Your Information Matters
This Privacy Policy explains how SWAPP collects, uses, stores, shares, and safeguards information when churches, staff, volunteers, and end users access our website, platform, mobile experiences, and related services.
Transparency
Clear explanations of what data we collect and why we collect it.
Security
Administrative, technical, and physical safeguards are used to protect data.
Control
We support access, correction, deletion, and communication preferences where applicable.
Compliance
Our practices are designed to support privacy laws and responsible data handling.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through SWAPP’s website, registration flows, mobile applications, admin portals, CRM features, support channels, and any related products or services that reference this policy. It also applies when we process information on behalf of a church, ministry, or organization using SWAPP, depending on the role each party plays in the processing of personal data.
In many cases, the church or organization is the data controller or business and SWAPP acts as a service provider, processor, or vendor. In other situations, SWAPP may collect and process data for its own operational, security, or billing purposes. The type of relationship depends on the feature, transaction, and context in which data is provided.
2. Information We Collect
We collect several categories of information to operate the platform, support users, improve product functionality, and maintain secure access. The exact data we collect depends on how you interact with SWAPP.
Information You Provide Directly
This may include your name, email address, phone number, mailing address, church affiliation, account credentials, profile details, giving preferences, event registrations, prayer requests, messages, notes, follow-up records, and any content you submit through forms or communications. If you contact support or sales, we may also collect the content of your inquiry and any attachments you send.
Information Collected Automatically
When you visit our website or use our services, we may automatically collect technical data such as IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, timestamps, approximate location derived from IP, and interaction logs. We may use cookies, pixels, analytics tools, local storage, and similar technologies to recognize repeat visits, analyze usage trends, and improve performance.
Information From Third Parties
We may receive information from churches, account administrators, payment providers, integration partners, analytics services, and other third-party sources that help us provide and improve the platform. For example, if your church imports contact records or syncs data from another system, we may process that data according to the church’s instructions and our agreements.
3. How We Use Information
SWAPP uses information for legitimate business, operational, and service-delivery purposes. These uses may include account creation, authentication, customer support, billing, feature functionality, analytics, security monitoring, fraud prevention, communication, troubleshooting, and product improvement.
We may also use information to send important notices about your account, policy updates, service changes, billing issues, or support responses. Where permitted by law or by your organization’s settings, we may use data to personalize features, recommend workflows, and improve your experience.
4. Legal Bases for Processing
Where applicable under privacy laws such as the GDPR or similar frameworks, we process personal data on one or more of the following legal bases: consent, contract performance, legitimate interests, legal obligation, vital interests, or another lawful basis permitted by applicable law. For church-managed records, the church may be responsible for determining the lawful basis for its own processing activities.
5. Cookies and Tracking Technologies
Cookies and similar technologies help us keep users signed in, remember preferences, analyze site performance, and measure the effectiveness of our marketing. Some cookies are strictly necessary for core site functionality, while others are used for analytics or advertising-related purposes, depending on the settings in place.
You can usually control cookies through your browser settings or device controls. If you disable certain cookies, some features may not function correctly. Third-party services may also set their own cookies subject to their respective privacy policies.
6. Sharing and Disclosure of Information
We do not sell personal information in the ordinary sense of the term. However, we may share information in limited circumstances necessary to operate our business and provide services. These circumstances may include sharing with trusted service providers, payment processors, cloud hosting providers, analytics vendors, email delivery services, support tools, legal advisors, and compliance partners.
We may also disclose information if required by law, subpoena, court order, government request, or to protect our rights, users, systems, or the safety of others. If a church administrator grants access to another person or integration, that person or integration may be able to view or process church-managed data based on the permissions configured by the administrator.
7. Data Retention
We retain personal data only as long as reasonably necessary for the purposes described in this policy, to comply with legal obligations, to resolve disputes, to enforce agreements, and to support legitimate business needs. Retention periods may vary depending on the category of information, the service involved, applicable law, and the instructions of the church or organization controlling the data.
When data is no longer needed, we take reasonable steps to delete, anonymize, or securely archive it. Some information may remain in backup systems for a limited period consistent with our disaster recovery and business continuity practices.
8. Data Security
We use reasonable and appropriate safeguards designed to protect personal data from unauthorized access, disclosure, alteration, or destruction. These safeguards may include encryption, access controls, authentication measures, secure development practices, network protections, monitoring, and routine system maintenance.
No system is completely secure, and we cannot guarantee absolute protection. Users and administrators should also take care to protect passwords, limit access to authorized personnel, and notify us promptly of any suspected security issue or unauthorized account access.
9. Your Privacy Rights and Choices
Depending on your location and the role SWAPP plays in processing your data, you may have rights to access, correct, update, delete, restrict, or object to certain processing activities. You may also have rights to data portability or to withdraw consent where processing is based on consent.
If your data is managed by a church or organization using SWAPP, that organization may need to respond to your request directly. In such cases, we will reasonably assist the administrator as required by our contracts and applicable law. You can contact us using the information below if you need help identifying the correct party or exercising your rights.
10. Children’s Privacy
SWAPP is intended for church and ministry operations and is not directed to children under the age required by applicable law for independent consent. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided us personal data without permission, please contact us so we can investigate and take appropriate action.
11. International Data Transfers
If you access SWAPP from outside the country where our systems or service providers are located, your information may be transferred to and processed in jurisdictions that may have different data protection laws. Where required, we use appropriate transfer mechanisms and protections designed to support lawful cross-border processing.
12. Third-Party Links and Integrations
Our services may contain links to third-party websites, embedded tools, or integrations with other platforms. We are not responsible for the privacy practices of those third parties. Their collection and use of your information is governed by their own policies, terms, and settings.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. When we make material changes, we will post the updated policy on this page and update the effective date where appropriate. Continued use of the services after an update means you acknowledge the revised policy, to the extent permitted by law.
14. Contact Us
If you have questions about this Privacy Policy, want to exercise privacy rights, or need assistance related to your account or data, please contact us through our contact page. We will review inquiries as promptly as reasonably possible and work to resolve concerns in accordance with applicable law and our service agreements.
For the fastest response, visit our Contact page or use the support options provided by your church administrator.
Frequently Asked Questions
Does SWAPP sell personal information?
No. SWAPP does not sell personal information in the ordinary sense. We may share data with service providers or as required by law, as described in this policy.
Who controls church member data?
In many cases, the church or organization using SWAPP controls church member data and determines how it is used. SWAPP typically acts as a service provider or processor for that data.
Can I request deletion of my information?
Yes, depending on your location and the role SWAPP plays in processing your data. Some requests may need to be handled by the church or organization that manages your record.
How does SWAPP protect my data?
We use a combination of technical, administrative, and physical safeguards such as access controls, encryption, monitoring, and secure development practices.
Does this policy cover cookies and analytics?
Yes. This policy explains how we use cookies, tracking technologies, and analytics tools to improve functionality, measure performance, and support user experiences.