Privacy Policy

Scope of This Policy

This Privacy Policy applies to the SWAPP website, the SWAPP church app, mobile and web experiences, contact forms, registration pages, support communications, and any connected services provided by SWAPP, its affiliates, and authorized service providers.

Information We Collect

We collect information in several ways to operate and improve our services. The types of information may include:

• Account information: name, email address, phone number, password, organization name, and profile details.
• Church and ministry data: member records, notes, communication history, prayer requests, event registrations, giving records, and follow-up activity.
• Usage data: pages viewed, features accessed, device type, browser type, IP address, session timing, and interaction logs.
• Payment-related information: billing contact details and transaction metadata when applicable. Payment processors may collect sensitive payment information directly.
• Support communications: messages, inquiries, screenshots, and other content you submit to our team.

How We Use Information

We use collected information to provide, maintain, secure, and improve the SWAPP platform. Specifically, we may use information to:

• Create and manage accounts.
• Deliver app functionality, CRM workflows, and communication features.
• Process transactions and manage subscriptions.
• Respond to support requests and customer service inquiries.
• Send administrative updates, product notices, and service communications.
• Analyze usage trends to improve performance, reliability, and user experience.
• Detect, prevent, and investigate security issues, fraud, and unauthorized access.
• Comply with legal obligations and enforce our terms and policies.

Church Data and Ministry Records

SWAPP is designed for churches and ministry organizations that manage sensitive relational and operational data. You are responsible for ensuring that any information you enter into the platform is collected and shared in accordance with applicable laws, organizational policies, and consent requirements. Where appropriate, churches should obtain permission before submitting personal information, prayer requests, or member notes into the platform.

We process church data only as needed to deliver services to your organization, support system operations, and fulfill contractual obligations. We do not sell church member records or ministry data.

Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, local storage, and similar technologies to maintain sessions, remember preferences, understand site traffic, and measure campaign performance. These technologies help us improve functionality and diagnose technical issues.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the site or app experience.

How We Share Information

We may share information only in limited circumstances, including:

• With service providers: vendors that help us host infrastructure, process payments, analyze data, send communications, or provide customer support.
• With your organization: if you are part of a church or ministry account, authorized administrators may access data submitted within that account.
• For legal reasons: when required by law, regulation, court order, or lawful government request.
• To protect rights and safety: when necessary to investigate abuse, enforce agreements, or protect users, SWAPP, and the public.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable legal requirements.

We do not sell personal information in the traditional sense. If our practices change, we will update this policy and provide notice as required by law.

Data Security

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. These measures may include encrypted connections, access controls, least-privilege permissions, secure hosting environments, logging, and monitoring.

No system can be guaranteed to be 100% secure. While we work hard to protect information, you should also protect your account credentials, use strong passwords, and notify us immediately if you suspect unauthorized access.

Data Retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes. Retention periods vary depending on the type of data, the context in which it was collected, and any applicable legal requirements.

When information is no longer needed, we will delete, anonymize, or securely retain it in accordance with our internal retention practices and legal obligations.

Your Privacy Rights

Depending on where you live, you may have rights related to your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information, subject to legal exceptions.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Receive a copy of certain data in a portable format, where applicable.

To exercise a privacy right, please contact us using the information below. We may need to verify your identity before fulfilling a request.

Children’s Privacy

SWAPP is not intended for children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child has provided personal information to us without proper consent, please contact us so we can investigate and take appropriate action.

Third-Party Services

Our website and platform may integrate with third-party services such as analytics providers, payment processors, email delivery systems, and cloud infrastructure vendors. Those third parties may process information according to their own privacy policies and service terms. We encourage you to review their policies to understand how they handle your data.

International Users

If you access SWAPP from outside the United States, your information may be transferred to, stored in, and processed in countries that may have different data protection laws than your home jurisdiction. Where required, we take steps to implement appropriate safeguards for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. When we make material changes, we will post the revised policy on this page and update the effective date below. Your continued use of SWAPP after any update constitutes acceptance of the revised policy, to the extent permitted by law.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

SWAPP
Email: [email protected]
Phone: (616) 914-8392

We will do our best to respond promptly and help resolve your concern.

Effective Date

This Privacy Policy is effective as of July 9, 2026.