How We Handle Your Information
This Privacy Policy describes the principles, safeguards, and operational controls SWAPP uses to protect personal information collected through our website, registration forms, support channels, marketing pages, and software services.
Transparency
We explain what information is collected and why.
Security
We use reasonable safeguards to help protect data.
Choice
You can manage communications and account preferences.
Compliance
We aim to align with applicable privacy laws and standards.
Support
Questions? Our team can help clarify our practices.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected by SWAPP through our websites, landing pages, registration flows, customer support interactions, email communications, and any related digital services we operate. It also applies to information we process on behalf of churches, ministries, and organizational customers that use our platform.
When a church or organization uses SWAPP as a service provider, that organization may control certain account data, member records, attendance, giving, messaging, or other content within the platform. In those cases, the organization’s own policies may also apply to the data they collect and manage. We process such information according to our contractual obligations and applicable law.
2. Information We Collect
Information You Provide
We may collect your name, email address, phone number, organization name, job title, login credentials, payment details, support requests, and any content you submit through forms, chats, or emails.
Account and Usage Data
We may collect data about how you use our site and services, including page views, clicks, device identifiers, browser type, IP address, approximate location, timestamps, and referring URLs.
Service Data
Depending on your use of SWAPP, we may process church-related records such as events, prayer requests, attendance, giving records, messages, volunteer data, and member information submitted by your organization.
3. How We Use Information
We use collected information to provide, maintain, secure, and improve our products and services. This includes creating and managing accounts, delivering app functionality, authenticating users, processing transactions, sending service-related communications, and responding to support requests.
We may also use information to analyze site performance, detect fraud or abuse, troubleshoot issues, enforce our terms, and develop new features. If you opt in to marketing communications, we may use your contact information to send updates, promotions, educational content, or product announcements.
Where required by law, we will obtain consent before using personal information for purposes that require it. You may withdraw consent at any time by following the unsubscribe instructions in our emails or by contacting us directly.
4. Cookies, Analytics, and Tracking Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies to operate effectively, understand user behavior, remember preferences, and measure the performance of our pages and campaigns. These tools help us improve usability and deliver a better experience.
Analytics data may be collected in aggregate or pseudonymized form. Depending on your browser settings, you may be able to block or delete cookies. Please note that disabling certain cookies may affect the functionality of some pages or features.
If we use third-party analytics or advertising tools, those providers may also collect or receive data according to their own privacy practices. We encourage you to review the privacy policies of any third-party services you interact with through our website.
5. How We Share Information
We do not sell personal information in the traditional sense. We may share information with trusted service providers who help us host infrastructure, process payments, send email, provide analytics, manage security, or deliver customer support on our behalf.
We may also share information when required by law, regulation, legal process, or enforceable governmental request; to protect our rights, property, users, or systems; or in connection with a merger, acquisition, financing, reorganization, or sale of assets.
When SWAPP processes data on behalf of a church or organization, that organization may access or control its own data within the platform. In such cases, the organization is responsible for how it uses, discloses, and manages that information under its own policies and legal obligations.
6. Data Security
We implement reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption in transit, system monitoring, secure development practices, and limited administrative access.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we work hard to protect information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately so we can investigate and take appropriate action.
7. Data Retention
We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal and accounting obligations, resolve disputes, enforce agreements, and maintain platform integrity. Retention periods may vary based on the type of data, our relationship with you, and applicable law.
When information is no longer needed, we may delete, anonymize, or securely archive it. If an organization closes its account or requests deletion, some data may still be retained where required for legal, compliance, or legitimate business purposes.
8. Your Privacy Rights and Choices
Access
You may request details about the personal information we maintain about you.
Correction
You can ask us to update inaccurate or incomplete information when appropriate.
Deletion
In some cases, you may request deletion of your personal information, subject to legal limits.
Opt-Out
You may unsubscribe from marketing emails and limit certain optional communications.
Depending on your location, you may have additional rights under applicable privacy laws, such as the right to object to certain processing, restrict processing, or obtain a portable copy of your information. If you would like to exercise a privacy right, please contact us using the information below.
9. Children’s Privacy
Our website and services are not intended for children under the age required by applicable law without appropriate consent or supervision. We do not knowingly collect personal information from children except as permitted through authorized organizational use cases and in accordance with applicable legal requirements.
If you believe a child has provided personal information to us without proper authorization, please contact us so we can review and address the matter promptly.
10. International Users
If you access SWAPP from outside the United States, please understand that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. Privacy laws in those jurisdictions may differ from those in your home country.
Where required, we use lawful mechanisms designed to help protect cross-border transfers of personal data. By using our website or services, you acknowledge that your information may be processed in the locations necessary to provide the service.
11. Third-Party Links and Services
Our website may include links to third-party websites, services, payment processors, or integrations that are not controlled by SWAPP. If you follow a third-party link or interact with an external service, their own privacy policy and terms will apply to the information you provide.
We encourage you to review the privacy practices of any third-party service before sharing personal information with them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we may post the updated policy on this page and revise the effective date at the top or bottom of the policy as appropriate.
We encourage you to review this page periodically so you remain informed about how we protect your information.
13. Contact Us
If you have questions about this Privacy Policy, our data practices, or your rights, please contact us using the details below. We will do our best to respond promptly and help you understand how your information is handled.
SWAPP Support
Phone: (616) 914-8392
Website: Contact Page
Service: Church app, CRM, giving, messaging, events, and outreach platform
Frequently Asked Questions
What information does SWAPP collect?
We collect information you provide directly, such as your name, email, and account details, plus usage data, analytics data, and service-related information needed to operate the platform.
Does SWAPP sell my personal information?
We do not sell personal information in the traditional sense. We may share information with service providers and partners that support our business operations, subject to appropriate safeguards and legal requirements.
Can I request deletion of my data?
Yes, in many cases you may request deletion or correction of your personal information, subject to legal obligations, contractual requirements, and legitimate business needs.
How do I stop marketing emails?
You can unsubscribe using the link in our emails or contact us directly to update your communication preferences.
Who owns data entered by a church or organization?
In many cases, the church or organization using SWAPP controls the data it enters into the platform and is responsible for its own privacy practices, while we process that data as a service provider.