Our Commitment to Privacy
This Privacy Policy explains how SWAPP collects, uses, discloses, retains, and protects information when you access our website, register for services, or use our church app and related tools. By using SWAPP, you acknowledge that you have read and understood this policy.
Data Minimization
We collect only the information needed to provide, secure, and improve our services.
Secure Processing
We use technical and organizational safeguards designed to protect your information.
User Control
You can request access, correction, deletion, or restriction of certain personal data.
Clear Disclosure
We explain when information may be shared with vendors, partners, or legal authorities.
Information We Collect
SWAPP may collect information you provide directly when you create an account, request a demo, subscribe to updates, communicate with our support team, or use features within the platform. This may include your name, email address, phone number, organization name, role, and any content you submit through forms, messages, or support requests.
When you use the platform, we may also collect technical and usage data such as IP address, device type, browser information, operating system, referral source, pages viewed, time spent, clicks, error logs, and session activity. This information helps us maintain security, diagnose issues, and improve performance.
If your organization uploads or stores ministry-related content, contact records, prayer requests, giving records, event details, or communication history in SWAPP, that information is processed on behalf of your organization according to its instructions and your applicable agreements.
Categories of Data
Account Data: profile details, login credentials, and organization metadata.
Usage Data: analytics, activity logs, and feature interaction signals.
Communication Data: support tickets, emails, and form submissions.
Content Data: records or materials uploaded by you or your organization.
How We Use Information
We use personal information to operate SWAPP, deliver requested services, enhance user experience, meet legal requirements, and protect the integrity of our systems. Depending on how you interact with us, we may use your information to:
Provide the Service
Create accounts, authenticate users, deliver app functionality, and respond to support needs.
Improve Performance
Analyze app usage, identify bugs, optimize workflows, and enhance product design.
Communicate Updates
Send service notices, confirmations, security alerts, product announcements, and administrative messages.
Maintain Security
Detect fraud, prevent abuse, monitor suspicious activity, and enforce our terms and policies.
Legal Compliance
Comply with applicable laws, respond to lawful requests, and preserve evidence when required.
Sharing and Disclosure
We do not sell your personal information. We may share data only in limited circumstances, including with:
Service Providers: trusted vendors that help us host, analyze, secure, and deliver our services.
Your Organization: administrators or authorized users within your church, ministry, or business account.
Legal Recipients: courts, regulators, or law enforcement when we are required to comply with the law.
Business Transfers: parties involved in a merger, acquisition, financing, or sale of assets.
Data Retention and Security
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, maintain business records, and enforce agreements. Retention periods may vary based on the type of data, our relationship with you, and operational or legal requirements.
We implement administrative, physical, and technical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, secure transmission protocols, authentication controls, logging, monitoring, and limited permissions.
No method of transmission or storage is completely secure. While we work to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for using the platform in a secure manner.
Your Privacy Rights
Depending on your location and the way you use SWAPP, you may have rights related to your personal information. These rights may include the ability to access, correct, update, delete, or restrict certain uses of your information, as well as the right to object to specific processing activities where permitted by law.
Access
Request confirmation of whether we process your personal data and obtain a copy when available.
Correction
Ask us to update information that is incomplete, inaccurate, or outdated.
Deletion
Request deletion of certain information, subject to legal or operational exceptions.
Restriction
Limit certain processing where applicable under local privacy laws.
To exercise your rights, contact us using the information on our Contact page. We may need to verify your identity before responding to a request. If you are associated with an organization using SWAPP, please note that your organization may control certain account or content data, and we may refer requests to the relevant administrator when appropriate.
Cookies, Analytics, and Tracking
We may use cookies, pixels, tags, local storage, and similar technologies to help the website function, remember preferences, measure traffic, and improve usability. These tools may support authentication, session management, security, performance analytics, and content optimization.
You can usually manage cookie settings through your browser controls. Disabling certain cookies may affect site functionality or limit some features. Where required by law, we will request consent before placing non-essential cookies or similar tracking technologies.
Children’s Privacy
SWAPP is not directed to children under the age required by applicable law to provide consent for online services. We do not knowingly collect personal information from children without appropriate authorization. If we learn that we have collected such information in violation of this policy, we will take appropriate steps to delete it.
International Users
If you access SWAPP from outside the jurisdiction where our servers or service providers are located, your information may be processed in countries that may have different data protection laws than your home country. By using the service, you understand that your information may be transferred to, stored in, and processed in other jurisdictions as necessary to operate the platform.
Third-Party Links and Services
Our website or app may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing information with them or authorizing access to your account.
Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we make material changes, we will post the revised policy and update the effective date if applicable. Your continued use of SWAPP after an update means you acknowledge the revised policy.
Contact Us
If you have questions about this Privacy Policy, our data practices, or your rights, please contact us through our Contact page or the support channels provided in your account area. We will do our best to respond promptly and appropriately.
Frequently Asked Questions
What personal information does SWAPP collect?
We may collect account details, contact information, usage data, technical data, support communications, and content submitted by you or your organization within the platform.
Does SWAPP sell my information?
No. SWAPP does not sell personal information. We may share information only in limited cases such as with service providers, your organization, legal authorities, or in connection with a business transaction.
How can I request access or deletion of my data?
You can contact us through our Contact page to make a privacy request. We may need to verify your identity and may refer some requests to your organization’s administrator if applicable.
How long do you keep my data?
We retain data only as long as necessary for service delivery, legal compliance, dispute resolution, security, and legitimate business operations. Retention periods depend on the type of data and context of use.
Are cookies used on the website?
Yes, we may use cookies and similar technologies for functionality, analytics, security, and performance. You can control cookies through your browser settings, and in some jurisdictions we will ask for consent before using non-essential cookies.
Who should I contact with privacy concerns?
Please reach out through the Contact page or the support options in your account. We welcome questions about how information is handled and will help direct your request appropriately.