How SWAPP Handles Your Information

Privacy You Can Understand

This Privacy Policy explains the information SWAPP may collect, the reasons we collect it, how it may be used, and the choices you have regarding your personal information. We aim to keep this page clear, practical, and easy to review for churches, staff members, volunteers, and website visitors.

1. Information We Collect

SWAPP may collect information you provide directly when you create an account, request a demo, contact our team, subscribe to updates, or use our services. This may include your name, email address, phone number, organization name, role, login credentials, billing details, and any other information you choose to submit through forms, support requests, or in-app features.

We may also collect information automatically when you visit our website or use the platform. This can include device type, browser type, IP address, operating system, referring pages, approximate location derived from IP, timestamps, usage activity, pages viewed, and interactions with features or content. We may collect certain data through cookies and similar technologies to improve website performance, personalize experiences, and analyze traffic patterns.

In addition, if your organization uses SWAPP for member engagement, giving, events, communication, or follow-up workflows, we may process information provided by your organization about its members, guests, donors, volunteers, or staff. In those cases, your organization controls the data it submits, and SWAPP processes that information on its behalf as a service provider or processor, subject to applicable agreements.

2. How We Use Information

We use the information we collect to operate, maintain, and improve our website, products, and customer support. This includes creating and managing accounts, authenticating users, providing requested services, processing transactions, responding to inquiries, sending administrative communications, and delivering product updates.

We may also use data to understand usage trends, measure feature performance, detect and prevent fraud or unauthorized access, troubleshoot technical issues, comply with legal obligations, and enforce our terms, policies, and agreements. Where permitted, we may use information to send marketing communications about SWAPP products, features, events, or resources that may be relevant to your organization.

If you interact with a church or organization using SWAPP, your information may also be used by that organization for ministry administration, follow-up, event coordination, donor communication, prayer requests, or similar operational purposes. In those situations, the organization determines the purpose and means of its use of your data, and you should review that organization’s own privacy practices as well.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, local storage, and similar technologies to support functionality and analytics. These technologies help us remember preferences, maintain session state, understand how visitors move through pages, and improve the overall experience. Some cookies are essential for the operation of the site, while others are used for performance or marketing purposes.

You can manage cookie settings through your browser controls or device settings. Please note that disabling certain cookies may affect site functionality, limit some features, or reduce the personalization of your experience. Where required by law, we will request your consent before placing non-essential cookies on your device.

4. How We Share Information

We do not sell your personal information. We may share information with trusted service providers that assist us with hosting, analytics, billing, communications, customer support, security, and other operational services. These providers are authorized to use information only as necessary to perform services on our behalf.

We may disclose information if required to do so by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of SWAPP, our users, or others. We may also share information in connection with a business transaction such as a merger, acquisition, financing, or sale of assets, subject to applicable legal requirements.

When your organization uses SWAPP to manage its own communications or internal workflows, that organization may access and share the data it controls according to its own policies. We recommend that individuals review the privacy notices of the churches or organizations that collect their information through our platform.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, encryption in transit, secure infrastructure practices, routine monitoring, and internal policies governing data access.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. However, we work to maintain appropriate protections based on the nature of the information we process and the risks involved. We also encourage users to protect their account credentials, use strong passwords, and notify us promptly of any suspected unauthorized activity.

6. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, delete, restrict, or object to certain processing activities. You may also have the right to request a copy of the personal information we hold about you or to withdraw consent where processing is based on consent.

You can contact us to request updates to your information or to ask questions about how your data is used. If you receive marketing emails from us, you can opt out using the unsubscribe link in those communications or by contacting our support team. Please note that even if you opt out of marketing, we may still send important transactional or service-related messages.

If your data was collected or managed by a church or organization using SWAPP, you may need to contact that organization directly to exercise certain rights over that data, because they may be the data controller for those records.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal and accounting obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on the type of data, the nature of the relationship, and legal requirements.

When data is no longer needed, we may delete, anonymize, or securely archive it in accordance with our retention practices. In some cases, we may retain limited information for fraud prevention, security, or audit purposes even after an account is closed or a service relationship ends.

8. Children’s Privacy

SWAPP is not intended for use by children under 13 without appropriate authorization and supervision. We do not knowingly collect personal information directly from children under 13 through our public website. If we learn that we have collected such information without appropriate consent, we will take reasonable steps to delete it.

Churches and organizations using SWAPP are responsible for determining how they collect and manage information involving minors in compliance with applicable laws and their own policies. Parents or guardians who believe a child’s information may have been submitted to us should contact us so we can review and address the request appropriately.

9. International and Regional Privacy Considerations

If you access SWAPP from outside the United States, please understand that your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. Data protection laws in those jurisdictions may differ from the laws in your country or region.

Where required by applicable law, we will take steps to implement appropriate safeguards for cross-border data transfers. This may include contractual protections or other measures intended to help ensure your information receives a level of protection consistent with legal requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will post the updated policy on this page and revise the effective date if applicable.

We encourage you to review this page periodically so you remain informed about how we protect and handle information. Your continued use of our website or services after changes are posted means you acknowledge the updated policy to the extent permitted by law.

11. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us through the methods listed on our Contact page. We will do our best to respond promptly and address your request in a clear and helpful manner.

For data rights requests, please include enough detail for us to verify your identity and understand the nature of your request. If you are contacting us on behalf of a church or organization, please specify your role and the account or service involved so we can route your inquiry appropriately.

Privacy Matters to Us

We believe trust is built through clarity, accountability, and responsible data practices. SWAPP is designed to help churches and organizations serve people well while respecting the privacy of every user, visitor, donor, volunteer, and member.