How We Handle Information
This Privacy Policy explains the categories of data we process, why we process it, how long we retain it, and the safeguards we use to help keep your information secure. By using SWAPP, you trust us with data that may include church staff details, member profiles, communications, prayer requests, event activity, and support interactions. We take that responsibility seriously.
Information We Collect
Account data, contact details, device identifiers, usage analytics, and content you submit through forms, messages, events, and support channels.
How We Use It
To provide core app functionality, improve performance, personalize experiences, respond to inquiries, and maintain reliable service operations.
How We Protect It
We use administrative, technical, and physical safeguards designed to reduce unauthorized access, alteration, disclosure, or destruction of data.
How We Share It
We do not sell personal information. We may share limited data with trusted service providers, legal authorities, or where required to deliver the service.
Your Choices
You can request access, correction, deletion, or changes to certain information, subject to legal, contractual, or security limitations.
Privacy Policy Details
Please review the following sections carefully. These terms apply to your use of SWAPP websites, mobile applications, forms, communications, and related support services.
1. Scope of This Policy
This Privacy Policy applies to information collected through our websites, applications, and services that reference this policy. It describes how SWAPP handles personal information associated with users, administrators, church staff, volunteers, members, guests, donors, and other individuals who interact with the platform. Where a church or organization uses SWAPP, that organization may also have its own privacy obligations. In some cases, the church or organization is the primary controller of member data, and SWAPP acts as a service provider or processor on its behalf.
2. Information We Collect
We may collect information you provide directly, such as name, email address, phone number, organization name, login credentials, profile details, support requests, form responses, prayer requests, event registrations, and message content. We may also collect information automatically, including IP address, browser type, device information, operating system, referring pages, pages viewed, timestamps, and interaction data. Where enabled, we may collect analytics or usage metrics to understand how the platform is performing and how users engage with features.
3. How We Use Information
We use information to create and maintain accounts, authenticate users, deliver app features, process requests, facilitate communication, improve usability, diagnose technical issues, monitor security, and support customer service. We may also use information to send administrative messages, product updates, service notices, and, where permitted, promotional communications. We use aggregated or de-identified information for analytics, reporting, and service enhancement.
4. Legal Basis and Service Necessity
Depending on your location, we may process personal information based on contractual necessity, legitimate interests, consent, compliance with legal obligations, or other lawful grounds. In practical terms, many categories of data are necessary for us to provide the SWAPP platform, maintain account security, support communications, and deliver requested features. If you do not provide certain information, some functions may be unavailable or limited.
5. Cookies and Similar Technologies
We may use cookies, local storage, pixels, tags, and similar technologies to remember preferences, keep sessions secure, analyze traffic, and improve the user experience. You can usually configure your browser to refuse cookies or alert you when cookies are being used, but some features may not function properly if you disable them. If we use third-party analytics or embedded content, those tools may also set their own cookies in accordance with their policies.
6. How We Share Information
We do not sell personal information. We may share data with trusted vendors and service providers who assist with hosting, analytics, communications, payment processing, customer support, security, and infrastructure operations. These providers are authorized to use information only as needed to provide services on our behalf. We may also disclose information if required to comply with law, legal process, enforce our agreements, protect the rights and safety of users, investigate misuse, or support a business transaction such as a merger or acquisition.
7. Data Retention
We retain personal information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and support legitimate business purposes. Retention periods may vary depending on the type of information, the purpose for which it was collected, and whether an account remains active. When data is no longer required, we may delete, de-identify, or archive it according to our internal retention practices and applicable law.
8. Security Measures
We implement reasonable security measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, encryption in transit, authentication requirements, logging, secure development practices, and routine monitoring. No system is completely secure, and we cannot guarantee absolute protection. Users also play an important role in security by protecting passwords, limiting account access, and using secure devices and networks.
9. User and Church Responsibilities
If you are using SWAPP on behalf of a church, nonprofit, ministry, or other organization, that organization may determine how certain member or congregant information is collected, used, and shared within the platform. You should review your organization’s privacy notices and policies as well as this policy. Administrators should ensure that access permissions are configured appropriately and that sensitive information is handled in a manner consistent with applicable law, consent requirements, and organizational governance.
10. Your Privacy Rights
Depending on your jurisdiction, you may have rights to request access to personal information, correct inaccuracies, delete certain data, restrict or object to processing, or obtain a copy of information in a portable format. You may also have the right to withdraw consent where processing is based on consent. Requests may be subject to verification and legal limitations. If your data is controlled by a church or organization using SWAPP, we may direct your request to that organization when appropriate.
11. Third-Party Services
Our services may integrate with or link to third-party tools, websites, or platforms. Those third parties operate independently and have their own privacy practices. We are not responsible for the content or policies of third-party services, and we encourage you to review their privacy terms before sharing personal information. This may include payment processors, messaging providers, analytics tools, video services, or external authentication systems.
12. International Users
If you access SWAPP from outside the United States, your information may be processed in countries with different data protection laws than those in your home jurisdiction. Where applicable, we may use appropriate safeguards for cross-border transfers. By using our services, you understand that information may be transferred to and processed in locations where we, our affiliates, or our service providers operate.
13. Children’s Privacy
SWAPP is not intended for children under the age required by applicable law to provide consent for online data collection without parental approval. We do not knowingly collect personal information from children in violation of applicable laws. If you believe a child has provided personal information through our services, please contact us so we can investigate and take appropriate action.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we make material changes, we may provide notice through the website, app, email, or other appropriate channels. Your continued use of SWAPP after the effective date of an updated policy means you acknowledge the revised terms.
15. Contact Us
If you have questions about this Privacy Policy, your information, or your rights, please contact us through the channels listed on our Contact page. We aim to respond to privacy inquiries promptly and professionally. If you are contacting us on behalf of an organization using SWAPP, please include relevant account or organization details so we can route your request efficiently.
Your Trust Matters
We build SWAPP to help churches and ministries connect with people in meaningful ways while respecting privacy, maintaining transparency, and handling data responsibly.
Frequently Asked Questions
Does SWAPP sell personal information?
No. SWAPP does not sell personal information. We may share limited information with service providers who help us operate the platform, but only for authorized business purposes.
Who controls member data in the app?
In many cases, the church or organization using SWAPP controls the data they enter into the system. SWAPP typically acts as a service provider or processor for that organization.
Can I request deletion of my information?
Yes, you may request deletion or correction of certain information, subject to verification, legal obligations, contractual requirements, and organizational policies.
How does SWAPP keep information secure?
We use a combination of access controls, authentication, encryption, monitoring, and internal security practices designed to help protect your information.
How will I know if this policy changes?
If we make meaningful updates, we may post a notice on our website, within the app, or communicate changes by email or another appropriate method.