How SWAPP Handles Your Information

1. Information We Collect

We may collect information you provide directly, such as your name, email address, phone number, church affiliation, login credentials, support requests, and other details submitted through forms, registrations, event signups, prayer requests, messaging tools, or account settings.

We may also collect information automatically when you use our services. This can include device and browser information, IP address, pages viewed, referring URLs, timestamps, approximate location data derived from IP, usage patterns, and cookie or analytics identifiers.

2. How We Use Information

We use collected information to operate, maintain, and improve SWAPP; to provide church app, CRM, communication, event, giving, and support features; to authenticate users; to respond to inquiries; to detect and prevent fraud or abuse; and to comply with legal or contractual obligations.

We may also use information to analyze performance, troubleshoot issues, measure engagement, deliver transactional messages, and personalize the user experience where appropriate.

3. Account and Church Data

Churches and their authorized administrators may upload or manage content that includes member records, attendance data, prayer requests, volunteer details, giving information, and communications history. The church or organization is generally the controller or owner of the data it inputs, while SWAPP acts as a service provider or processor as applicable.

Administrators are responsible for ensuring that data they collect and upload complies with applicable law, ministry policies, and consent requirements.

4. Sharing and Disclosure

We do not sell personal information. We may share information with trusted service providers who help us host, secure, support, analyze, or deliver certain parts of our platform. These providers are limited to using data on our behalf and for agreed purposes only.

We may disclose information if required by law, regulation, legal process, or governmental request, or if disclosure is necessary to protect the rights, property, safety, or security of SWAPP, our users, or others.

5. Cookies and Analytics

We may use cookies, pixels, local storage, and similar technologies to remember preferences, keep you signed in, understand site performance, and analyze how visitors interact with our website and services. You can control cookies through your browser settings, but disabling certain cookies may impact functionality.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. No system is completely secure, however, so we cannot guarantee absolute security.

We encourage users and administrators to use strong passwords, protect login credentials, and notify us promptly of any suspected unauthorized access.

7. Data Retention

We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes. Retention periods may vary depending on the type of information and the context in which it was collected.

8. Your Privacy Choices

Depending on your location and relationship with SWAPP, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also request a copy of information we maintain about you, subject to applicable legal exceptions.

To make a privacy request, contact us using the information below. We may need to verify your identity before processing certain requests.

9. Children’s Privacy

SWAPP is not intended for children under the age required by applicable law to provide consent for online services without parental approval. We do not knowingly collect personal information from children without appropriate authorization. If we learn that a child’s information was provided without proper consent, we will take steps to delete it where required.

10. Third-Party Links and Integrations

Our website or platform may include links to third-party sites, embedded tools, payment processors, or integrations used by your organization. Those third parties operate under their own privacy practices and policies, which we encourage you to review carefully.

11. International Users

If you access SWAPP from outside the United States, please note that your information may be processed and stored in jurisdictions that may not offer the same privacy protections as your home country. Where required, we take steps designed to support lawful cross-border data transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make material updates, we may revise the effective date or provide additional notice as appropriate.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or our data practices, please contact us through our website contact form or by using the support details available on our contact page. We’ll work to respond as promptly as possible.