How We Handle Personal Information
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have as a visitor, customer, church member, administrator, or app user.
Data Collection
We collect only the information needed to operate, improve, and secure our services.
Data Use
Your information helps us provide accounts, support, communications, and platform functionality.
Data Protection
We use administrative, technical, and physical safeguards to protect your information.
Your Choices
You may request access, correction, deletion, or limitation of certain uses where applicable.
Transparency
We strive to explain our practices clearly so you can make informed decisions about your data.
1. Information We Collect
We may collect information directly from you, automatically from your device, and from third parties that help us deliver our services. The specific information collected depends on how you interact with SWAPP, including website visits, account registration, church app usage, support requests, and communications with our team.
Information You Provide
When you fill out forms, request a demo, create an account, register for a trial, contact us, or use our platform, you may provide your name, email address, phone number, organization name, role, login credentials, messages, prayer requests, donation-related details, event participation information, and other content you choose to submit.
Information Collected Automatically
We may automatically collect IP address, browser type, device identifiers, operating system, referring URLs, page views, timestamps, usage activity, and cookie or similar tracking data. This information helps us maintain security, diagnose issues, measure engagement, and improve site performance.
2. How We Use Information
We use collected information for operational, contractual, security, and support purposes. In particular, we may use your information to create and manage accounts, provide products and services, process communications, respond to inquiries, personalize user experiences, and send service-related notices.
Service Delivery and Support
Your information allows us to authenticate users, provide access to the platform, troubleshoot technical issues, support ministry workflows, and deliver requested functionality such as messaging, giving, event management, outreach, and prayer features.
Communication and Improvement
We may use your information to communicate with you about updates, account changes, policy notices, feature releases, and customer support. We also analyze usage trends to refine the website, improve reliability, and develop new features.
Sharing, Retention, and Security
We limit disclosure of personal information and retain it only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Service Providers
We may share data with trusted vendors that help host, analyze, support, or secure the platform.
Legal Compliance
Information may be disclosed when required by law, court order, subpoena, or other legal process.
Business Transfers
If we undergo a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
Retention
We keep information only for the period necessary to provide the service and meet legal or business needs.
Security
We implement safeguards designed to protect against unauthorized access, loss, misuse, or alteration.
3. Cookies and Analytics
We may use cookies, pixel tags, local storage, and similar technologies to remember preferences, understand traffic patterns, and improve functionality. These tools help us analyze website performance and user engagement.
You can usually control cookies through your browser settings. If you disable cookies, some website features may not function as intended.
Third-Party Analytics
We may use analytics tools from third parties to help us understand how users interact with our pages and services. Those providers may collect information in accordance with their own privacy policies.
4. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information. You may also be able to object to or restrict certain processing activities, or withdraw consent where we rely on consent as a lawful basis.
How to Exercise Rights
To submit a privacy request, contact us using the details below. We may need to verify your identity before completing the request. We will respond in accordance with applicable law and within a reasonable timeframe.
Marketing Preferences
If you receive promotional communications from us, you can opt out by following the unsubscribe instructions in those messages or by contacting us directly.
Contact Us About Privacy
If you have questions about this Privacy Policy, our data practices, or your rights, please contact us and we will do our best to help.
5. Children’s Privacy
Our services are not directed to children under the age required by applicable law for consent, and we do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided us personal information, please contact us so we can investigate and take appropriate action.
6. International Users
If you access our services from outside the United States, your information may be processed in jurisdictions with different data protection laws. By using our services, you understand that your information may be transferred to, stored in, and processed in those locations as permitted by law.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. When we do, we will revise the effective date and post the updated policy on this page. We encourage you to review it periodically.
Your continued use of our website or services after changes are posted means you acknowledge the updated policy, subject to any additional consent requirements under applicable law.
Frequently Asked Questions
What information does SWAPP collect?
We collect information you provide directly, information collected automatically through your device and browser, and data from trusted service providers where applicable.
Does SWAPP sell personal information?
We do not sell personal information in the ordinary sense of the term. If our practices change, we will update this policy and provide any legally required notices or choices.
How do I request access or deletion?
You can contact us using the details above to request access, correction, deletion, or other privacy rights where available. We may need to verify your identity first.
How long do you keep my data?
We retain personal information only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.
How can I contact SWAPP about privacy?
You can email [email protected] or call (616) 914-8392 for privacy-related questions, requests, or concerns.