Privacy Policy

Scope of This Privacy Policy

This Privacy Policy applies to the SWAPP website, the SWAPP mobile application, and any services, forms, support channels, onboarding flows, registrations, and communications provided by SWAPP. It explains how information may be collected from visitors, churches, administrators, staff members, volunteers, and end users who interact with SWAPP-powered systems.

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, you should discontinue use of the services or contact us to discuss your concerns.

Information We Collect

We collect information in several ways to provide, maintain, and improve our services. The information collected may vary depending on how you use SWAPP, what features you enable, and what information you choose to provide.

How We Use Your Information

SWAPP uses collected information to operate core platform functionality and to support your church’s communication, ministry, and administration workflows. Common uses include account setup, authentication, customer support, product improvement, billing, security monitoring, and service notifications.

We may also use data to personalize your experience, understand feature performance, troubleshoot technical issues, prevent fraud or abuse, and comply with legal obligations. If we use information for a new purpose that is materially different from the original purpose, we will update this policy or provide additional notice where required.

Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following: performance of a contract, legitimate interests in operating and improving the services, compliance with legal obligations, consent, and, in limited cases, protection of vital interests.

For example, we process account information to provide your login access and support your organization’s use of SWAPP. We process technical logs to maintain platform security and prevent downtime. We may process contact details to send service communications and respond to inquiries.

How We Share Information

We do not sell personal information. We may share information only in the circumstances described below:

• Service Providers: Trusted vendors that help us host, maintain, secure, analyze, or support the platform.
• Payment Processors: Third-party providers that handle secure payment transactions and billing operations.
• Church Administrators: If you use SWAPP through a church or organization, certain information may be visible to authorized staff or administrators within that account.
• Legal and Compliance Purposes: When required to comply with law, enforce our terms, protect rights, or investigate potential abuse.
• Business Transfers: In the event of a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

Church and Organization Data

Many SWAPP deployments are managed by churches or other organizations. In those cases, the organization may act as the data controller or account owner for certain records. That means authorized church leaders, staff, or designated administrators may be able to access or manage information submitted through forms, messaging tools, prayer requests, event registrations, giving records, or member profiles, depending on the features enabled.

If you interact with a SWAPP instance managed by a church or ministry, that organization may have its own internal privacy practices and policies. Questions about how a specific church uses your information should be directed to that organization, as they may determine how certain data is handled within their account.

Cookies and Analytics

We may use cookies, pixels, local storage, and similar technologies to remember preferences, maintain sessions, measure performance, and understand how visitors use our website and platform. These technologies help us improve navigation, enhance security, and provide a more consistent experience.

We may also use analytics tools to collect aggregated information about traffic patterns, feature adoption, and user engagement. Where required, we may request consent for non-essential cookies or similar technologies. You can usually control cookies through your browser settings, although disabling certain cookies may affect the functionality of the services.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, meeting legal obligations, resolving disputes, enforcing agreements, and supporting legitimate business needs.

Retention periods may vary based on the type of information, the sensitivity of the data, account status, organizational needs, legal requirements, and technical considerations. When data is no longer needed, we will delete it or de-identify it where feasible.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. These may include secure infrastructure, access controls, encryption in transit, monitoring, authentication protections, and vendor due diligence.

No online system can be guaranteed 100% secure. While we work diligently to protect information, you should also use strong passwords, protect your login credentials, and notify us promptly if you suspect any unauthorized activity involving your account.

Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to access, correct, update, delete, restrict, or object to processing, as well as the right to withdraw consent where processing is based on consent.

You may also have the right to request a copy of the information we maintain about you, ask us to port your data to another service in a structured format, or request clarification about how your information is used. To make a request, contact us using the information on our Contact page.

For organization-managed accounts, some requests may need to be directed to the church or administrator that controls the account settings and data access. We will work with you and the account owner as appropriate to resolve privacy requests.

Marketing Communications

We may send service-related communications, such as onboarding messages, account notices, security alerts, billing updates, and product announcements. Where permitted by law, we may also send marketing or promotional communications about SWAPP features, updates, or offers.

You can opt out of non-essential marketing communications by following the unsubscribe instructions in the message or by contacting us directly. Please note that even if you opt out of marketing messages, you may still receive important transactional or administrative communications related to your account or services.

International Users

If you access SWAPP from outside the United States, your information may be transferred to, stored in, and processed in jurisdictions that may have different data protection laws than your home country. Where required, we use appropriate safeguards for cross-border data transfers.

By using the services, you understand that your information may be processed in the United States or other countries where our service providers or infrastructure are located.

Children’s Privacy

SWAPP is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. Some church programs may involve youth or family participation, but collection and use of information should be managed by the responsible organization in accordance with applicable law and parental consent requirements.

If you believe a child has provided personal information to us without proper authorization, please contact us so we can investigate and take appropriate action.

Third-Party Links and Integrations

Our website and platform may include links to third-party websites, services, or integrations such as payment processors, forms, calendars, analytics tools, or communication platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external service before providing information to them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make updates, we may revise the “last updated” date or provide additional notice where appropriate.

We encourage you to review this page periodically so you remain informed about how we protect and use information. Continued use of SWAPP after a policy update indicates your acknowledgment of the revised terms, to the extent permitted by law.

Contact Us

If you have questions about this Privacy Policy, our data handling practices, or your privacy rights, please contact us through our Contact page. We will do our best to respond promptly and help resolve your concerns.

For privacy-related requests, please include enough detail for us to verify your identity and locate your records, such as the email address associated with your account, the church or organization name, and a description of your request.