Your Information, Our Responsibility
We are committed to transparency, security, and responsible data handling. This page describes the categories of information we may collect, why we collect it, and the choices you have regarding your personal data.
What This Policy Covers
This policy applies to our website, account registration flows, lead forms, support interactions, marketing communications, and the use of SWAPP software products and services.
What We Collect
We may collect contact details, account credentials, device and browser information, usage analytics, communication history, and other data you choose to provide.
How We Use Data
Information helps us operate our services, provide support, personalize your experience, improve product performance, and communicate service updates or offers.
How We Protect Data
We use reasonable administrative, technical, and physical safeguards designed to reduce the risk of unauthorized access, disclosure, alteration, or destruction.
Information We Collect
SWAPP may collect information in a few different ways. Some data is provided directly by you when you fill out a form, create an account, request a demo, subscribe to emails, or contact our team. Other data is collected automatically through website analytics, cookies, server logs, and device-level signals when you interact with our pages or services.
The types of information we may collect include your name, email address, phone number, organization name, login credentials, IP address, device type, operating system, browser type, pages visited, referral source, and approximate geographic region. If you use a church-facing or ministry-facing app feature, we may also process content you submit such as prayer requests, event registrations, volunteer details, giving-related records, messages, and follow-up notes, depending on how your organization configures the service.
Data You Provide Directly
Examples include registration information, support requests, form submissions, and content you voluntarily upload or transmit through the platform.
Automatically Collected Information
We may use cookies, pixels, log files, and similar technologies to understand traffic patterns, improve site functionality, and measure marketing performance.
Third-Party Sources
We may receive data from service providers, analytics platforms, payment processors, referral partners, or social media tools when you interact with our brand online.
Sensitive or Church-Related Information
When your organization submits sensitive content such as prayer requests or internal ministry notes, that information is handled according to the permissions and settings established by your organization.
How We Use Your Information
Service Delivery
To operate your account, provide requested services, authenticate access, and maintain platform performance.
Customer Support
To respond to inquiries, troubleshoot issues, and deliver technical assistance or onboarding support.
Product Improvement
To analyze usage trends, fix bugs, enhance features, and make our site and software more reliable.
Communications
To send transactional messages, service notices, security alerts, and, where permitted, marketing communications.
Compliance and Security
To enforce policies, detect fraud, protect systems, and comply with legal obligations and regulatory requirements.
We do not use your personal data in ways that are materially different from the purposes described in this policy without first notifying you, unless required or permitted by law. Where applicable, we may aggregate or de-identify data so it can no longer be reasonably linked to an identifiable individual and use it for analytics, reporting, or service optimization.
How We Share Information
We may share information with trusted third-party vendors who help us provide services such as hosting, analytics, customer relationship management, email delivery, payment processing, support tools, and website security. These providers may access information only as necessary to perform their services and are expected to safeguard it appropriately.
We may also disclose information if required to comply with applicable law, legal process, or governmental requests; to enforce our terms and policies; to detect or prevent fraud, abuse, or security incidents; or to protect the rights, property, and safety of SWAPP, our users, or others.
Business Transfers
If SWAPP is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable legal requirements.
Service Providers
We work with carefully selected vendors to deliver hosting, messaging, analytics, automation, and infrastructure services.
Legal and Safety Disclosures
We may disclose data when we believe it is necessary to comply with law, protect against harm, or investigate potential violations.
Organization-Controlled Content
If your church or organization uses SWAPP to collect or manage member data, that organization may determine how certain information is shared internally and externally.
Cookies, Analytics, and Advertising
Cookies and Similar Technologies
We may use cookies, local storage, and similar technologies to remember preferences, improve navigation, measure traffic, and understand how visitors interact with our pages. You can manage cookie preferences through your browser settings, though disabling some cookies may affect site functionality.
Analytics Tools
We may use analytics services to better understand website performance, conversion paths, content engagement, and user behavior. These tools may collect device and browsing information in accordance with their own policies and your browser settings.
Marketing and Retargeting
We may use marketing pixels or advertising platforms to measure campaign effectiveness and reach audiences interested in our services. Where required by law, we will obtain consent before placing non-essential tracking technologies.
Data Retention, Security, and Your Rights
Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy, to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Security Practices
We employ reasonable safeguards intended to protect information from unauthorized access, disclosure, alteration, and destruction. No system is completely secure, so we encourage strong passwords and secure account practices.
Your Rights and Choices
Depending on your location, you may have the right to access, correct, delete, or restrict certain uses of your personal information, and to withdraw consent where applicable.
You may also be able to object to certain processing activities, request a copy of your data, or opt out of marketing emails by using the unsubscribe link included in those messages. If you are an end user of a church or organization that manages your information through SWAPP, you may need to contact that organization directly to exercise some of your rights because it controls the underlying account or content in many cases.
To make a privacy request, please contact us using the information provided on our Contact page. We may need to verify your identity before responding to certain requests. If a request is submitted by or on behalf of an organization, we may also confirm the requester’s authority before releasing, correcting, or deleting records.
Children’s Privacy and International Use
Our services are intended for churches, organizations, administrators, and other users who are authorized to use the platform. We do not knowingly collect personal information from children without appropriate authorization and safeguards. If you believe a child has provided us information in violation of this policy, please contact us so we can review and address the matter.
If you access SWAPP from outside the United States, your information may be processed and stored in countries that may have different data protection laws than your home jurisdiction. By using our services, you understand that your information may be transferred across borders as necessary to operate and secure the platform.
Local Law Considerations
We strive to comply with applicable privacy laws and respond to verified requests consistent with legal obligations and operational requirements.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or service offerings. When we make material changes, we will update the effective date and may provide additional notice where appropriate. We encourage you to review this page periodically so you remain informed about how we protect and use information.
Your continued use of our website or services after an update becomes effective signifies your acknowledgment of the revised policy, to the extent permitted by applicable law.
Frequently Asked Questions
What personal information does SWAPP collect?
We may collect information you provide directly, such as your name, email address, phone number, organization details, and support requests, as well as certain device and usage data collected automatically.
Does SWAPP sell my information?
SWAPP does not sell personal information in the ordinary sense of the term. We may share data with service providers and partners who help us operate our services, subject to this policy and applicable law.
How can I opt out of marketing emails?
You can opt out by clicking the unsubscribe link included in our marketing emails or by contacting us directly. Transactional and service-related emails may still be sent when necessary.
How long do you keep my data?
We retain information for as long as reasonably necessary to provide services, meet legal requirements, resolve disputes, and enforce agreements, unless a longer retention period is required or permitted by law.
How do I make a privacy request?
Visit our Contact page and submit a request. We may need to verify your identity or authority before we can process access, deletion, or correction requests.
Do you use cookies?
Yes. We may use cookies and similar tools for functionality, analytics, and marketing. You can manage cookies in your browser settings, and where required we will request consent before using non-essential tracking tools.