Privacy You Can Trust
This Privacy Policy explains how SWAPP (“we,” “our,” or “us”) collects, uses, stores, discloses, and protects personal information when you access our website, register for services, or use the SWAPP platform and related tools.
Data Minimization
We collect only the information needed to provide reliable church software and support.
Secure Processing
We use administrative, technical, and physical safeguards designed to protect sensitive data.
Transparent Practices
We aim to explain our data practices clearly, so churches know what happens to information.
User Control
We provide methods to update, correct, access, or request deletion of information where applicable.
1. Information We Collect
We may collect information in several ways. The exact data depends on how you interact with SWAPP, the services your organization enables, and the settings selected by your account administrators.
Information you provide directly: This may include your name, email address, phone number, organization name, login credentials, billing details, profile information, prayer requests, event registrations, giving-related details, messages, notes, and support communications.
Information collected automatically: When you visit our website or use our platform, we may collect device identifiers, IP address, browser type, operating system, pages viewed, time spent, referring URLs, and usage analytics.
Information from third parties: We may receive information from payment processors, integrations, service providers, or your organization’s authorized administrators if they import or connect data into SWAPP.
2. How We Use Information
We use information to provide, maintain, and improve SWAPP and related services. This includes account creation, authentication, customer support, troubleshooting, service notifications, analytics, security monitoring, and feature optimization.
We may also use information to process transactions, send administrative communications, personalize the user experience, enforce our agreements, prevent fraud, and comply with legal obligations.
If you opt in, we may use contact information to send product updates, marketing messages, or service announcements. You can opt out of non-essential communications where permitted by law.
3. Church and Organization Data
Many SWAPP accounts are administered by churches or ministry organizations. In those cases, account administrators may create, import, edit, or remove user and member data within the system.
Administrators control their organization’s content, permissions, and workflows, and they are responsible for ensuring they have the right to collect and share personal data with SWAPP.
Where SWAPP processes data on behalf of a church or organization, that organization generally remains the primary controller of the data and determines how it is used within the platform.
4. Cookies and Analytics
We may use cookies, pixels, and similar technologies to improve site functionality, understand usage patterns, remember preferences, and measure marketing performance.
Cookies help us keep you signed in, enhance security, and analyze how visitors use our website. You can usually manage cookies through your browser settings, but disabling some cookies may affect site performance.
We may use analytics tools to better understand traffic and improve our content, product experience, and conversion performance.
5. When We Share Information
We do not sell personal information in the ordinary sense of the term. However, we may share information in limited circumstances, including with trusted service providers who help us operate the website and platform, such as hosting, analytics, payment processing, customer support, and communication tools.
We may also share information when required by law, to respond to lawful requests, to protect rights and safety, to prevent fraud or abuse, or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.
Where your organization controls an account, authorized administrators may access information associated with that account as part of their role.
6. Data Retention
We retain personal information for as long as necessary to provide the services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.
Retention periods may vary depending on the category of data, the type of account, and applicable law. When data is no longer needed, we take reasonable steps to delete, anonymize, or de-identify it.
Security Commitments
We implement reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
These measures may include access controls, encryption where appropriate, secure infrastructure, monitoring, and vendor diligence.
However, no online system can be guaranteed 100% secure. Users should keep credentials confidential and notify us promptly of any suspected security incident.
Your Privacy Rights
Depending on your location and the nature of the data involved, you may have rights to access, correct, delete, restrict, or object to certain processing activities.
You may also have the right to request a portable copy of your data or withdraw consent where processing is based on consent.
To make a request, contact us using the information below. We may need to verify your identity before fulfilling a request.
Children’s Privacy
SWAPP is not directed to children under 13, and we do not knowingly collect personal information from children without appropriate authorization.
If we learn that we have collected information from a child without proper consent or authorization, we will take steps to delete it as required by applicable law.
International Users
If you access SWAPP from outside the United States, please note that your information may be processed and stored in the U.S. or other jurisdictions where we or our service providers operate.
We take steps to help ensure that any international transfers of data comply with applicable legal requirements.
7. Third-Party Links and Services
Our website or platform may contain links to third-party sites or use third-party tools. We are not responsible for the privacy practices of those services, and we encourage you to review their policies before sharing personal information.
8. Marketing and Communications
We may send service-related messages such as password resets, billing notices, product updates, and important administrative alerts. If you receive marketing communications, you can opt out at any time using the unsubscribe link or by contacting us directly.
9. California and Other State Privacy Disclosures
Where applicable, residents of certain U.S. states may have additional privacy rights, including rights related to access, deletion, correction, and appeal. We will honor such requests consistent with applicable law and our verification procedures.
If you are making a privacy request on behalf of your church or organization, please include your relationship to the account and any relevant account details to help us process your request efficiently.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we do, we will revise the effective date and post the updated version on this page.
Your continued use of SWAPP after any update means you acknowledge the revised policy, to the extent permitted by law.
11. Contact Information
If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us through our contact page or by using the support methods provided in your account.
We will make reasonable efforts to respond to privacy inquiries in a timely manner.
Frequently Asked Questions
Does SWAPP sell personal information?
We do not sell personal information in the ordinary sense. We may share data with service providers and in limited legal or business circumstances as described in this policy.
Who controls church member data?
In most cases, the church or organization that administers the account controls the data it enters into SWAPP and determines how that data is used within the platform.
Can I request deletion of my information?
Yes, where applicable. You may request access, correction, or deletion by contacting us. We may need to verify your identity and determine whether any legal or operational exceptions apply.
How do cookies affect my experience?
Cookies help keep you signed in, improve site performance, and allow us to analyze usage. You can manage cookie preferences in your browser settings, though some features may be affected.