How We Protect Your Information
SWAPP is designed to support churches and organizations with secure, reliable tools for communication, outreach, giving, events, and engagement. Our privacy practices are built to minimize risk, limit unnecessary collection, and protect the data entrusted to us.
Data Minimization
We only collect information that is necessary to provide, maintain, and improve the SWAPP platform and related services.
Access Control
We use role-based permissions, authentication controls, and operational safeguards to reduce unauthorized access to data.
Secure Processing
We implement administrative, technical, and physical measures intended to protect personal information from loss, misuse, and alteration.
Transparency
We aim to clearly explain how data is collected, used, stored, and shared so organizations can make informed decisions.
User Choices
Depending on your role and account settings, you may access, update, export, or request deletion of certain information.
1. Information We Collect
We may collect information in several ways when you interact with SWAPP. This can include information you provide directly, information collected automatically, and information provided by your organization or account administrator.
Information you provide directly
This may include your name, email address, phone number, organization name, login credentials, profile details, form submissions, prayer requests, event registrations, messages, giving-related information, and any content you choose to submit through the platform.
Information collected automatically
When you use our website or application, we may automatically collect technical data such as device type, browser type, operating system, IP address, referring URLs, session activity, pages viewed, timestamps, and usage analytics.
Information from organizations
If you are part of a church or organization using SWAPP, your administrator may enter or manage information about you, including contact details, ministry participation, event involvement, giving records, or communication preferences.
2. How We Use Information
We use collected information to operate the platform, fulfill your requests, and improve the user experience. Typical uses include account creation, authentication, service delivery, analytics, support, communication, personalization, and security monitoring.
Service delivery and administration
We use data to provide the features you expect, such as messaging, event management, outreach workflows, giving-related functionality, profile management, and administrative tools.
Communication
We may use your information to send service-related notifications, account updates, confirmations, reminders, and important policy or security notices.
Improvement and analytics
We may analyze usage trends, troubleshoot issues, and measure performance so we can enhance reliability, usability, and feature development.
3. How We Share Information
We do not sell your personal information. We may share information only in limited circumstances necessary to support our operations or comply with legal obligations.
Service providers
We may work with trusted vendors that help us with hosting, analytics, customer support, communications, payment processing, or infrastructure. These providers are expected to handle data responsibly and only as authorized.
Organizations and administrators
If your account is managed by a church or organization, certain information may be visible to administrators or authorized team members within that organization.
Legal compliance
We may disclose information if required by law, regulation, legal process, or to protect our rights, users, systems, or the safety of others.
4. Cookies and Tracking Technologies
We may use cookies, pixels, local storage, and similar technologies to keep you signed in, remember preferences, understand usage patterns, and improve site performance. These tools help us deliver a better experience and measure engagement.
Types of cookies
Cookies may be used for essential functionality, analytics, security, and remembering preferences. Some may be set by us and others by third-party tools that support our services.
Your choices
You can typically control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some site features.
5. Data Security
We use safeguards intended to protect the confidentiality, integrity, and availability of personal information. These may include encryption, secure access controls, monitoring, backups, and operational procedures designed to reduce risk.
No system is perfectly secure
Although we work hard to protect information, no method of transmission over the internet or method of electronic storage is completely secure. We encourage users and administrators to follow strong password practices and safeguard account credentials.
6. Data Retention
We retain personal information only as long as necessary for legitimate business, legal, operational, or contractual purposes. Retention periods may vary depending on the type of data, the nature of the account, and applicable law.
When information is no longer needed, we may delete, anonymize, or archive it in accordance with our internal policies and legal requirements.
7. Your Rights and Choices
Depending on your location and the nature of your relationship with the organization using SWAPP, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information.
Account settings and requests
You may be able to update some information directly in your account. For other requests, please contact us or your organization administrator. We will make reasonable efforts to respond in accordance with applicable law.
Marketing communications
You can opt out of non-essential communications when those options are provided. Service and security notifications may still be sent when necessary.
8. Children’s Privacy
SWAPP is intended for use by organizations and their communities, and may contain information about children or minors if provided by an authorized church, parent, guardian, or administrator. We do not knowingly collect information directly from children without appropriate authorization where required by law.
If you believe information about a child has been collected improperly, please contact us so we can review and address the matter.
9. Third-Party Links and Services
Our website or platform may include links to third-party websites or services that are not operated by SWAPP. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before sharing personal information.
10. International Users
If you access SWAPP from outside the country where our servers or service providers are located, your information may be transferred, stored, and processed across jurisdictions. By using the platform, you understand that your information may be handled in locations that may have different data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. When we make updates, we will revise the effective date and post the updated version on this page.
We encourage you to review this page periodically so you remain informed about how we protect your information.
12. Contact Us
If you have questions about this Privacy Policy, your personal information, or our data practices, please contact us using the methods below:
Phone: (616) 914-8392
Website: Contact Page
Organization: SWAPP
Frequently Asked Questions
Does SWAPP sell personal information?
No. SWAPP does not sell personal information. We may share information only as needed to operate the platform, support our services, comply with law, or support an organization’s authorized use of the system.
Who can see my data inside SWAPP?
Access depends on your account role and the permissions configured by your church or organization. Administrators and authorized team members may be able to view certain data necessary to manage the account.
How do I request access or deletion of my information?
You can contact us through the contact page or call us directly. If your account is managed by an organization, you may also need to reach out to an administrator to help process the request.
Does SWAPP use cookies?
Yes. We may use cookies and related technologies for essential functionality, analytics, security, and user experience improvements. You can often control cookies in your browser settings.
How often is the Privacy Policy updated?
We may update this policy whenever our practices, legal obligations, or platform features change. The latest version will always be posted on this page.