Your Privacy Matters
This Privacy Policy explains how SWAPP, including our website, church app, CRM features, messaging tools, and related services, processes information when you interact with our platform. By using SWAPP, you acknowledge that you have reviewed this policy and understand how your data is handled.
Transparency
We explain what data we collect and why we collect it.
Security
We use administrative, technical, and physical safeguards to help protect your information.
Control
We provide options for managing account data, communication preferences, and access requests.
Compliance
We work to support applicable privacy, data protection, and consumer protection obligations.
Information We Collect
SWAPP may collect information in several ways depending on how you use our services. In many cases, the information is provided directly by you, your organization, or an authorized administrator. We may also collect technical and usage information automatically to keep the platform secure, reliable, and optimized.
Account Information
When you register or are invited to a SWAPP account, we may collect your name, email address, phone number, profile details, organization affiliation, and login credentials.
Church and Ministry Data
Depending on how your organization uses SWAPP, we may process member records, event registrations, prayer requests, giving records, attendance details, outreach notes, and communication history.
Device and Usage Data
We may collect information such as IP address, browser type, operating system, device identifiers, pages visited, app interactions, timestamps, and diagnostic data.
Support Communications
When you contact us for assistance, we may retain messages, screenshots, issue details, and related correspondence to resolve your request and improve our services.
How We Use Information
We use collected information to operate SWAPP, improve features, provide support, and maintain a secure experience for churches, staff, volunteers, and users. We do not sell personal information in the traditional sense, and we only use data in ways that are consistent with the purposes described in this policy, your organization’s instructions, and applicable law.
Service Delivery
We use information to create accounts, authenticate users, deliver messages, process forms, manage events, support giving workflows, and enable core app functionality.
Improvement and Analytics
We review aggregated usage patterns, feature interactions, and performance metrics to troubleshoot issues, refine the user experience, and guide product development.
Communication
We may use your contact information to send account-related notices, service updates, security alerts, password resets, onboarding guidance, and support responses.
How We Share Information
We may share information with trusted service providers, hosting partners, communication vendors, payment processors, and other third parties that help us operate SWAPP. These parties are permitted to use information only as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security practices.
Service Providers
We may share data with vendors that provide hosting, infrastructure, analytics, customer support, email delivery, SMS delivery, or maintenance services.
Organization Administrators
If you use SWAPP through a church or other organization, authorized administrators may access content and account information needed to manage the system.
Legal and Safety Reasons
We may disclose information if required by law, to comply with valid legal process, to protect rights and safety, or to investigate abuse, fraud, or security incidents.
Business Transfers
If SWAPP is involved in a merger, acquisition, financing, or asset transfer, information may be transferred as part of the transaction subject to appropriate protections.
Data Security and Retention
We take reasonable and appropriate measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption in transit where applicable, system monitoring, secure development practices, and limited-access administrative tools. No method of transmission or storage can be guaranteed to be completely secure, but we continually work to strengthen our safeguards.
Retention Practices
We retain information for as long as necessary to provide the services, comply with legal and accounting obligations, resolve disputes, enforce agreements, and support legitimate business purposes. Retention periods may vary based on the type of information, account status, and the instructions of the organization using SWAPP. When information is no longer required, we will delete, de-identify, or securely archive it where appropriate.
Your Privacy Choices
Depending on your relationship with SWAPP and the organization that manages your account, you may have choices regarding the information we process, including access, correction, deletion, and communication preferences. Some information may be managed by the administrator of your church or organization, and in those cases we may direct certain requests to the appropriate administrator.
Access and Updates
You may be able to review and update parts of your account profile directly through the app or by contacting us for assistance.
Communication Preferences
You can opt out of certain promotional messages where applicable, though service-related notices may still be sent.
Account and Data Requests
If you would like to request deletion, export, or restriction of data, contact us and we will review the request in accordance with applicable obligations.
Children’s Privacy
SWAPP is designed for organizations such as churches and ministries, and it may be used in environments where minors are present. We do not knowingly collect personal information from children in a manner inconsistent with applicable law. If you believe a child’s information has been provided to SWAPP without proper authorization, please contact us so we can investigate and take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. When we do, we will revise the effective date and may provide additional notice where required. We encourage you to review this page periodically so you remain informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy, your data, or how SWAPP processes information, please contact us using the information below. We are happy to help clarify our practices or point you to the right administrator when your account is managed by an organization.
Frequently Asked Questions
Does SWAPP sell my personal information?
SWAPP does not sell personal information in the traditional sense. We may use trusted service providers to help operate the platform, and those providers are restricted to processing data on our behalf.
Who controls my church or organization data?
In many cases, the church or organization that invited you to SWAPP controls administrative access to the data associated with its account. We may act as a service provider or processor for that organization.
Can I request deletion of my information?
Yes. You may contact us to request deletion or other changes to your information, subject to legal, contractual, and organizational requirements.
How do you protect my data?
We use a combination of technical and organizational safeguards such as access control, secure infrastructure, monitoring, and limited administrative permissions to help protect information.
Will this policy change?
Yes, we may update this policy as our services evolve or laws change. We recommend reviewing this page regularly for the latest information.