Your Privacy Matters to Us
SWAPP is designed to help churches manage communication, giving, events, outreach, and follow-up efficiently. Because our platform may process personal data related to church members, volunteers, staff, and website visitors, we take privacy, access control, and data stewardship seriously.
Scope of This Policy
This Privacy Policy applies to information collected through our website, mobile and web-based church app services, registration forms, support channels, and any other SWAPP-operated digital properties that link to this policy.
Website Visitors
We may collect technical and contact information when you browse our site, request a demo, or submit a form.
Church Admins
Administrators may provide account, billing, and organizational details to configure and manage their SWAPP account.
App Users
Members and users of a church-managed SWAPP instance may have profile, communication, and engagement data processed by the church.
Support Contacts
If you email or call us, we may retain the information needed to respond, troubleshoot, and improve our services.
Information We Collect
We collect information in several ways depending on how you interact with SWAPP. The categories below describe the types of information that may be processed:
- Account Information: name, email address, phone number, organization name, login credentials, and account preferences.
- Church and Member Data: contact details, attendance records, giving history, event registration data, prayer requests, messages, and follow-up notes submitted through a church-managed system.
- Billing and Transaction Data: payment-related information required to process subscriptions, donations, or service fees through secure third-party processors.
- Device and Usage Data: IP address, browser type, device identifiers, pages viewed, referring URLs, time stamps, and interaction data.
- Communication Data: messages you send to us, support requests, survey responses, and any attachments or metadata included with your communication.
Information You Provide
Forms, registrations, and direct communications may contain contact or organizational information that you voluntarily submit.
Information Collected Automatically
Analytics tools and server logs may capture technical data to maintain reliability, security, and performance.
Information from Third Parties
We may receive data from service providers, payment processors, or church administrators who use SWAPP on behalf of their organization.
How We Use Information
SWAPP uses information only for legitimate business, operational, and service-related purposes. These include:
- Providing, operating, and maintaining our website and app services.
- Creating and managing accounts, subscriptions, and user access.
- Processing payments and sending receipts or administrative notices.
- Supporting church communication, outreach, prayer, giving, and event workflows.
- Responding to inquiries, technical issues, and customer support requests.
- Improving product functionality, reliability, security, and user experience.
- Detecting fraud, abuse, unauthorized access, and other security incidents.
- Complying with legal obligations and enforcing our terms and policies.
Service Delivery
We use data to make the platform work correctly, from login and access management to notifications and reporting.
Communication
We may send account-related messages, service notices, onboarding information, and support communications.
Product Improvement
Aggregated or de-identified information may be used to understand usage patterns and improve our tools.
Sharing and Disclosure
We do not sell personal information. We may share information in limited circumstances, including:
- With Service Providers: We use trusted vendors for hosting, analytics, communications, customer support, and payment processing.
- With Your Church or Organization: If you use a church-managed SWAPP instance, information may be visible to authorized administrators and leaders within that organization.
- For Legal Reasons: We may disclose information when required by law, subpoena, court order, or governmental request.
- To Protect Rights and Security: We may share data to prevent fraud, investigate abuse, enforce agreements, or protect users and systems.
- Business Transfers: Information may be transferred in connection with a merger, acquisition, restructuring, or asset sale.
Third-Party Providers
Our providers may only access data as necessary to perform services on our behalf and are expected to protect it appropriately.
Organization Access
Church administrators may manage their own users, content, and communications within the permissions configured for their account.
Legal Compliance
We may disclose data if necessary to comply with applicable laws, enforce policies, or respond to lawful requests.
Cookies and Analytics
We may use cookies, pixels, tags, or similar technologies to recognize your browser, remember preferences, measure traffic, and understand how visitors interact with our site. These tools help us improve performance and content relevance.
Most browsers allow you to control or disable cookies through your settings. If you disable cookies, some site features may not function as intended.
Session Cookies
Used to support navigation, login, and core site functionality during your browsing session.
Preference Cookies
Help remember your settings and improve your experience when you return to the site.
Analytics Cookies
Provide insights into traffic patterns, page performance, and feature usage.
Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, maintain records, and enforce agreements. Retention periods may vary based on the type of data, account status, contractual needs, and legal requirements.
Security Measures
We use reasonable administrative, technical, and physical safeguards designed to protect information against loss, misuse, unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Access controls and role-based permissions
- Secure hosting and infrastructure practices
- Encryption and transport-layer protections where appropriate
- Monitoring and logging for suspicious activity
- Vendor review and operational safeguards
Access Controls
We limit access to personal information to personnel and providers who need it to perform their duties.
Infrastructure Protection
We rely on secure environments and operational monitoring to reduce risk and support availability.
User Responsibility
Users should protect passwords, log out of shared devices, and notify us promptly if they suspect unauthorized access.
Your Privacy Rights and Choices
Depending on your location and relationship with SWAPP, you may have rights regarding your personal information. These may include the right to access, correct, delete, restrict, or object to certain processing, as well as the right to data portability or to withdraw consent where applicable.
If you interact with a church-managed SWAPP account, some rights requests may need to be coordinated through the organization that controls that data.
Access
Request a copy of the information we maintain about you, subject to applicable legal limitations.
Correction
Ask us to correct inaccurate or incomplete information associated with your account.
Deletion
Request deletion of certain data where permitted by law, contractual obligations, or legitimate business needs.
Communication Preferences
You may opt out of non-essential communications where allowed, while still receiving required service notices.
Children's Privacy
SWAPP is intended for use by churches, ministry teams, and adult administrators. We do not knowingly collect personal information from children without appropriate authorization and oversight. If you believe a child has provided personal information to us without proper permission, please contact us so we can review and address the matter.
International Data Transfers
If you access SWAPP from outside the United States, your information may be processed in countries that may have different data protection laws than your jurisdiction. By using our services, you understand that your information may be transferred and processed in locations where we and our providers operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or service offerings. When we make material updates, we may post a notice on our website or otherwise notify affected users as required by law. Your continued use of SWAPP after an update becomes effective signifies your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy, your data, or our privacy practices, contact us through our website or by reaching out to our support team. We will make reasonable efforts to respond promptly and address your concerns.
Frequently Asked Questions
Does SWAPP sell personal information?
No. SWAPP does not sell personal information.
Who controls the data in a church-managed account?
In many cases, the church or organization that uses SWAPP controls the information submitted by its members and users within that account.
How is my payment information handled?
Payment-related data is processed through secure third-party payment providers as needed to complete transactions and manage billing.
Can I request access or deletion of my data?
Yes, where applicable. Submit a request through our contact page and we will review it in accordance with relevant legal and contractual requirements.
Why does SWAPP use cookies?
Cookies help us keep the website functional, remember preferences, and understand how visitors use our pages so we can improve performance and usability.