Information We Collect
We may collect information in several ways depending on how you use SWAPP.
Account Information
Name, email address, phone number, organization details, login credentials, and profile preferences when you create or manage an account.
Usage Information
Pages viewed, features accessed, device details, browser type, IP address, timestamps, and interaction patterns to help us improve performance and reliability.
Church Data
Content you upload or manage within the platform, such as events, messaging, prayer requests, forms, notes, giving-related records, and member communication data.
Support Communications
Information you provide when contacting us for assistance, including emails, feedback, screenshots, and troubleshooting details.
How We Use Information
SWAPP uses collected information to operate the service, enhance user experience, and support churches and ministry teams efficiently.
Service Delivery
To create accounts, authenticate users, route notifications, process requests, and enable core app functionality.
Communication
To send transactional messages, service updates, alerts, and support responses relevant to your account or organization.
Product Improvement
To analyze usage trends, diagnose issues, improve features, and develop new capabilities that better serve churches.
Security & Compliance
To detect abuse, prevent fraud, enforce terms, protect user accounts, and comply with legal or regulatory obligations.
How We Share Information
We do not sell personal information. We may share information only in limited circumstances to support the operation of the service and to meet legal or business requirements.
We may share data with:
- Trusted service providers that host, maintain, or support our infrastructure
- Payment processors or analytics providers when necessary to deliver specific features
- Your organization’s authorized administrators, if your account is managed by a church or ministry
- Legal authorities when required to comply with law, enforce our terms, or protect rights and safety
Any third parties we engage are expected to use appropriate protections and handle information only for the purposes for which it was disclosed.
Important Note
When your church or ministry administers your account, that organization may control certain data settings, retention periods, and access permissions within the platform.
Limited Access
We restrict employee access to personal information to authorized personnel who need it to perform their duties and support customers.
Cookies, Tracking, and Analytics
We may use cookies, pixels, and similar technologies to keep you signed in, understand usage, and improve site performance.
Essential Cookies
Required for account sessions, security, load balancing, and basic site functionality.
Performance Cookies
Help us understand how visitors use the website so we can improve speed, navigation, and usability.
Analytics Tools
May be used to measure traffic, identify popular pages, and assess the effectiveness of content and campaigns.
Data Security
We implement reasonable safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. However, no internet-based system can be guaranteed 100% secure.
Data Retention
We retain information for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes, enforce agreements, and maintain business records.
Your Choices
You may be able to update profile details, manage communication preferences, or request access, correction, or deletion of certain personal information, subject to legal and contractual limitations.
Children’s Privacy and Sensitive Data
SWAPP is intended for use by churches, organizations, and authorized users. If sensitive or ministry-related information is entered into the platform, it should be handled according to your organization’s internal policies and applicable law.
Best Practice Guidance
Organizations should use appropriate permissions, training, and internal procedures when managing member records, prayer requests, giving details, or other sensitive content. If you believe information has been submitted incorrectly or needs review, please contact us promptly.
Your Rights and Contact Options
Depending on where you live and how your account is configured, you may have rights to access, correct, update, restrict, or delete certain information. You may also have rights to object to or limit certain processing activities.
How to Exercise Rights
Please contact our team using the information below. We may need to verify your identity or coordinate with your organization’s administrator before fulfilling a request.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated version will be posted on this page with a revised effective date when appropriate.
Questions About Privacy?
If you have questions about this policy or how your information is handled, please reach out and our team will assist you as quickly as possible.
Contact SupportFrequently Asked Questions
Does SWAPP sell personal information?
No. SWAPP does not sell personal information. We only share information in limited circumstances as described in this policy.
Can my church see the data I enter?
If your account is managed by a church or ministry, authorized administrators may be able to view information associated with your account, subject to their internal permissions and settings.
How does SWAPP protect my information?
We use reasonable technical, administrative, and organizational safeguards to help protect information from unauthorized access and misuse.
How do I request changes to my information?
You can contact us through the support channels on the Contact page. We may ask for verification before processing certain requests.
Will this policy change?
Yes, we may update the policy as our services evolve or as laws change. We encourage you to review this page periodically for the latest version.