Privacy Policy Overview
This Privacy Policy describes the privacy practices for SWAPP, including our website, registration flow, church app platform, and related services. By using our services, you agree to the collection and use of information as described below.
Data Collection
We collect information you provide directly, technical data automatically collected, and limited usage analytics.
Data Use
We use data to deliver the platform, provide support, improve performance, and communicate with you.
Data Sharing
We do not sell personal information. We may share data with trusted service providers and as required by law.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information.
Your Choices
You can review, update, or request deletion of certain data, subject to contractual and legal limitations.
1. Information We Collect
SWAPP collects information in three main ways: information you provide, information collected automatically, and information shared by authorized users or church administrators.
Information You Provide
This may include your name, email address, phone number, organization details, account credentials, profile information, support requests, prayer requests, event registrations, giving details, and other content you submit through the platform.
Automatic Information
When you visit our website or use the platform, we may automatically collect device identifiers, browser type, IP address, referring URLs, pages viewed, timestamps, and similar technical or diagnostic information.
Information from Churches and Teams
If your church or organization uses SWAPP, designated administrators may add, update, or manage your profile and participation records, including communication preferences and ministry-related activity.
2. How We Use Information
We use collected information to operate SWAPP efficiently, maintain account security, improve user experience, and support communication between churches and their communities.
Service Delivery
We use information to provide core platform functionality such as login, messaging, events, giving, outreach workflows, forms, and administrative tools.
Support & Troubleshooting
Your data helps us resolve technical issues, respond to help requests, diagnose errors, and provide customer service.
Security & Integrity
We may use information to detect fraud, abuse, unauthorized access, or other activities that may compromise platform security.
Product Improvement
Aggregated and de-identified usage patterns help us improve features, optimize performance, and design a better experience.
Communications
We may contact you about your account, product updates, support matters, billing or subscription notices, and important policy changes.
Compliance
We may process information as necessary to comply with legal obligations, enforce our terms, and protect our rights and the rights of others.
3. When We Share Information
We do not sell personal information. We only share information in limited circumstances necessary to operate the platform, meet legal requirements, or support your organization.
Trusted Service Providers
We may share data with vendors that help us host infrastructure, process payments, send emails or SMS messages, provide analytics, or support customer service. These providers are contractually expected to protect the data they receive.
Church Administrators
If you engage with a church or organization using SWAPP, certain data may be visible to authorized users within that organization based on their configured permissions and your interactions.
Legal and Safety Reasons
We may disclose information if we believe it is necessary to comply with law, enforce agreements, respond to lawful requests, or protect the rights, property, or safety of SWAPP, our users, or the public.
4. Cookies and Similar Technologies
Like most modern websites, SWAPP may use cookies, pixels, local storage, and similar technologies to improve functionality, measure performance, and remember preferences.
How Cookies Help
Cookies may help keep you signed in, remember settings, understand how visitors navigate our website, and measure campaign effectiveness. You can typically control cookies through your browser settings. Disabling cookies may impact some website or platform features.
5. Data Security
We implement reasonable safeguards intended to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Administrative Controls
Access to systems and customer data is restricted to authorized personnel on a need-to-know basis.
Technical Controls
We use security measures such as encryption where appropriate, access controls, monitoring, and secure development practices.
Operational Controls
We maintain procedures designed to reduce risk and support reliable operation, backup, and recovery.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your account or data has been compromised, please contact us immediately.
6. Your Privacy Rights and Choices
Depending on your location and relationship with SWAPP, you may have rights related to access, correction, deletion, portability, and objection to certain processing activities.
Access and Correction
You may request access to certain personal data we maintain about you and ask us to correct inaccurate information where appropriate.
Deletion Requests
You may request deletion of certain personal information, subject to legal, contractual, operational, and security retention requirements.
Communication Preferences
You may be able to manage email, SMS, and other communication preferences through your account settings or by contacting us directly.
Account Management
Authorized account holders may update profile details, manage organization settings, and control selected platform permissions.
7. Third-Party Links and Services
Our website or platform may include links to third-party sites, tools, and services. Those services are governed by their own privacy policies, not this one.
Important Notice
We encourage you to review the privacy policies of any third-party websites or services you interact with through SWAPP. We are not responsible for the privacy, security, or content practices of external sites or providers.
8. Children’s Privacy
SWAPP is intended for use by churches, organizations, staff, and members under the direction of those organizations. We do not knowingly collect personal information from children without appropriate authorization and oversight.
Parental or Organizational Oversight
If we become aware that information has been submitted in a manner inconsistent with applicable law or organizational authorization, we will take reasonable steps to address the issue, including removal where appropriate.
9. Data Retention
We retain information for as long as reasonably necessary to provide services, comply with obligations, resolve disputes, enforce agreements, and maintain legitimate business records.
Retention Principles
Retention periods vary by data type and use case. Some records may be retained longer where required for financial, legal, security, or operational reasons. When information is no longer needed, we use reasonable processes to delete, anonymize, or securely archive it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. When we do, we will revise the effective date or otherwise provide notice as appropriate.
Stay Informed
We encourage you to review this page periodically so you understand how SWAPP protects and handles information. Continued use of our services after updates indicates your acceptance of the revised policy where permitted by law.
Contact Us About Privacy
If you have questions about this Privacy Policy or how SWAPP handles personal data, contact our team and we will respond as soon as reasonably possible.
Privacy Requests
For questions, correction requests, deletion requests, or privacy concerns, please use our contact page or reach out to your account representative.
General Support
For technical support or account assistance, contact SWAPP through the support channels provided by your organization or by visiting our contact page.
Frequently Asked Questions
Does SWAPP sell personal information?
No. SWAPP does not sell personal information.
What information do you collect when I use the website?
We may collect technical data such as IP address, browser type, device details, pages visited, timestamps, and cookie-related information, along with any information you voluntarily submit.
Can I request deletion of my data?
Yes, you may request deletion of certain information. However, some data may need to be retained for legal, security, operational, or contractual reasons.
Who can see my information inside a church account?
Authorized church administrators and designated team members may access certain data based on the permissions and workflows configured by the organization.
How often is this policy updated?
We may update this policy from time to time. When changes are made, we will revise the policy accordingly and encourage you to review it periodically.