Your Trust Matters
SWAPP is designed to help churches communicate, organize, and serve effectively. We treat privacy as a core product requirement, not an afterthought. This policy outlines what information we collect, why we collect it, how we use it, and the choices available to you.
Transparency
We explain what data is collected and how it is used across our services.
Security
We use administrative, technical, and physical safeguards to protect information.
User Control
We provide access, correction, deletion, and communication preferences where applicable.
Responsible Use
We use data only to deliver, improve, support, and secure the SWAPP platform.
Church-Focused
Our tools are built for ministry workflows, outreach, prayer, events, and engagement.
Information We Collect
We collect information in several ways to operate our website, provide the SWAPP application, support church administrators, and improve the user experience. The type of information we collect depends on how you interact with us.
Information You Provide Directly
You may provide information when you register for an account, request a demo, contact support, subscribe to updates, fill out forms, submit prayer requests, join events, or use in-app messaging features. This may include your name, email address, phone number, organization or church name, role, login credentials, and any content you choose to submit.
Information Collected Automatically
When you visit our website or use SWAPP, we may automatically collect device and usage information such as IP address, browser type, operating system, referring pages, timestamps, pages viewed, clicks, approximate location, and diagnostic data. We may also collect session and preference data through cookies or similar technologies.
Information From Churches and Organizations
If your church or organization uses SWAPP, authorized administrators may upload or enter member records, event information, attendance details, communications history, giving records, follow-up notes, prayer requests, and other ministry-related data. The organization that supplies such data is typically responsible for determining the lawful basis for collection and use.
How We Use Information
Service Delivery
We use information to create accounts, authenticate users, enable church workflows, send notifications, manage events, process requests, and provide the features you expect from the platform.
Support and Communication
We may use contact information to respond to questions, deliver service messages, provide administrative notices, share product updates, and communicate about support issues or policy changes.
Analytics and Improvement
We analyze usage patterns to understand performance, improve navigation, fix bugs, refine features, and make the website and application faster, more reliable, and easier to use.
Security and Compliance
We use information to monitor for fraud, abuse, unauthorized access, and security incidents, and to comply with legal, contractual, and regulatory obligations when applicable.
Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and related technologies to remember preferences, improve performance, measure traffic, and support core functionality. Cookies help us understand how visitors interact with our pages and allow us to deliver a more consistent experience.
You can usually configure your browser to refuse some or all cookies or to alert you when cookies are being used. However, if you disable certain cookies, some portions of the website or application may not function properly.
How We Share Information
We do not sell personal information in the ordinary sense of the word. We may share information only in limited circumstances, including:
Service Providers
With trusted vendors that help us host, maintain, analyze, secure, and support the platform.
Church Administrators
With authorized users inside your organization, based on the permissions assigned by that organization.
Legal Requirements
When disclosure is required to comply with applicable law, legal process, or enforce our agreements.
Business Operations
In connection with a merger, acquisition, restructuring, financing, or similar corporate transaction.
Data Retention and Security
We retain information for as long as necessary to provide our services, maintain account functionality, satisfy organizational needs, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary depending on the type of data, the purpose for which it was collected, and applicable legal requirements.
We implement reasonable safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, authentication procedures, encryption in transit where appropriate, secure hosting practices, and internal policies governing data access.
No system is perfectly secure, and we cannot guarantee absolute security. If we become aware of a data incident affecting your information, we will take appropriate steps consistent with our obligations and incident response procedures.
Your Privacy Rights and Choices
Depending on where you live and how you use SWAPP, you may have rights regarding your personal information. These may include the right to access, correct, update, delete, or restrict certain uses of your data, as well as the right to object to some processing activities.
Account and Communication Choices
You may be able to update profile details through your account settings or by contacting us. You can also opt out of non-essential promotional messages by following the unsubscribe instructions in those communications, where available.
Organization-Managed Data
If your information is controlled by a church or organization using SWAPP, requests to access, correct, or delete that information may need to be directed to the organization administrator, because the organization may be the primary controller of that data.
How to Submit a Request
To submit a privacy request, please use our contact page with sufficient detail so we can verify your identity and respond appropriately. We may ask for additional information before fulfilling a request when required for security or legal reasons.
Children’s Privacy
Our website and services are not directed to children under the age required by applicable law without appropriate consent. We do not knowingly collect personal information from children in a manner that violates applicable legal requirements. If you believe a child has provided personal information to us without proper authorization, please contact us so we can review and take appropriate action.
International and Third-Party Services
Our infrastructure or service providers may process information in jurisdictions different from where you live. When that occurs, we take steps intended to support lawful transfers and appropriate safeguards as required by applicable law.
Our website may contain links to third-party sites, services, or integrations. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies before providing information to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. When we make material changes, we will post the updated version on this page and adjust the effective date or revision date where appropriate. Continued use of the website or SWAPP after a change becomes effective indicates acceptance of the updated policy to the extent permitted by law.
Contact Us
If you have questions about this Privacy Policy, our handling of personal information, or your rights and choices, please contact our team through the contact page. We will do our best to respond promptly and professionally.
Contact SWAPPFrequently Asked Questions
What information does SWAPP collect?
We may collect information you provide directly, such as name and email address, along with usage data, device data, and church-managed records needed to operate the platform.
Does SWAPP sell personal data?
We do not sell personal information in the ordinary sense. We may share information only with service providers, administrators, or where required by law.
Can I request deletion of my information?
In some cases, yes. Your ability to delete information may depend on the type of data and whether it is managed by your church or organization.
How do cookies work on your website?
Cookies help us remember preferences, improve performance, and understand website usage. You can manage cookies through your browser settings.
How can I contact SWAPP about privacy?
Please visit our contact page to send your privacy question or request, and we will review it as quickly as possible.