Your Data, Explained Clearly
SWAPP is committed to protecting the privacy of churches, ministry leaders, volunteers, and members who use our platform. We design our systems to support secure communication, responsible data handling, and transparent practices across every feature of the service. This Privacy Policy describes the types of information we may collect, why we collect it, how we use it, when we may share it, and the choices available to you.
Collection
Information you provide directly through forms, registrations, messages, and support requests.
Usage
Operational data that helps us deliver app functionality, analytics, and service improvements.
Protection
Security controls designed to help safeguard personal information and account access.
Choices
Options for managing preferences, communications, and certain privacy settings.
Compliance
Processing aligned with applicable laws, contracts, and organizational responsibilities.
Information We Collect
Depending on how you interact with SWAPP, we may collect information in a few different ways. Some data is provided directly by you, some is generated through your use of the platform, and some may be collected automatically to keep the service reliable and secure.
Information You Provide
We may collect details such as name, email address, phone number, church affiliation, login credentials, profile information, form submissions, messages, prayer requests, event registrations, giving-related details, and other content you choose to provide. If you contact us by email, phone, or support channels, we may retain that correspondence and the information included in it.
Information Collected Automatically
When you visit our website or use our application, we may automatically collect technical information such as IP address, browser type, device identifiers, operating system, referral URLs, pages viewed, timestamps, crash logs, and general usage metrics. This information helps us troubleshoot problems, improve performance, and understand how features are used.
Information from Connected Services
If you choose to connect third-party services or integrations, we may receive limited information necessary to operate those integrations. The specific data received depends on the permissions you grant and the settings of the external service.
Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies to support basic site functionality, remember preferences, measure traffic, and enhance the user experience. You can control cookies through your browser settings, though some features may not function properly if certain cookies are disabled.
How We Use Information
We use personal information only for legitimate business, operational, and service-related purposes. Our goal is to support churches and organizations with dependable software while minimizing unnecessary collection and use of data.
Provide the Service
We use information to create accounts, authenticate users, deliver app features, process requests, and maintain the platform.
Improve Performance
Analytics and diagnostics help us identify bugs, understand feature adoption, and improve reliability and usability.
Communicate with You
We may send service notifications, administrative messages, onboarding guidance, account updates, or responses to your inquiries.
Protect Users
Data may be used to detect fraud, abuse, security incidents, unauthorized access, and other harmful activity.
Comply with Law
We may process information to meet legal obligations, enforce terms, resolve disputes, and support recordkeeping requirements.
How We Protect Data
We use administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, loss, misuse, and alteration. While no online system can be guaranteed 100% secure, we continually work to strengthen our security controls and privacy practices.
Access Controls
We limit access to personal data to personnel and service providers who need it to perform their job duties and operate the platform.
Secure Transmission
We aim to use secure communication methods and industry-standard protections where appropriate to reduce the risk of interception.
Retention Practices
We retain information only as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.
Account Responsibility
You are responsible for keeping your login credentials confidential and for any activity that occurs through your account. Please notify us promptly if you believe your account has been compromised.
Your Privacy Choices
You may have rights and choices regarding your personal information depending on where you live and how you use the service. We encourage you to contact us if you need help exercising those choices.
Access and Update
You may be able to review, update, or correct certain account information through your profile settings or by contacting us.
Marketing Preferences
You can opt out of non-essential communications by using unsubscribe instructions or by contacting us directly.
Cookie Controls
Browser settings and device tools may let you manage cookies and tracking technologies used on our website.
Delete or Restrict
Subject to legal and operational limitations, you may request deletion or restriction of certain information where applicable.
Legal Rights
Depending on your jurisdiction, you may have additional rights related to access, portability, correction, objection, or complaint.
Children’s Privacy
SWAPP is intended for use by churches, ministry teams, staff, volunteers, and members within organizational contexts. We do not knowingly collect personal information from children under the age required by applicable law without appropriate authorization or consent. If you believe a child has provided personal information to us without proper permission, please contact us so we can review and address the situation appropriately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. When we make material updates, we may revise the effective date or provide additional notice as appropriate. We encourage you to review this page periodically to stay informed about our privacy practices.
Contact Us
If you have questions about this Privacy Policy, our data practices, or how your information is handled, please contact SWAPP through our website or the contact details provided on our main Contact page.
Contact SupportFrequently Asked Questions
Does SWAPP sell my personal information?
No. SWAPP does not sell personal information. We use data only for service delivery, support, analytics, security, and lawful business purposes.
Who can see information in my church account?
Authorized administrators within your church or organization may be able to access certain information depending on the account structure, permissions, and features your organization enables.
Can I request that my information be updated or deleted?
In many cases, yes. Your rights may depend on your location, the type of data, and legal or operational requirements. Contact us if you would like assistance with a request.
How long do you keep my information?
We retain information for as long as reasonably necessary to operate the service, meet legal obligations, resolve disputes, and maintain appropriate records, unless a longer retention period is required.
What should I do if I think my account was compromised?
Change your password immediately if possible and contact us as soon as you can. We can help investigate and take steps to secure the account.
Does this Policy apply to third-party links or services?
No. This Privacy Policy applies to SWAPP-controlled websites and services. Third-party sites, tools, and integrations have their own privacy practices and policies.