Your Privacy Matters
This Privacy Policy describes how SWAPP collects and processes information in connection with our website, church app, CRM tools, and support channels. We use straightforward language so you can quickly understand what data we collect, why we collect it, and how it is protected.
Transparency
We explain what information we collect and how it is used.
Security
We implement safeguards designed to protect your data.
Control
We provide options to manage access, preferences, and communications.
Compliance
We aim to meet applicable privacy and data protection requirements.
Support
Questions? Our team is available to help with privacy requests.
Information We Collect
We collect only the information necessary to operate, improve, and secure our services. The type of data we receive depends on how you interact with SWAPP.
Information You Provide
Examples include your name, email address, phone number, church or organization details, billing information, support requests, and any content you submit through forms, messages, or account settings.
Account & Service Data
When you use our platform, we may store account credentials, administrative settings, user roles, event details, giving records, communication logs, and other information needed to deliver core functionality.
Usage & Device Data
We may collect IP address, browser type, device identifiers, pages visited, access times, referral data, and analytics information to improve performance, monitor reliability, and strengthen security.
Cookies & Similar Technologies
Our website may use cookies, pixels, and related tools to remember preferences, measure traffic, and help us understand how visitors use our site and services.
How We Use Information
SWAPP uses information to provide services, improve product experience, and maintain safe, effective operations. We do not sell personal information in the ordinary sense of the term.
Service Delivery
We use data to create and manage accounts, process requests, support user activity, provide app functionality, and deliver features like messaging, event management, giving, and follow-up workflows.
Communication
We may use your contact information to send transactional notices, service updates, security alerts, onboarding materials, and responses to support inquiries.
Product Improvement
We review aggregated usage data to understand engagement, identify issues, improve user experience, and develop new capabilities that serve our customers more effectively.
Security & Fraud Prevention
We use technical and operational data to detect abuse, prevent unauthorized access, troubleshoot problems, and protect the integrity of our services and users.
Legal & Compliance
In some cases, we use or disclose information when needed to comply with law, enforce terms, respond to lawful requests, or protect rights and property.
How We Share Information
We share personal data only in limited circumstances and with appropriate safeguards.
Service Providers
We may share information with trusted vendors that help us host, maintain, secure, analyze, and support the platform. These providers may only use data on our behalf and under contract.
Business Operations
If SWAPP undergoes a merger, acquisition, financing, or asset transfer, information may be disclosed as part of that transaction subject to applicable protections.
Legal Obligations
We may disclose information when required by law, subpoena, court order, or other valid legal process, or when necessary to prevent harm or investigate suspected misconduct.
At Your Direction
We may share information when you instruct us to do so or when your organization administrators configure integrations, features, or connected services that involve data sharing.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.
Security Measures
Security measures may include access controls, authentication systems, encryption in transit where appropriate, network monitoring, and procedures intended to reduce risk. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Retention
We retain information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes. Retention periods may vary based on the type of data and the nature of your relationship with SWAPP.
Your Rights and Choices
Depending on your location and relationship with SWAPP, you may have rights relating to your personal information.
Access & Correction
You may request access to your personal information or ask us to correct inaccuracies where permitted by law and supported by our systems.
Deletion
You may request deletion of certain personal information, subject to legal obligations, contractual requirements, and legitimate business needs.
Opt-Out Choices
You can opt out of non-essential communications by following unsubscribe instructions or contacting us directly. Some transactional messages may still be necessary for service operation.
Cookie Controls
Most browsers allow you to manage cookies through settings. Disabling cookies may affect functionality or limit some site features.
Children’s Privacy
SWAPP is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate steps.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will revise the effective date or provide additional notice as appropriate.
Effective Date
This Privacy Policy is effective as of the date it is posted on our website. Continued use of our services after updates means you acknowledge the revised policy, subject to applicable law.
Contact Us About Privacy
If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us and we will respond as soon as reasonably possible.
Contact SWAPP SupportFrequently Asked Questions
What information does SWAPP collect?
We collect information you provide directly, account and service data, usage and device information, and cookie-related data used to operate and improve our website and services.
Does SWAPP sell personal information?
We do not sell personal information in the ordinary sense of the term. We may share information with service providers or as otherwise described in this policy.
How long do you keep my data?
We keep data for as long as needed to provide services, meet legal obligations, resolve disputes, and support legitimate business purposes. Retention varies based on the type of information.
How can I request changes or deletion?
You can contact us through our contact page to request access, correction, deletion, or assistance with privacy-related concerns. We may need to verify your identity before completing the request.
Will this policy change?
Yes. We may update this policy periodically to reflect changes in our services, legal requirements, or data practices. We encourage you to review it regularly.