
Safeguards
We aim to apply appropriate contractual and technical protections.
Local Rights
Applicable law may grant additional rights or disclosures.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we do, we will revise the effective date or otherwise indicate that changes have been made. Your continued use of our website or services after an update means you acknowledge the revised policy, to the extent permitted by law.
10. Contact Us
If you have questions about this Privacy Policy, your personal information, or your rights, please contact us using the details provided on our Contact page. You may also reach out by phone or email if listed on the website. We will make reasonable efforts to respond to legitimate privacy requests in a timely manner.
If you are working with an organization that uses SWAPP, you may also need to contact that organization directly for requests related to user records, account administration, or internal communications.
Frequently Asked Questions
What information does SWAPP collect?
We may collect information you provide directly, such as name, email, phone number, and messages, as well as device, browser, and usage information collected automatically through cookies and analytics tools.
Does SWAPP sell my personal information?
We do not sell personal information in the traditional sense. We may share information with service providers, legal authorities, or integration partners as needed to operate our services and comply with law.
Can I request deletion of my data?
Yes, depending on applicable law and the nature of the data, you may have the right to request deletion, correction, or access. Contact us to submit a request and we may verify your identity before responding.
How do cookies work on your website?
Cookies help our site function properly, remember preferences, and measure performance. You can usually control cookies in your browser settings, though disabling them may affect some features.
How long do you keep my information?
We keep personal information only as long as necessary for the purposes described in this policy, including legal compliance, dispute resolution, security, and business recordkeeping.
How can I contact SWAPP about privacy?
Please use our Contact page or the phone number listed on the website. We will work to address your privacy questions or requests as quickly as reasonably possible.