How We Handle Information
SWAPP is built to help churches and ministries communicate, organize, and serve people more effectively. That means we process certain information to deliver accounts, features, support, analytics, and security. Below you will find a detailed explanation of our privacy practices.
Information We Collect
Account details, profile information, device data, and content you submit through the platform.
How We Use Data
To deliver services, improve performance, provide support, and maintain a secure environment.
Sharing Practices
We may share information with service providers, as required by law, or at your direction.
Your Choices
You can update account details, manage communications, and request privacy-related assistance.
Security Measures
We use administrative, technical, and physical safeguards designed to protect your information.
Detailed Privacy Practices
1. Information We Collect
We may collect information you provide directly to us, including your name, email address, phone number, organization affiliation, login credentials, and support requests. If your church or organization invites you to use SWAPP, we may also receive profile and participation details associated with your account.
We also collect certain information automatically when you access the site or app, such as IP address, browser type, device identifiers, operating system, referral URLs, app activity, and usage analytics. This information helps us operate, secure, and improve our services.
2. How We Use Information
SWAPP uses collected information to create and manage accounts, authenticate users, deliver app features, process communications, support giving and event workflows, and respond to technical support inquiries. We may also use data to analyze trends, improve functionality, and develop new products or features.
We may use information to send important service messages, updates about your account, security alerts, and administrative notices. Where permitted, we may also send marketing or promotional communications, which you can opt out of at any time.
3. Legal Bases and Compliance
Where applicable, we process personal data based on your consent, our legitimate business interests, contractual necessity, legal obligations, or other lawful bases recognized by applicable privacy laws. We may also process information to establish, exercise, or defend legal claims and to comply with lawful requests from public authorities.
If you are located in a region with specific privacy rights, you may have additional rights regarding access, correction, deletion, portability, restriction, or objection. We honor those rights where required by law.
4. How We Share Information
We do not sell personal information in the traditional sense. We may share information with trusted vendors and subprocessors that help us host, maintain, analyze, secure, or support the platform. These providers are allowed to use information only as needed to provide services on our behalf.
We may also share information when required by law, to enforce agreements, to protect rights and safety, or as part of a merger, acquisition, or other business transaction. We may share data with your organization administrators in accordance with the features of the service and your account settings.
5. Cookies and Analytics
Our website and services may use cookies, pixels, local storage, and similar technologies to remember preferences, maintain sessions, and analyze usage. These technologies help us understand how visitors use the site so we can improve content, navigation, and performance.
You can usually control cookies through your browser settings. Disabling some cookies may affect certain features or limit the functionality of the site.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on the type of information and the nature of our relationship with you or your organization.
When information is no longer needed, we will delete, anonymize, or securely archive it in accordance with our retention procedures and applicable law.
Your Privacy Rights
Depending on your location and relationship with us, you may have the right to access, correct, update, delete, or export certain personal information. You may also have the right to object to or restrict certain processing activities.
If you want to exercise your rights, update your account details, or ask a privacy question, please contact us using the information below. We may need to verify your identity before completing certain requests.
Security Commitment
We take reasonable and appropriate measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. These safeguards may include access controls, encryption in transit, network protections, account authentication, logging, monitoring, and secure vendor management.
No method of transmission or storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately so we can investigate and help secure it.
Children's Privacy
SWAPP is not directed to children under the age of 13, and we do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us without permission, please contact us so we can take appropriate action.
International Users and Data Transfers
Because SWAPP operates online, information may be processed in countries other than where you live. If you access our services from outside the United States, you understand that your information may be transferred to, stored in, and processed in jurisdictions that may have different data protection rules than your home country.
When we transfer personal data, we take steps intended to provide appropriate safeguards as required by applicable law. These safeguards may include contractual protections, security reviews, and vendor due diligence.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. When we make changes, we will revise the effective date and may provide additional notice where required. We encourage you to review this page periodically so you remain informed about how we protect your information.
Questions About Privacy?
If you have any questions about this Privacy Policy or how SWAPP handles personal information, we are here to help. Reach out to our team and we will do our best to respond promptly.
Contact SWAPPFrequently Asked Questions
What information does SWAPP collect?
We may collect the information you provide directly, such as account and contact details, plus certain technical and usage information collected automatically when you use the website or app.
Does SWAPP sell personal data?
We do not sell personal information in the traditional sense. We may share data with trusted vendors, service providers, legal authorities, or your organization where needed to provide the service or comply with law.
How can I update or delete my information?
You can contact us through the Contact page to request help with account updates, corrections, deletion, or other privacy-related requests. We may need to verify your identity before acting on the request.
How does SWAPP protect data?
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including access controls, monitoring, secure hosting practices, and vendor oversight.
Can this policy change?
Yes. We may revise this Privacy Policy from time to time to reflect operational, technical, or legal changes. We encourage you to check this page periodically for updates.