1. Overview

SWAPP (“we,” “our,” or “us”) provides church software, a mobile-first church app, CRM-style communication tools, and related web services. This Privacy Policy explains how we collect and process information when you visit our website, create an account, request a demo, contact us, use our app, or interact with any other SWAPP service.

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of the services.

2. Information We Collect

Information you provide directly

We may collect information that you voluntarily submit, including your name, organization or church name, email address, phone number, password, billing details, support messages, form responses, event registrations, prayer requests, giving or donor-related information submitted through the platform, and any other content you choose to send us.

Information collected automatically

When you visit our website or use our services, we may automatically collect device and usage data such as IP address, browser type, operating system, referral source, pages viewed, session timestamps, device identifiers, and interactions with site features or in-app content.

Information from third parties

We may receive information from service providers, analytics platforms, payment processors, communication providers, or public sources, where permitted by law and relevant to operating or improving the service.

3. How We Use Information

We use collected data to deliver and operate SWAPP, create and manage accounts, provide customer support, process payments, send service-related communications, improve product performance, analyze usage trends, detect fraud or abuse, enforce our terms, and comply with legal obligations.

We may also use information to personalize user experiences, troubleshoot issues, conduct product development, and communicate about updates, features, security notices, and administrative messages.

4. Legal Bases for Processing

Where applicable, we process personal information based on one or more of the following legal bases: your consent, performance of a contract, legitimate business interests, compliance with legal obligations, or protection of vital interests.

If applicable law requires additional disclosures, SWAPP will honor those rights and provide the relevant notices or mechanisms required by the jurisdiction in which you reside.

5. Sharing and Disclosure

We do not sell your personal information. We may share information with trusted vendors and service providers that help us host, secure, analyze, support, communicate, or process transactions for the platform. These parties are permitted to use data only as necessary to provide services to SWAPP.

We may also disclose information if required by law, subpoena, court order, government request, or to protect our rights, users, systems, and services. If SWAPP is involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

Our website may use cookies, pixel tags, local storage, and similar technologies to maintain sessions, remember preferences, understand traffic patterns, measure marketing performance, and improve functionality. You may be able to control cookies through your browser settings, but disabling them may affect certain features.

We may use analytics and advertising tools that help us understand how users find and interact with our site. Those tools may collect device and usage information subject to their own privacy policies.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Retention periods may vary based on the type of information, the nature of the relationship, legal requirements, and operational needs.

When information is no longer needed, we will delete, anonymize, or securely store it in accordance with our retention practices and applicable law.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, encryption in transit, secure hosting environments, and internal security procedures.

However, no system is completely secure. We cannot guarantee absolute security, and you are responsible for maintaining the confidentiality of your account credentials and using appropriate security practices when accessing the services.

9. Children’s Privacy

Our services are intended for churches, ministries, organizations, and adult users responsible for managing accounts and content. We do not knowingly collect personal information from children under the age of 13 without appropriate consent where required by law. If you believe a child has provided personal information to us, please contact us so we can investigate and remove it where appropriate.

10. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, as well as the right to object to certain processing or request portability of your data. You may also have the right to withdraw consent where processing is based on consent.

To exercise applicable rights, contact us using the information below. We may need to verify your identity before fulfilling your request and may deny requests where an exemption or legal requirement applies.

11. Third-Party Links and Services

Our website or app may include links to third-party websites, tools, integrations, payment processors, or embedded services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. International Data Transfers

If you access SWAPP from outside the country where our servers or service providers are located, your information may be transferred to and processed in jurisdictions with different data protection laws. Where required, we take steps designed to support lawful cross-border transfers and appropriate protections.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. When we make material changes, we will post the updated policy on this page and revise the effective date where appropriate. Your continued use of SWAPP after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy, our data practices, or your rights, please contact us through our website contact form or by using the public contact information provided on the SWAPP site. We will do our best to respond promptly and address your concerns.