Your Data, Your Ministry, Your Control
SWAPP is built to support churches and organizations with secure, transparent data practices. We believe privacy should be clear, accessible, and aligned with the responsibilities of modern ministry technology.
Transparency
We explain what information we collect and why we collect it.
Security
We use safeguards designed to protect data against unauthorized access.
Choice
You can review, update, and manage certain information we maintain.
Accountability
We limit access and use data only for legitimate business purposes.
Compliance
We aim to support applicable privacy and consumer protection laws.
Privacy Policy
Last updated: July 9, 2026
1. Scope of This Policy
This Privacy Policy describes how SWAPP (“we,” “us,” or “our”) collects, uses, stores, discloses, and protects personal information when you visit our website, register for an account, request a demo, use our church app or CRM services, contact our team, or interact with our marketing and support channels.
This policy applies to information collected through our websites, application interfaces, forms, email communications, phone interactions, and other online or offline services that reference this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Information you provide directly: name, email address, phone number, organization name, job title, billing information, church or ministry details, message content, support requests, and any other information you submit through forms, registrations, or communications.
Account and profile information: login credentials, user preferences, team roles, and settings associated with your SWAPP account.
Usage data: pages visited, features used, session duration, device type, browser type, operating system, IP address, referral URLs, and interaction logs.
Device and technical data: mobile device identifiers, app performance information, crash reports, and diagnostic data.
Payment-related information: if you purchase services, payment processing details may be collected and processed by our third-party payment provider. We do not intentionally store full payment card details on our own systems unless required for a specific business or legal purpose.
3. How We Use Information
We use collected information to:
- Provide, operate, maintain, and improve our products and services
- Create and manage user accounts and authenticate access
- Process transactions, subscriptions, and billing-related matters
- Respond to inquiries, support requests, and customer communications
- Send administrative messages, service alerts, and updates
- Analyze usage trends, performance, and user experience
- Personalize content and improve functionality
- Protect against fraud, abuse, unauthorized access, and security incidents
- Comply with legal obligations and enforce our terms and policies
Where permitted by law, we may also use information to communicate with you about offers, resources, product updates, and other relevant content.
4. How We Share Information
We do not sell your personal information in the traditional sense. We may share information in the following circumstances:
Service providers: with vendors that help us host, secure, analyze, support, and deliver our services, including cloud hosting, analytics, communications, and payment processing providers.
Business transfers: in connection with a merger, acquisition, financing, restructuring, or sale of assets, subject to applicable confidentiality protections.
Legal and safety reasons: when we believe disclosure is necessary to comply with law, legal process, governmental request, or to protect rights, safety, and security.
At your direction: when you instruct us to share information or integrate with third-party tools.
5. Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to understand how users interact with our website and services, improve performance, remember preferences, and support marketing efforts.
You can adjust browser settings to block or delete cookies. However, some website features may not function properly if cookies are disabled.
6. Data Retention
We retain personal information only as long as reasonably necessary to fulfill the purposes described in this policy, including to provide services, comply with legal obligations, resolve disputes, maintain security, and enforce agreements.
Retention periods may vary based on the type of data, our contractual obligations, legal requirements, and operational needs.
7. Security Measures
We implement reasonable technical, administrative, and organizational measures designed to protect personal information. These measures may include access controls, encryption, secure hosting environments, monitoring tools, and internal policies intended to reduce risk.
Despite our efforts, no system can be guaranteed 100% secure. You should also take steps to protect your account credentials and device security.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Access the personal information we hold about you
- Request corrections or updates to inaccurate information
- Request deletion of certain personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your information in a portable format
- Opt out of marketing communications
To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling your request.
9. Children’s Privacy
Our services are intended for churches, ministries, organizations, and adults who manage or participate in those services. We do not knowingly collect personal information from children under the age of 13 without appropriate consent where required by law. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
10. Third-Party Links and Services
Our website and services may contain links to third-party websites, embedded tools, or integrations that we do not control. We are not responsible for the privacy practices, content, or security of third-party services. We encourage you to review the privacy policies of any third-party provider you interact with.
11. International Users
If you access our services from outside the United States, your information may be processed in the United States or other jurisdictions where our service providers operate. By using our services, you understand that your information may be transferred to, stored in, and processed in jurisdictions with different data protection laws than those in your country.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will update the “Last updated” date and may provide additional notice where required.
13. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us through our website contact form or by phone at (616) 914-8392. You may also visit our contact page for additional support options.
Frequently Asked Questions
What information does SWAPP collect?
We collect information you provide directly, such as contact details and account information, along with limited technical and usage data needed to run and improve the service.
Does SWAPP sell personal information?
We do not sell your personal information in the traditional sense. We may share data with trusted service providers to operate our services, subject to confidentiality and security safeguards.
How do I request access or deletion?
You can contact us using the information listed on this page to request access, correction, or deletion of certain personal information, subject to legal and contractual limitations.
How does SWAPP protect my data?
We use reasonable security measures such as access controls, secure systems, monitoring, and administrative safeguards designed to help protect your information.
Will this policy change?
Yes. We may update this policy periodically. When changes are material, we will update the posted date and may provide additional notice when required.