Your Trust Matters
This Privacy Policy explains how SWAPP collects, uses, shares, and safeguards information when you visit our website, register for services, use our platform, or communicate with our team. We build software for churches and ministries, and we understand that privacy is essential when handling sensitive community data.
Transparency
We explain what we collect, why we collect it, and how it is used.
Security
We use reasonable safeguards designed to protect personal information.
Control
You can update preferences and request changes where applicable.
Compliance
We strive to align with applicable privacy and consumer protection laws.
Accountability
We maintain internal processes to manage data responsibly.
Information We Collect
Depending on how you interact with SWAPP, we may collect the following categories of information:
Information You Provide
Contact details, account registration data, inquiry submissions, support requests, and any content you choose to send us.
Church App Data
Information entered into the platform by authorized users such as member profiles, event details, communication logs, and administrative records.
Usage & Device Data
IP address, browser type, pages visited, timestamps, device identifiers, and diagnostic information collected through website and application analytics.
Payment & Billing Data
If applicable, billing information and transaction details processed by third-party payment providers or service partners.
How We Use Information
We use collected information to operate our website and software, deliver requested services, provide customer support, improve product performance, and communicate important updates. We may also use data to personalize experiences, diagnose technical issues, prevent fraud, and maintain platform security.
For churches and ministries using SWAPP, information submitted through the platform is used to provide app functionality such as member communication, outreach workflows, event management, prayer requests, and administrative reporting.
We do not sell personal information in the traditional sense. Any disclosure of data to service providers is limited to the purpose of delivering, securing, or improving our services.
Operational Uses
Account setup, service delivery, troubleshooting, product maintenance, and customer communications.
Analytical Uses
Measuring traffic, understanding feature usage, and improving user experience across devices.
Security Uses
Detecting abuse, protecting accounts, preventing unauthorized access, and responding to incidents.
How Information Is Shared
We may share information only in limited, necessary circumstances:
Service Providers
We may share data with trusted vendors that help with hosting, analytics, support, payment processing, communications, and infrastructure.
Authorized Users
In church and ministry deployments, administrators and other authorized users may access information within the permissions configured by the customer.
Legal Requirements
We may disclose information when required by law, court order, regulatory process, or to protect our rights, users, or the public.
Business Transfers
If SWAPP undergoes a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction.
Cookies, Analytics, and Tracking
We may use cookies and similar technologies to support core functionality, remember preferences, analyze traffic, and improve performance.
Essential Cookies
Required for basic site and application functionality, such as login sessions and security features.
Performance Cookies
Help us understand how visitors use our site so we can improve usability and content relevance.
Preference Cookies
Store settings and user choices to create a more consistent experience across visits.
Data Retention
We retain personal information only as long as necessary for legitimate business purposes, legal obligations, dispute resolution, and service administration. Retention periods may vary by data type and customer configuration.
Security Practices
We implement administrative, technical, and organizational safeguards designed to reduce risk, including access controls, secure transmission practices, and system monitoring. No method of transmission or storage is completely secure, but we work diligently to protect data.
Children’s Privacy
Our services are not directed to children under the age required by applicable law. If we learn that personal information has been collected from a child without appropriate consent, we will take steps to delete it as required.
Your Privacy Rights
Depending on where you live, you may have rights regarding the personal information we hold about you.
Access
You may request access to the personal information associated with your account or interaction with SWAPP.
Correction
You may request that inaccurate or incomplete information be updated or corrected where applicable.
Deletion
You may request deletion of certain personal information, subject to legal and operational limitations.
Opt-Out
You may opt out of certain marketing communications and manage preferences through available settings or by contacting us.
Third-Party Links and Services
Our website or platform may contain links to third-party websites, embedded tools, integrations, or services that we do not operate. Their privacy practices are governed by their own policies, not ours. We encourage you to review those policies before using third-party services.
If you access SWAPP through integrations or connect external tools, information may be processed by those providers according to their respective terms and privacy statements. We are not responsible for the privacy or security practices of external sites or platforms.
For questions about a third-party integration used with your account, please contact the third party directly or reach out to our support team for guidance.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. When we make material changes, we will revise the effective date and may provide additional notice as appropriate. Continued use of our website or services after an update means you acknowledge the revised policy.
Contact Us
If you have questions about this Privacy Policy, your information, or our data practices, please contact us using the information available on our Contact page. We will review your request and respond as soon as reasonably possible.
For privacy-related requests, please include enough information for us to verify your identity and locate the relevant records. This helps us protect your account and process your request securely.
Frequently Asked Questions
Does SWAPP sell my personal information?
No. SWAPP does not sell personal information in the traditional sense. We may share data with service providers only as needed to operate and improve our services.
Who can access church data stored in SWAPP?
Access is controlled by the customer’s administrator settings. Authorized users can view only the information and tools permitted by their assigned role.
How long do you keep my information?
We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the data type and context.
Can I request deletion of my data?
Yes, you may request deletion of certain personal information, subject to applicable legal requirements and technical limitations.
How do I contact SWAPP about privacy?
Use the contact information on our Contact page to submit a privacy inquiry or request. Please provide enough detail to help us verify and process your request.